Michael Gutierrez Herrera

Michael Gutierrez Herrera Email and Phone Number

Customer Success Guide @ ServiceNow
Heredia, Costa Rica
Michael Gutierrez Herrera's Location
Heredia, Costa Rica, Costa Rica
About Michael Gutierrez Herrera

As an experienced IT Analyst with a strong background in system analysis, project management, and technology solutions, I thrive at the intersection of business needs and technical innovation. My expertise lies in understanding complex technical environments and translating them into effective solutions that drive organizational efficiency and success.With over 5 years of experience in the IT industry, I have developed a deep understanding of various technologies, systems, and methodologies. My ability to communicate effectively with both technical and non-technical stakeholders allows me to bridge the gap between business goals and IT capabilities.

Michael Gutierrez Herrera's Current Company Details
ServiceNow

Servicenow

View
Customer Success Guide
Heredia, Costa Rica
Website:
servicenow.com
Employees:
32886
Michael Gutierrez Herrera Work Experience Details
  • Servicenow
    Customer Success Guide
    Servicenow
    Heredia, Costa Rica
  • Mckinsey & Company
    It Analyst
    Mckinsey & Company Apr 2022 - May 2024
    Heredia, Costa Rica
    As an IT analyst with prior experience at McKinsey & Company, I have experience in collecting requirements, system analysis, and technical support. My background includes adept quality assurance and research skills, ensuring the delivery of high-caliber IT solutions. I am dedicated to driving excellence in IT operations with a keen eye for emerging technologies and a commitment to effective communication.
  • Dxc Technology
    Global Help Desk
    Dxc Technology Sep 2019 - Oct 2023
    I had the experience of working at the Pfizer department and then at Microsoft. In both areas, I provided IT support such as Customer Service, Windows OS, Active Directory, Azure Active Directory, Accounts and Service accounts, Microsoft Office or O365, Printers, Device Manager, Hardware support (remotely), and Pfizer and Microsoft internal access
  • Valor Global
    Debt Collector
    Valor Global Mar 2018 - Jul 2019
    Helped customers to understand phone bills, leases, and technical support for some smartphones. Assisted other coworkers as floor support and worked closely with supervisors.

Michael Gutierrez Herrera Education Details

  • Ctp Heredia
    Ctp Heredia
    Informatics

Frequently Asked Questions about Michael Gutierrez Herrera

What company does Michael Gutierrez Herrera work for?

Michael Gutierrez Herrera works for Servicenow

What is Michael Gutierrez Herrera's role at the current company?

Michael Gutierrez Herrera's current role is Customer Success Guide.

What schools did Michael Gutierrez Herrera attend?

Michael Gutierrez Herrera attended Ctp Heredia.

Who are Michael Gutierrez Herrera's colleagues?

Michael Gutierrez Herrera's colleagues are Sai Shekhar Reddy Purumanla, Mary Jane Vicencio, Thomas Belkowski, Kumar Mohit Lal, Neha Narlawar, Vicky Nyffeler, Christopher Eastman.

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