A non-profit serving inner city youth in Boston, NYC, and Kansas City

Heading up a global delivery and support organization, driving SaaS technology delivery and Professional services across 10+ industries

● Commanded a cross-functional team of implementation managers and engineers, including recruiting, project management process improvement, product training practices, and inter-departmental process improvement● Led capacity and resource planning for the entire Customer Success personnel● Redesigned standard SOW and pricing for services-based efforts to improve sales execution and client communication● Continued to maintain success at 2-4 of the company’s largest engagements and opportunities, providing technical and business consultation, as well as sales strategic leadership on upsell activities● Led upsell services opportunities to an increase in revenue by more than 30% on key engagements

● Managed and mentored Delivery PMO, including recruitment, training, and process improvement growing the team from two to seven in less than a year● Responsible for client expansion and retention of over $15MM total revenue, expanding key clients by more than 40%● Led profit and loss reporting and analysis across the entire organization● Led on Product Data and Design team for a large international case management and incident reporting platform on the ground in various locations in Africa, Middle East, and Asia● Headed the data analysis and management of a 30M user membership engagement product including database migration, front-end social network, and 7 external existing and new vendor integrations into the new system which created a marquis membership platform registering +13k users every week since launch● Pioneered and led End-User engagement software and Eye Tracking Software to engage end user for design and user experience improvements to various applications with international users

Provided business process analysis, consultation on process improvements across all departments, and provided change management to our clients and their customers. Very consultative in its approach, my position required a deep understanding of my clients needs and business goals, then the acumen to translate that into a functional use of our SaaS and interpret functionality and strategy internally to our programming and coding teams. Position also required attention to fine detail, quality assurance, and auditing and testing of our services.

Lead project management position within a strong project matrix organizational structure. Implement, manage and consult partnerships with new and existing clients. Experience in communicating and adapting to interpersonal, informational, and decisional roles, driving success in both client satisfaction and corporate achievements. Drive strategy and structural improvements within our SaaS services, Outsourcing, and across all lines of business.

Designed, Implemented, and Managed client marketing and customer communication campaigns within our SaaS line of business. Technical lead of the sales process for incoming client prospects acting as a sales engineer and technical lead. Position included training, change management, market research analysis, effectively prioritize and execute tasks in a high-pressure environment.

Self Motivated Lead Generation. Question based selling and discovery of new opportunity, followed by further exploration, contract negotiation, and product/service demonstrations, management of client implementations internally and externally. - Achieved "Louisville Slugger Award" for uncovering opportunities within some of the largest Fortune 50 Companies in the nation- Consistently surpassed appointment expectations on a bi-weekly basis for almost 2 years.

Managed Marketing campaigns for Financial Counselors, helping to reach out via web, mail, phone, and viral marketing.