Michael Guarnieri Email & Phone Number

Hartford, Ct, Us

Radnor, Pa, Us

St. Louis , Us

Bloomfield, Ct, Us

Directed the development and implementation of multi-year Customer Master Data Management strategy and roadmap, supporting Cigna’s core Personalization and Customer Relationship Management strategies. Provide transformative leadership for multi-disciplinary team in full software product lifecycle. • Delivered centralized enterprise customer preferences solution for consistent, seamless Omni-channel customer experience across web, mobile, IVR and other customer support channels. • Responsible for delivery of integration of IBM InfoSphere, and Oracle customer data platforms with Teradata CRM, Hadoop, Kafka and other big-data technologies. • Enabled launch of global marketing customer relationship and campaign management platform.• Delivered and mentored direct report Project Managers through 4M infrastructure resiliency expansion, inclusive of IBM Flash technology, reducing customer data transactions by up to 80%. • Champion and support implementation of Enterprise data governance and operational data policies

Bloomfield, Ct, Us

Provide senior project leadership and business management leadership to deliver new and game changing technologies for Customer Solutions Group. Responsible for cross-enterprise resource and project portfolio resource management and collaboration.• Conducted consumer device and health data integration proofs of concept, receiving 2013 Quarterly CEO Champions award. • Managed delivery of externally hosted application in less than three months with Amazon Web Services, avoiding 100K in costs, and setting new enterprise development platform standards. • Champioened enterprise-wide Innovation committee to broaden awareness and re-use of emerging technologies.

Bloomfield, Ct, Us

Provide entrepreneurial leadership for award winning myCigna Mobile application. Collaborated across highly matrixed IT and business organizations to define and manage scope, allocate budget and program resources to meet both business and market expectations for Cigna’s new and emerging mobile platform. • Orchestrated development of Agile Mobile Delivery Solution group for Cigna while concurrently driving solution design for iOS and Android applications, delivering first production milestone in four months.

Bloomfield, Ct, Us

Cross-functional leadership of hybrid solution architecture team to design and implement prototype and production solutions in support of 20M web experience overhaul. • Delivered mycigna.com customization, search, analytics, and UI frameworks resulting in record login times and improved user experience. • Delivered first myCigna Mobile implementation, received CEO Quarterly Champions award

Glastonbury, Ct, Us

Program Management Director for multi-faceted 20M client-funded project portfolio with 100 in-house and offshore resources for end to end delivery of DNA3, Open Solutions’ flagship offering. Delegated scope and deliverables across functional teams throughout North America, Latin America, and Asia-Pacific. • Drove down critical defects from 123 to 11 in just 2 months, meeting schedule and quality expectations.• Captured 40% improvement in product maintenance expenses by leading partner negotiations. • Instituted Agile development methodology, introduced standardized, cross-functional metrics.

Recruited to oversee project management and process improvement initiatives leveraging internal consulting framework for various Hartford business units. Assessed business needs to recommend solution strategies. Key Accomplishments:• Identified emerging technologies to facilitate ROI of up to 148% with loss claims handling cycle time improvement of 42% for Hartford Ventures business unit. Developed cost-benefit analysis and coordinated internal and vendor resources to ensure smooth solution integration.• Directed up to 7 concurrent projects each valued at up to $100K in shared resource environment for Hartford Technology Services Company (HTSC) Web Solutions division.

Bloomfield, Ct, Us

Led cross-functional teams of up to 15 in design, development, and support of primary corporate website and various Web site, portals services/applications including web content management and enterprise search. Planned project schedules and allocated resources. Interfaced with business stakeholders to recommend solution strategies. Managed project budgets of up to $500K and $1M annual operating budget.

Hartford, Ct, Us

Position held with HIMCO, The Hartford Investment Management company.Guided IT infrastructure management activities. Evaluated opportunities to improve processes, increase quality, and reduce costs. Analyzed new infrastructure technologies and oversaw vendor sourcing.

Oversaw design, testing, and implementation of leading edge network and remote access solutions for clients in diverse industries. Provided expert-level technical support. Prepared solution documentation and led technical training sessions.

Hartford, Connecticut, Us

Coordinated engineering, design, and deployment of networks enabling secure, enterprise remote access. Evaluated proven and cutting-edge technologies to develop best-in-breed solutions. Oversaw quality assurance testing and end-user training. Prepared technical documentation and provided training/support.