Michael Gulledge Email & Phone Number

St. Louis, Mo, Us

Purchase, Ny, Us

Manage three Loyalty-Rewards software engineering teams to deliver B2B2C applications and services.• Lead three development teams producing near-real-time, high-volume, customer-consumed APIs, frontend user experiences, native iOS and Android mobile consumer-facing applications and microservice REST applications. Teams created applications to support rewards redemptions, security, billing automation, GDPR, and more. • Manage auth stream and cleared redemptions services, enabling large portion of $100M+ Rewards revenue.• Own 2024 “Big Rock” technical initiative to scale redemptions by growing 20%, expanding market offerings. • Manage a global team of up to 27 engineers concurrently, including 10+ employees, ranging from entry- to lead-level engineers across three continents. Conduct career discussions, manage compensation and perform talent planning.• Functioned as a release train engineer coordinating release train activities such as monthly technical reviews, leadership cabinet meetings, and iteration reviews with a focus on runtime and agile performance. • Work with BizOps, product and engineering partners to deliver customer service and meet customer needs. • Manage a vendor relationship to deliver consumer-facing iOS and Android applications with a vendor-managed middle tier application. Partnered with vendor to move resources to near soil to reduce expense while delivering value.• Achieved a 99.1% People Leader Effectiveness Index in Oct. 2022 as measured by Perceptyx. • Oversaw Global Rewards Platform’s response to the Log4J critical vulnerability, managing mitigation and hotfixes.• Launched DevOps application support model across program, including process, training, and implementation. • Conduct hiring of employees and contractors including conducting and coordinating interviews and compensation.

Dallas, Tx, Us

• Lead technology development and tooling for Workforce Operations and Automation in the AT&T Consumer organization supporting the company’s retail and customer service operations.• Create and design enterprise data metrics platform including COVID-19 response metrics.Technologies include Angular, Express.js, Node.js, Python, MySQL, RedHat Administration, and Power BI.

Dallas, Tx, Us

• Create, drive, and deliver technical strategy in the Compliance organization to more efficiently process work with automation and data analysis. • Launched Ethics@Work app across the enterprise (200,000+ employees); reviewed by the Chairman/CEO.• Oversee technical projects in the Compliance organization to increase internal and external presence and more efficiently process work through the organization with automation and data warehousing.• Lead technical teams to innovative solutions.• Worked to understand and help automate risk assessment process.• Assist in training organization through customized learning pathways. Create and gather educational resources in technology. Establish learning outcomes. • Create web applications to support the organization using Angular 8, Express.js, Node, AngularJS, Java, PHP, Python, JavaScript, Apache, Microsoft SQL Server, MySQL and Bootstrap.• Develop and maintain a Microsoft SQL Server data warehouse of Compliance-related internal data with SQL Server Reporting Services and SQL Server Integration Services.Note: My previous title in the same role was Lead Compliance Analyst. AT&T changed all Senior-System Architect titles to Senior-Solution Architect in summer 2019.

Dallas, Tx, Us

• Work on Time Warner M&A team to evaluate merger conditions and give technical analysis.• Assist in creating the organization’s structure and role to provide innovative technical development to Compliance organization• Create and enforce data collection guidelines and ensure security of systems created and used.Awards:- AT&T Service Excellence Award, July 2018- Leadership Recognition Award (Chief Compliance Office), Aug. 2018- Peer Recognition Award (Chief Compliance Office), Feb. 2018Note: This role was the same function as Senior-System Architect.

Dallas, Tx, Us

Previous title in same role: Professional—Business ManagementResponsibilities: - Created technology to support the Chief Compliance Office to streamline operations and client experience - Developed portals and web applications using AngularJS, PHP, JavaScript, Bootstrap, HTML5 and MySQL- Automated client interactions through ChatBots using Java- Created and managed a data warehouse based in Microsoft SQL Server using Integration Services ETL framework and Reporting Services to produce content for clients - Created a data warehouse using MySQL - Supported cloud infastructure buildout and management - Developed business processes and procedures to ensure compliance- Provided technical expertise on building web applications - Gained knowledge in accessibility and privacy regulations and compliance including web, telephony and other compliance areas- Assisted in maintaining legacy applications including custom Microsoft SharePoint configurations, workflows and templates- Worked with developing requirements and workflows for new projects and interfacing with development teams - Deployed corporate communication plans to the business

Dallas, Tx, Us

Associate applications developer in the Centralized Development Team Sourcing and TDP-ET organization.Responsibilities include: - Building and maintaining queries from Microsoft SQL Server data warehouse - ColdFusion development of internal applications using ColdFusion, JavaScript and JQuery along with Microsoft SQL Server- Interacting with clients and project managers to complete tasks - Building reports in Microsoft SSRS- Analyzing data - Data visualization- Scripting queries in Python for database property updates- Working with internal customers to gather data for use in business decisions- Web development on IBM Connections platform - Analyzing and changing existing Java code for use in a new production environment Other work:- MongoDB big data social media analysis, using Java, PHP, JavaScript, JQuery and various Natural Language Processing technologies - Data visualization and aggregation using MongoDB- Mapping using Leaflet.js - Charting using online technologies such as HighChart- Maintain custom workflows in Microsoft SharePoint to enable internal client-facing surveys - Organized and hosted leadership sessions for new hires to directly meet with Executive Director to Vice-President level business leaders in mobility, sales and security- Made four technical patent disclosures

Springfield, Missouri, Us

General assignment and breaking news reporter/photographer.

Springfield, Missouri, Us

I worked as a news reporting intern for the Springfield News-Leader from April 2012 until I was hired full time in December 2012.

Purchase, Ny, Us

I worked as an intern for summer 2011 (June 2011-Aug. 2011) in an enterprise architecture group doing internal social media technology and research. I mainly worked with SharePoint 2010 and JavaScript and JQuery development.

Dallas, Tx, Us

I worked as an intern in the automation of data parsing for Sarbanes-Oxley systems auditing. In addition, I worked with internal documentation and presentation development and design.

Bachelor Of Science (B.S.), Computer Information Systems

High School