Responsible for the Cloud Operations role in SAP's Intelligent Spend Business Network (ISBN) line of business. Managing a global team of 480+ devops engineers, incident response engineers, SRE, DBAs, Windows and Linux system engineers and the PMO for one of SAP's largest and most lucrative product lines (Ariba, Concur, Fieldglass and Business Network). I was able to achieve 91% cloud margin for the suite of applications across 32 Hyperscalers that include AWS, GCP, Azure and SAP's converged cloud offering when a Hyperscaler was not available.

Responsible for the day to day operations of the Ariba Procurement and SAP Business Network environments for SAP Ariba. This includes all security, maintenance, systems, data services, Automation, incident management, Site Reliability Engineering, DevOps and hyperscaler cloud operations for all 16 global production and disaster recovery datacenters that comprise the Ariba global presence. The team consists of 150+ engineers spanning two global locations in the US and India. We maintain a SOC2, ISO 20001 and PCI certifications for these environments. My current major projects are the full certification of a new FedRAMP environment for US Government agencies, suppliers and vendors and migration of the primary Database source from HANA OEM to HANA Cloud in our public cloud DCs . Additionally another project is the stand up of "EU Access Only" environments with the development of additional service DCs with Assured Workloads and Operations staffed completely in the EU.Accomplishments: - Completion of migration from Bare Metal DCs to Public Cloud within GCP and AWS resulting in increased availability.-Complete overhaul of the Ariba Procurement and Business Network environment architecture which resulted in 30% increase in overall performance and up to a 12X increase in Data services such as SAP HANA) - Decommissioning of Russian Data Centers to comply with US Sanctions

Responsibilities include managing both the SAP Sales Cloud Operations and SAP Sales Cloud Technical Support teams end to end, which includes a 300+ team members spanning 6 countries. Additional responsibilities include maintaining SLA's, 40M+ budget planning, handling high impact and customer facing issues, capacity planning, and multi-national operational support for the entire SAP Sales Cloud suite of 25+products. Additional Responsibilities include:- Managing 10 SAP Sales Cloud data centers worldwide- Manage a $30M Annual budget- Integrating private and public cloud solutions such as Google, AWS, Azure & Alibaba for flexible on-demand, and scalable performance.- Managing applications availability to meet stringent corporate SLA standards- Maintaining SAP Sales Cloud audit standards for SOC 1, SOC 2, PCI, PHI and SOC2 +HITRUST- Manage geographically separated teams for 24x7 follow the sun operations support coverage- Manage current growth capacity plans for compute, storage and networking to provide scalable architecture with resilient designs.- Develop, Manage, Validate and Certify the SAP Sales Cloud product line's DRP and BCP plans.Recent Projects Include:- Implementing SAP Sales Cloud products in China- Build Disaster Recover data center, Dublin Ireland.- Build second APAC data center and APAC DR Zone in Malaysia.- Conversion of SAP Sales Cloud products to use SAP HANA and removing Oracle.- Technical Support TSIA Level II certification.

Responsibilities include managing the complete CallidusCloud operations team end to end, which includes 120+ team members spanning 3 countries and 4 corporate locations. Additional responsibilities include maintaining SLA's, budget planning, handling high impact and customer facing issues, capacity planning, and multi-national operational support for the entire Callidus suite of products. Additional Responsibilities include:- Managing 8 Callidus data centers worldwide- Integrating data centers with public cloud solutions for on-demand scalable & performance- Managing applications availability to meet stringent corporate SLA standards- Maintaining CallidusCloud's standards for SOC 1, SOC 2, PCI, PHI and HITRUST- Manage geographically separated teams for 24x7 follow the sun operations and support coverage- Manage current growth capacity plans for compute, storage and networking to provide scalable architecture with resilient designs.- Manage, Validate, Test and Certify the CallidusCloud product line's individual DRP and business continuity plans.Recent Projects Include:- M&A team member who worked to successfully complete the $2.5B acquisition of CallidusCloud by SAP- Build out and completion of EMEA disaster recovery data center in Dublin, Ireland.- Completion of APAC data center in Singapore within budget and ahead of schedule.- Implementation of Service Now ITIL and CSM ticketing systems- Full implementation of electronic Change Control workflows

Responsibilities include managing the complete CallidusCloud operations team, which includes 85+ team members spanning 3 countries and 4 locations. Responsibilities include maintaining SLA's, budget planning, handling high impact and customer facing issues, capacity planning, and multi-national product support for the entire Callidus suite of products. Additional Responsibilities include:- Managing 6 Callidus data centers, 4 located in the US and 2 in the EU- Meeting stringent SLA standards and providing reporting capabilities for SLA proof- Maintaining CallidusCloud's standards for SOC 1, SOC 2, PCI, PHI and HITECH- Manage geographically separated teams for 24x7 follow the sun support coverage- Manage current and growth capacity plans for compute and storage to provide scalable architecture with resilient network and application design- Manage and validate product line's individual DRP and business continuity plans- Provide executive summary to the overall health of the environment

Following the purchase of iCentera by Callidus, I was retained to run SaaS operations for the nine companies Callidus had recently acquired, bringing their mostly start-up style data centers up to SOC2 audit criteria and consolidating them into a new, single data center. Additionally, we have implemented hardened security, centralized authentication and hot disaster recovery for these environments. As part of the migrations we have succeeded in creating and implementing procedures based on ITIL standards for these different subsidiaries, defining segregation of duties, operational roles and responsibilities, a internal ticketing system and change control. Through standardization, change control and optimized infrastructure we have been able to deliver consistent security and ensuring SLA times are met for Callidus’ suite of SaaS products. Manages SaaS Operations for Callidus' products that includes:- CPQ (Configure, Price, Quote)- Workflow - CLM (Contract Life Cycle Management)- SPM (Sales Coaching Platform)- Enablement (Sales Enablement)- Litmos (Mobile Learning) - Litmos Author (Mobile Learning Authoring Tool)- LeadFormix (Marketing Automation)- SalesGenius (Marketing Automation)Recent projects include: - SOC 2 audit compliance and standards definitions- Data center consolidation for 9 subsidiaries and hardware refreshes- SaaS Application Hot Disaster Recovery certification and documentation

Creator and original developer of iCentera’s SaaS sales portal technology. As the product morphed into an enterprise class sales effectiveness platform I took an operations role with the product management team and was responsible for the scalability of the application hardware architecture and the operational tasks with the physical and virtual infrastructure. I was responsible for implementing F5 load balancers and modifying the product to run as a web farm. iCentera is a Microsoft based product using .NET technologies and MS SQL Server 2008 R2 databases. iCentera was acquired in June of 2011 by Callidus Software.

Managed and created several internal web based applications for NEON Systems. These systems were Microsoft based running classic ASP web pages with a Microsoft SQL Server 2000 backend database. These applications included a sales effectiveness intranet, a knowledge base and a web help desk ticketing system for the for the IT department.

Tasked with creating a Sales Enablement Intranet, which was the first edition of the software that would be cultivated into Callidus Software’s Enablement SaaS platform. Hired to maintain a single web page, I architected a web application that used meta data and a search application to allow NetIQ Sales Representatives, Sales Engineers and Inside Sales to quickly find approved marketing collateral and competitive data to increase sales opportunities. Within six months of adoption, NetIQ recognized the tool with being able to increase the Sales Department’s sales wins by over 40%.

Provided escalated hardware technical support for HP’s Proliant line of server products. In addition to taking calls from customers and level 1 technicians, I was responsible for maintaining and building the Level II support lab, giving access to level 1 and 2 technicians. Architected and implemented the Proliant Tech support online knowledge base internal application used to support 650 Houston based tech support engineers.

Level 1 Tech support and group trainer for BMC Software. Wrote BMC Patrol internal wiki website and KB. Additionally, after acquisition of the California based DataTools products, began providing technical support and training for that product line also.