Michael G. Haas Mba Email & Phone Number

Austin, TX, US

Florida, United States

Austin, Texas, United States

Houston, Texas, United States

Started as an Energy Consultant conducting virtual sales presentations to homeowners interested in the advantages of residential solar. Consistent top performer in run rate, closing ratio and revenue. Recognized as a top contributor and promoted to assistant sales manager role. Duties include hiring and training new sales consultants, developing training.

Austin, Texas Area

Experienced Residential Solar sales leader. Top sales producer in 2020. Assisted with training and onboarding new sales consultants.

Austin, Texas Area

• Within his role as Business Consultant, Michael was delivering effective entrepreneur and business management counseling support to Veteran clients in a variety of situations and environments. He was accountable for.
• Assisted over 80 aspiring entrepreneurs write business plans and launch successful business ventures.
• Guided over 200 existing business executives on all aspects of business start-up, operations and entrepreneurship.
• Provided business consulting support as needed.
• Expanded and performed business training and informational seminars to large and small audiences.
• Developed the curriculum and material for and delivered the Veteran Entrepreneur Academy and the Business Education and Skills Training on-line programs.

Austin, Texas Area

• As a Head of Operations, Michael has aligned with numerous Colleges and Universities to understand student life-cycle and develop streamlined processes for collecting, storing and managing student information. He was.
• Created marketing plans, sales strategies, and training plans for executing staff and customers.
• Developed and delivered demonstrations in person and via Webinars.
• Efficiently designed and synchronized all activities associated with College Forward's attendance at 2015 NCAN conference in Orlando.
• Organized focused marketing and communication actions for all NCAN members to increase attendance at the trade-show booth.
• Manned the booth and engaged with dozens of College Administrators and Faculty.

Greater Chicago Area

• Within his role as Director Client Experience, Michael formed plans and applied changes immediately improving service levels including abandon rates from 15% to below 2% with 85% of calls answered within 20 seconds. He.
• Functioned closely with IT and development groups.
• Organized feasibility studies for the adoption of Salesforce CRM and in-Contact cloud-based contact center applications.
• Assessed existing web-based customer portal and executed changes and improvements to increase new user adoption rates and recurring usage resulting in a decreasing trend of customer calls into the contact center.
• Arranged and lead meetings with local and State government representatives to promote the establishment of jobs and to secure military contracts.
• Efficiently recruited and trained customer service staff.

Austin, Texas Area

• As a Director of Operations, Michael was responsible for operations of two contact centers providing 24x7 customer service and advanced, multi-channel technical support for B2B and B2C customers. He has handled all.
• Developed new hiring process and negotiated agreement with outside recruiting firms.
• Directed team of managers to grow their teams through strategic hiring and training.
• Recruited a human resources manager and IT manager.
• Enhanced service delivery by monitoring customer experience and implementing appropriate changes.

Austin, Texas Area

• Within his role as Owner/Consultant, Michael helped companies successfully create and improve their customer experience through business process management, social media, human relations, customer satisfaction.
• Rescued a major US banking client by re-engineering the service account management team and processes.
• Furnished executive account leadership for client while enhancing all aspects of SLA performance.
• Successfully restructured account management team, performance reporting, technologies, and processes.
• Efficiently surpassed all service delivery goals securing $20M service contract renewal and expansion.
• Achieved 400% boost in business revenue with innovative marketing, social media and advertising plans.

Austin, Texas Area

• As a Vice President Customer Care, Michael has delivered constant leadership that drove consistent improvements in the delivery of world class customer service and support. He was responsible for a $2 million operating.
• Executed customer service metrics across all channels and monitored the consistent increases.
• Evaluated industry publications and best practices to guide the organizational development of policies and procedures.
• Administered the communication and operation of field support personnel in 18 worldwide locations.
• Directed leadership and mentoring to diverse management team.
• Practiced financial acumen, control and leadership in the development, management and accomplishment of annual operating budgets.

Austin, Texas Area

Built 24x7, full-service international customer contact center from the ground up. Executive accountability for operations, staffing, and workflow/process development. 3 direct, 8 indirect reports.* Reviewed, analyzed and applied all laws, rules and regulations for Federal and State insurance requirements, labor relations and workforce rules to recruit.

Championed acquisition integration, operational efficiency, and sustainable revenue growth. Owned P&L and leadership responsibility for 85-member customer service and customer support operations organization. 5 direct reports. $1M budget. 3 contact centers.* Built and lead a 5-member management team with 85 employees, and championed a trend setting virtual.

Master Of Business Administration (Mba), Business Administration

Activities and Societies: UOP Alumni, Delta Mu Delta

Bachelor Of Science (B.S.), Business Administration

Activities and Societies: Alumni Association Delta Mu Delta

Associate Of Science (A.S.), Radio Communication Technology

Activities and Societies: Air Force Leadership Program