Michael Gudino Email & Phone Number

Century City

Receptionist and Executive Assistant

Simi Valley

Began as an entry-level position at one of the few privately owned multi-million dollar plumbing companies in the country and was promoted every three months since the start of employment.Statistically achieved a 95% booking success rate on over 32,000 phone calls.Implemented a comprehensive system for handling service requests to improve prospective job opportunities for technicians and the company. Facilitated and organized a new ordering system for front office corporate services.Created a new scheduling system for the follow-up process with customers, resulting in a 22% increase in success rates - an all-time high.Handled service issues and with a personalized touch that resulted in multiple positive reviews filed with the Better Business Bureau, Google, and Home Advisor.Coordinated company events, including onboarding classes, job fairs, and holiday parties that required detailed scheduling, a cost-efficient budget, vendor management, and a committee of peers to fulfill all necessary tasks.

Canyon Country

Started as a team member, was promoted to shift lead, and made a store manager by the end of 2015. As a manager, handled and maintained the daily till, while promoting a comfortable, friendly organizational atmosphere that stimulated individual participation and growth among the staff. Processed trucks: unload, restock, and broke down boxes. Personally entrusted with making bank drops and run jobs to other Menchie’s locations.Implemented new displays and creative concepts for the store’s marketing materials and enacted new procedures and policies to clean and maintain the store.

Valencia, Ca

As a Support Associate, I was responsible for the merchandising, fulfillment and BOPS process.My duties included, but were not limited to:Processing merchandise to floor ready standards and assisted the Merchandise Team Lead with the placement of merchandise on the sales floor.Assisted customers in all aspects of service fulfillment, and had the ability to qualify customer needs, figure out what was right for them, and get them in touch with the right associate or personal shopper.Assisted in replenishing stock and processing fulfillment orders to include: locating and picking merchandise for customer orders.Assisted in the inventory and markdown process.Participated in stockroom maintenance, organization, and housekeeping.Maintained high customer readiness standards by delivering a clean, neat, and easy to shop environment.