I'm a standout senior professional specialising in digital account management and client services. During my +20-year career, I’ve proven my ability to deliver fantastic results in fast-paced creative agency environments. A firm believer in CPD, I self initiated study for CIM Lv3 and engaged with a leadership coach and am currently studying for ILM Lv5 to formalise my experience.I thrive as an advocate for the client and their brand, while also driving agency revenue goals. With a focus on maximising the value generated by digital solutions for clients, I position myself as a trusted partner and consultant. My ability to translate brand objectives into cutting edge digital solutions has been key to my success. I excel at providing thought leadership on all things digital, including emerging technologies. As Client Services Director at Blue Mantis, I was accountable for developing and maintaining top tier, cross-sector client relationships. During tenure, I consistently exceeded client expectations by giving them best in class digital transformation solutions - harnessing joined up thinking to set highly effective digital strategies, with well-defined roadmaps, and strong success measures. I’ve been the driving force behind significant revenue growth for the agency having identified several strategic growth opportunities and new, improved development approaches. Driven and tenacious, I handle demanding deadlines, fast-moving projects and clients who demand the best with dexterity. I’m accustomed to working on global projects and multiple accounts, seamlessly by responding to change, challenges and complexity to deliver on objectives. My ability to build credibility with clients and the wider stakeholder network is a major personal strength. I take pride in bringing creativity, partnership and technical authority into my working relationships, and deliver leadership guided by each of them. I’m adept at championing the positive power of digital innovation on customer success, whether this equates to eCommerce sales, online profile or the opening up of new revenue streams. My engaging management style gets respect and results. I prioritise a team culture of openness, mutual respect and collaboration. To maximise the performance and potential of my reports I draw on coaching and mentoring techniques. As a professional, I’m self-reflective and extremely committed to continuous professional development. If you’d like to know more, don’t hesitate to get in touch.