Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX​ from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

THRIO has created a ground-breaking Contact-Center-as-a-Service (CCaaS) platform that’s both enterprise and telco-grade. The THRIO platform touts powerful NPA (Native Process Automation), Artificial Intelligence (AI), and Omnichannel capabilities. Together, these core competencies distinguish THRIO as the company able to provide end-to-end journey orchestration in one, unified platform. The three top things customers love about THRIO is we are smart, secure, and flexible.

Leveraging artificial intelligence to solve human interaction and emotional intelligence problems in the world.

We provide SaaS cloud based, true unified data and multichannel, compliance risk mitigation call center services. Our reach includes the financial, telecommunication, healthcare, BPO and ARM collections industries, to name a few. Our unified data and analytics tools empower customers to operationalize the business intelligence native to our platform and the numerous 3rd party systems we integrate with. We make unifying data and a superior customer journey possible for all size businesses.

The NICE Performance Management solution combines analytics, planning, coaching workflows and reporting to enable service organizations and call centers to analyze the business. Its robust capabilities include performance analytics from cross-channel sources, dashboards for front line employees up to senior executives, and compensation administration to align performance. Further, Gamification is included in the solution to round out a true Workforce Optimization (WFO) solution for all size businesses.

Essentially we connect national brands to hyper targeted local opt-in consumers in a mass, national way. We make grass-roots/local marketing accountable and scalable for the first time. No one does what we do for brands. We provide hyper-targeted access to local consumer groups to deliver targeted sponsorships and promotions (drive to retail, drive to Facebook/digital assets, and more) based on desired demographics and location. Each program is customized and fully-tailored to provide ROI based on our clients’ investment criteria. Our network currently provides access to more than 40 million consumers in 6,000 local markets via sports AND non-sports related groups.Acquired by CustomInk.

Hired to take the business to the next level of EBITDA growth and market valuation. Headed the structural and functional reorganization of an underperforming channel development and sales force. Lead the Business Unit in all product and service development efforts. Revamped direct and indirect channel plans and developed clear sales strategy, processes, methodologies and training.

Headed the structural and functional reorganization of an underperforming channel development and sales force. Revamped direct and indirect channel plans/incentives and developed clear sales strategy, processes, methodologies, and training. Opened and established channel partnerships with an early Salesforce.com AppExchange, Oracle Certified Partnership, Avaya Partners and Cisco VOIP Certified Partnerships.

Recruited to build and develop a national sales organization servicing North America. Built the company’s first successful sales teams, sales support, sales training, compensation plans and respective compliance processes while introducing several new SaaS products to market.

Built a top performing management consulting team with two other founding partners. Secured all new business through effective management of strategic alliances, development of new markets, excellent onsite client analysis and business case development. Led the development of the first Performance Management trademark tools used by clients to more effectively manage employee productivity and utilization. These tools allowed senior executives to manage resource reductions while increasing business production and efficiency. Led an acquisition by Verint Systems.

Recruited to build a top performing sales team while implementing a competitive selling strategy for a start-up web services company. Sold direct to targeted vertical industry leaders while building secondary sales channel partnerships that delivered revenue. Led development of documentation and operational process necessary to ensure successful client implementations. Revenue base of Zero to build from. Reported to the CEO and seed funded by Motorola Ventures.Acquired by West Communications.

Promoted by the CEO of Ameritech to manage a high-performance team and resources which delivered beyond our growth objective. Responsible for implementation of a competitive selling strategy and utility mentality. Revenue base of $12 Million annually which we grew to over 100M. Reported to the Vice President of Sales.