Introducing Ready, Aim, Innovate! a new kind of consultancy that focuses on solutions that involve community voices and experiences. Our toolkit includes six services that blend together to creat customized projects designed to End the HIV Epidemic, end racism in healthcare, promote local economic resilience, and to create a human resource pathway for the development of key community partners in service system planning and evaluation. Our toolkit includes:1. Storytelling Services: leveraging the power of community stories to build a qualitative information base of what is happening in the community2. Public Reported Evaluation Measure Services: working with community and other stakeholders to establish validated public reported measures using apps, call centers, and other methods3. Community Curriculum Services: establishing competency frameworks for training participants in evidence-based co-design activities from the perspective of the service population (not what the system seeks to extract from them)4. Community Assessment Services: working with a range of stakeholders to creat novel, incentivized, community assessments that include a mixture of survey, focus group, and key stakeholder interviews5. Mixed-methods Data Analysis Services: tying together the various available data sources to paint the bigger picture on key challenges for use in decision making6. Public-private Partnership Services: working across an array of community partners to foster new collaboration that drives outcomes, economic resilience, and the creation of novel campaigns, funds, and other partnership to achieve common goals

Announcing the launch of Hager Health, LLC! We are boutique consulting firm partnering with community based organizations, hospital systems, and public health organizations at the local, state and national level to improve health outcomes while increasing the efficiency of health care services.After 13 years supporting government and non-governmental entities use data and evidence-based methodologies to improve quality of care while cutting costs, I am excited to be launching Hager Health. A few of my recent projects include the in+care Campaign (www.incarecampaign.org), end+disparities Learning Exchange (www.enddisparitiesExchange.org), and the HIV Cross-Part CareContinuum Collaborative (H4C). All of these examples increased HIV visit retention and HIV viral suppression among its participants through virtual and face-to-face peer learning. Working in these initiatives, I develop and manage targeted learning curricula, editorial calendars, and quality improvement tools to guide participants toward better health outcomes for their patients. In collaboration with leading government agencies, health systems administrators, and care providers, I have provided a mixture of programmatic design and oversight, direct technical assistance, and supervision of field-based consultants to achieve sustainable improvements in HIV care delivery.Initial Clients / ProjectsSouthern New Jersey AIDS Education & Training Center, Hyacinth Foundation, NJ Department of Health / NJ Behavioral Health and HIV Integration Project (BHIP)Organizational Ideas, Indiana State Department of Health / Statewide Quality Management System Development and SustainabilityFlorida Department of Health, Palm Beach County Board of Health / Regional Quality Management System Strengthening and Integration into the Statewide System

Responsibilitiesimpa+NYC is a community of queer, gay, bisexual, and transgender (QGBT) men living with HIV in New York who are engaged, inspired, and connected to one another. Together, we create a brotherly environment where members can support each other in numerous ways through social media and coordinated hijinks. Our social activities are based on the idea that folks living with HIV provide a special type of support to each other by sharing their life experiences and their knowledge of local resources, benefits, and opportunities to share and give back. All are welcome! impac+NYC is an all-volunteer, social charitable organization made of, by, and for NYC’s gay poz community. All our activities are free or made accessible for community participants who have limited means. impac+NYC is party of Positive Alliance, an umbrella organization of communities like impac+NYC across the United States. I lead the other managers and serve as a formal link between impac+NYC and Positive Alliance. Accomplishments* Complete process to make impac+NYC a 501(c)(3) charitable non-profit organization. * Oversee creation of new outreach and communication strategies, including revised website and media kit.* Forged new relationships with NYC area social and party promoters, local businesses, and food and beverage vendors.* Develop new member development methodology for impac+NYC volunteers.* Oversee expansion of community offering and support through managers.* Creation of first 3-year plan and other strategic documents.Skills UsedLeadership and Direction, community organizing, health care campaigns, community outreach, public health, public speaking, member recruitment, member engagement.

Responsibilities I manage NQC's special group learning activities, including Quality Improvement (QI) Campaigns. The goal is to increase quality management competency and capacity to ultimately improve clinical outcomes for patients of the Ryan White HIV/AIDS Program. I have been in a leadership role throughout the development, implementation and evaluation of the Campaign process. Accomplishments NQC QI Campaigns Manager (in+care Campaign) ● Manage the largest HIV QI initiative in the United States representing 700 individual HIV providers who care for more than 35% of all HIV patients across the country. Through this Campaign, consumer retention in HIV care and HIV viral suppression rates among participants increased. ● Produce and manage the in+care Campaign curriculum and its six activities, which have resulted in: + over 55 60-90 minute unique webinars for audiences up to 150 provider, consumer, and agency staff; + analysis of over 150,000 retention in care data submissions from over 300 HIV provider organizations; + the creation of a new online HIV QI strategy sharing application where more than 150 HIV provider organizations and agencies have shared more than 900 care improvement ideas; + the formation of 25 community data collection and discussion groups across the US; and + the creation of a new national HIV consumer forum for HIV patients that has over 600 members. ● Consult with 10 regional HIV quality coaches contracted to directly advise participants on local QI projects. ● Consult on two articles for publication are in the pipeline based on the results of the Campaign to date. ● Consult on strategic planning for NQC’s next national QI campaign. Skills Used Curriculum development, evaluation tool creation and management, health care campaigns, health statistics and epidemiology, travel expertise, community outreach, public health, grant-writing, policy, consumer engagement, leadership engagement.

Responsibilities Planning Councils are civil society organizations aimed at guiding overall regional HIV policy for metropolitan areas in which they serve. The Washington EMA covers DC, Southern MD, Northern VA, and Eastern WV. Accomplishments ● Consulted with HIV providers and patients across politically and economically diverse areas to draft new regional standards of care for primary care, medical case management, mental health, and addiction services affecting USD 30 million in Ryan White Part A funding to over 25,000 HIV patients in the metropolitan Washington area. ● Assisted in agenda-setting for the CSCS committee. ● Facilitated the Delegation's contribution to the Part B Comprehensive Plan affecting USD 4.5 million in Part B funding assisting more than 8,500 people living with HIV in the District of Columbia. ● Assisted with committee work-plan development and agenda-setting. Skills Used Public speaking, health statistics, and epidemiology, public health, policy.

Responsibilities Directing the QI department at Whitman-Walker involved leading a small team of staff and volunteers in coaching six clinical departments and leading overall clinical and operational QI. I was responsible for leading the organizational advisory committees for QI across all stakeholder groups. Accomplishments ● Directed data management transformation at WWH from a free-clinic model to a community health center model. ● Directed credentialing for practicing privileges and provider insurance participation, which increased 3rd party payer revenue by more than 400% after 1 year. ● Negotiated reimbursement rates with insurance companies and contracted charges from lab providers. ● Consulted across all six clinical departments at WWH to design QI data collection and project reporting procedures, peer review processes, and other key activities such as: + managing advisory committees - staff QI group, consumer advisory group, board quality committee; + measuring and analyzing over 50 routine clinical and experience measures; and and consulting and leading 6 WWH QI projects. Skills Used Curriculum development, evaluation tool creation and management, health statistics and epidemiology, public health, grant-writing, policy, consumer engagement, leadership engagement.

Responsibilities I assisted in the day-to-day operation of the Boston Part A Planning Council by leading several key committees and preparing all necessary documents for their meetings. Accomplishments ● Provided guidance and support to the Policy, Resources & Allocations, and Consumer (patient) Committees in their role of overseeing USD 14 million to serve more than 15,000 HIV patients. ● Researched and drafted annual reports on upcoming policy matters, cost projections, and consumer involvement methods were used by Council members to make their decisions, including MA health reform of 2006. ● Aggregated this body of work into semi-annual regional Needs Assessments, Funding Streams, and other reports used by Council members for longer-term planning and BPHC grant writing affecting the program as a whole. Skills Used Curriculum development, evaluation tool creation and management, health statistics and epidemiology, public health, grant-writing, policy, consumer engagement, leadership engagement.

Responsibilities For the first 9 months in this role I performed mostly administrative tasks, including managing Program relationships with local condom and outreach material vendors and coordinating volunteers for local HIV and syphilis prevention campaigns. For the following two years, I served as project officer for Ryan White Part A funded primary care, mental health, and transportation sub-contractors. Accomplishments ● Provided monitoring and oversight to 17 contracted HIV providers in the Boston EMA focusing on primary care, mental health and transportation services. ● Developed two new sets of tools to track service costs, utilization, and outcomes that have been expanded upon and are still used by BPHC today to consult with funded entities. ● Designed and delivered 6 well-received three-day HIV 101 orientation for new AIDS Program staff, where participants knowledge increased using pre- and post-tests. Skills Used Curriculum development, evaluation tool creation and management, health care campaigns, health statistics and epidemiology community outreach, public health, grant-writing, policy, consumer engagement, leadership engagement.

Responsibilities Swasti is an Indian NGO aimed at addressing health disparities and outcomes in Karnataka state and throughout India. As an intern I worked alongside brilliant and innovative consultants working on the Round 8 cycle for the Global Fund to Fight AIDS; I assisted the HIV team in drafting their three subcomponents. After grant-writing was completed, I helped develop new training sets for use by the Indian staff to learn how to write in English scientific styles. Accomplishments ● Contributed to all three sub-components of the AIDS component of India’s Round 8 application to the Global Fund to Fight AIDS, Tuberculosis, and Malaria. + The USD 750 million proposal was fully funded. ● Developed 2 training orientation modules on English writing skills and Epidemiology for use in training new staff members. These trainings were well-received and have been expanded upon since. Skills Used Evaluation tool creation and management, health statistics and epidemiology, travel expertise, public health, grant-writing, policy, leadership engagement.

* Provided wellness-related programming and displays to a community of 38 residents (between two houses). * Created a new relationship between Landry's Bicycles and the Office of Residence Life to promote ongoing bicycle events into coming years. * Negotiated with other departments of the university to meet the needs of the Wellness House community. * Rotated nighttime and weekend supervision of the south campus neighborhood. * Aided the residents through times of crisis and with everyday needs and concerns.

* Participated in public health activist campaigns. * Contributed to the Oral Health How-to Guide by interviewing successful projects in the US. * Organized and executed the fall membership forum, “Where Do We Go From Here?”

* Directed calls within the busy Governor's Press Office. * Created and distributed daily media kits. * Attended and recorded the Governor’s press events.

* Assisted in identifying potential positions for Boston University work study student placements.* Assisted in matching students with available placement opportunities.

* Chased the Labour Annual Returns to completion and entered them into the database. * Assessed the performance of Association of Labour Councilors membership through surveys. * Drafted reports based on the conclusions of ALC surveys.