Software Development and Service Delivery Consultant.Responsible for delivering application development services on multiple client engagements:• business analysis (e.g. use cases, requirements definition, specifications)• project management• quality assurance (e.g. developing and executing test plans and test cases)Accountable for the delivery performance of teams responsible for support, maintenance and enhancement of enterprise business applications for several AppCentrica clients.Responsible for managing the development of an operations management software product for use by directional drilling companies within the oil and gas sector.

Service Delivery Manager for IT Service Management engagements at Canadian P&C insurance company clients.Accountable for the delivery performance of teams responsible for application development and support services within an eighteen point framework governing key service objectives including: • critical application availability • incident and request response and resolution times • rework levels • enhancement and root cause defect correction estimate accuracy • on-time delivery of planned root cause fixes and enhancements

Responsible for delivering application maintenance and support services to all of SunGard's production FrontTier* clients.* FrontTier is SunGard’s P&C policy and claims administration application.