Senior Service Desk Manager
Current
Apr 2022 - Present
AeroLeads people directory · profile
Michael Hagstrom Email & Phone Number
Leader, IT TenisiTech
at
TenisiTech
1 work email found
@prologis.com
6 phones found area 312, 415, and 773
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Leader, IT TenisiTech
Location
San Francisco, California, United States
Who is Michael Hagstrom? Overview
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Quick answer
Michael Hagstrom is listed as Leader, IT TenisiTech at TenisiTech, based in San Francisco, California, United States. AeroLeads shows a work email signal at prologis.com, phone signal with area code 312, 415, 773, and a matched LinkedIn profile for Michael Hagstrom.
Michael Hagstrom previously worked as Senior Service Desk Manager at Tenisitech and Director Service Management at Tenisitech. Michael Hagstrom holds B.A, Music Business from Columbia College Of Chicago.
Company email context
Email format at TenisiTech
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{first_initial}{last}@prologis.com
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AeroLeads found 1 current-domain work email signal for Michael Hagstrom. Compare company email patterns before reaching out.
Profile bio
About Michael Hagstrom
As a professional, I have a track record of success as a customer-focused leader whose insights and expertise have been essential for driving process improvements, support, and other initiatives.My background includes equipping cross-functional teams with the tools and leadership needed to consistently improve performance metrics while delivering a best in class level of satisfaction and retention. This has included facilitating training sessions, coordinating with cross-functional teams and leaders, and identifying the root causes of recurring gaps.I excel in reviewing current processes to locate and utilize new opportunities regarding cost effectiveness, customer service, and staff effectiveness.
Listed skills include Active Directory, Troubleshooting, Windows 7, Management, and 45 others.
Current workplace
Michael Hagstrom's current company
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11 roles
Michael Hagstrom work experience
A career timeline built from the work history available for this profile.
Director Service Management
Current
Apr 2022 - Present
Senior Manager, It Customer Success
Prologis
- The scope of this role involves directly leading cross-functional Service Desk, Executive Support, Customer Success, and ServiceNow operations. The success of these daily activities is instrumental for driving.
- Key player in the migration to an offshore service desk team which directly resulted in a $700K annual savings including a fresh start with ServiceNow being brought back internally to Prologis.
Aug 2016 - Sep 2022
Service Desk Manager
Lead five service desk analysts that handled ~25,000 tickets a year with an ~80% First Tier Resolution rate. Empowered the service desk to be an accountable in the employee life cycle from onboarding to offboarding.Implement and standardize best practices at the service desk and throughout enterprise technology by focusing on continuous improvement through.
Mar 2014 - Jul 2016
Service Desk Supervisor
- With Classified Ventures, I successfully revitalized an underperforming department and led my teams to achieve all service objectives. This was accomplished using hands-on leadership and consistent training and.
- Championing availability and the creation of quality KBs to reduce abandoned calls from 18% to 7%.
- Increasing First Tier Resolutions to 80% using new training sessions.
- Being promoted from Supervisor to Manager due to my leadership abilities and performance scores.
Sep 2011 - Feb 2014
Desktop Analyst Ii
Interactive Whiteboards Project (Researched, Business Case, POC, Installation)Microsoft Windows 7 and Bitlocker deployment Laptop and Desktop deployment for new hiresTroubleshooting advanced hardware and software issues
May 2010 - Sep 2011
Senior Service Desk Analyst
Function as an escalation point for advanced problems.Microsoft Active Directory administrator for new accounts and divisional file clusters in a multi-domain environment Microsoft Exchange 2003 administrator for day-to-day support, maintenance of user accounts, data files, and data integrityProvided consistent customer support with a focus on user.
May 2007 - May 2010
Service Desk Analyst
University Of Chicago
Jan 2007 - May 2010
Construction Manager/Sales Consultant
Systems Paving
Responsible for all material orders, purchasing, and invoicingMaintained Job Tracker DatabaseManaged all aspects of installation crews and job schedule
Apr 2004 - Dec 2006
Oracle Dba
Served as Oracle DBA for CustomerFirst, a CRM application for internal and external customers.
Jun 1999 - Apr 2004
Database Administrator/Pc Specialist
Database Administrator for CustomerFirst, a Customer Resource Management (CRM) application used for problem tracking and resolution for internal and external support desksInstalled and configured software and operating systems for Servers and PCsProvided excellent customer service to internal employees, assisting with solving problems and providing.
Jun 1999 - Apr 2004
1 education record
Michael Hagstrom education
-
Columbia College Of Chicago
FAQ
Frequently asked questions about Michael Hagstrom
Quick answers generated from the profile data available on this page.
What company does Michael Hagstrom work for?
Michael Hagstrom works for TenisiTech.
What is Michael Hagstrom's role at TenisiTech?
Michael Hagstrom is listed as Leader, IT TenisiTech at TenisiTech.
What is Michael Hagstrom's email address?
AeroLeads has found 1 work email signal at @prologis.com for Michael Hagstrom at TenisiTech.
What is Michael Hagstrom's phone number?
AeroLeads has found 6 phone signal(s) with area code 312, 415, 773 for Michael Hagstrom at TenisiTech.
Where is Michael Hagstrom based?
Michael Hagstrom is based in San Francisco, California, United States while working with TenisiTech.
What companies has Michael Hagstrom worked for?
Michael Hagstrom has worked for Tenisitech, Prologis, Cars.Com, Classified Ventures, Llc, and University Of Chicago/Chicago Biomedicine Information Services.
How can I contact Michael Hagstrom?
You can use AeroLeads to view verified contact signals for Michael Hagstrom at TenisiTech, including work email, phone, and LinkedIn data when available.
What schools did Michael Hagstrom attend?
Michael Hagstrom holds B.A, Music Business from Columbia College Of Chicago.
What skills is Michael Hagstrom known for?
Michael Hagstrom is listed with skills including Active Directory, Troubleshooting, Windows 7, Management, Microsoft Exchange, Servers, Operating Systems, and Crm.
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