Michael Haaren Email & Phone Number

San Diego, Ca, Us

Denver, Colorado, Us

Holiday (seasonal, short duration) Ski instructor (PSIA) at Mammoth Mountain (Alterra)

Park City, Utah, Us

Technical Project Manager, Human Factors Engineering, UX DesignerSpearheaded technical projects and led design for diverse agile software development for defense contractors to the FRA, Federal Railroad Administration. In this role, I partnered with customer program managers to support their needs for software command control systems.During my tenure, I managed all aspects of the customer relationship, from drafting proposals and contracts to modeling prototypes, including ensuring clients were properly trained to maximize product usability. Key highlights:• Achieved 100% on-time, on-budget delivery for the FRA, (1% of target). Leading to Phase II R&D command & control contract with 200% increase in budget.• Adapted favorable within 6 months of hire to become project lead after supervisor exit.• Generated over $800K in contract extensions by surpassing client expectations.• Gained trust of NIWC Unmanned Program Manager via delivery of first gen designs, for follow-on contracts for CC system prototype & first personnel digital training approach.• Retained staff by mentoring and promoting colleagues to enabling greater responsibility.

San Diego, California, Us

I led teams while supporting a diverse client base, from SONY Interactive Entertainment to Nortek Security & Control to the City of San Diego. In this role, I also spearheaded user experience design, from user research and usability testing to prototyping.

Palo Alto, Ca, Us

I led design for key two business units, improving usability validation testing methods and usability testing tools.

San Diego, Ca, Us

I spearheaded design of products while leading a team of five personnel. This included supporting Defense Advanced Research Projects Agency (DARPA), a research and development agency of DoD responsible for building emerging technologies.In this role, I drove methods to integrate with the development process – from industrial design to usability testing and qualitative design reviews. I also established the first usability lab practice and industrial design integration as an early process step.

Kyoto City, Kyoto Prefecture, Jp

I excelled while customer point of contact and designer for development on two major accounts. In this role, I led the global design standard for key features like E-911 calling, including securing US federal government compliance.

Palo Alto, Ca, Us

I improved business and consumer customer experience as Lead Designer. I created designs that enabled end users to troubleshoot and repair devices using integrated software without contacting technical support.