Michael Hake Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Greater Atlanta Area

Candid Partners is a fast-growing Management Consulting and Technology Services firm with offices in Atlanta and Charlotte. We collaborate with Fortune 500 clients to develop and implement innovative solutions that drive growth. We solve our clients’ complex, tangled problems with methodical and pragmatic solutions, delivered by our teams of bright, articulate, and polished consultants. We are the catalysts who drive our clients’ missions to completion.

Greater Atlanta Area

Served as client lead and program/project manager for strategic accounts in the Financial Services, Healthcare, Telecommunications, and Auto/Vehicle Remarketing industries. Notable delivery successes include: • Reduced contract management cycle-time by almost 90% for a super-regional financial services organization allowing the client’s sourcing experts to better focus their time on strategic efforts and improve the supplier and customer experience.• Reduced non-standard fee arrangements for Trust Management customers of a Wealth & Investment Management organization, resulting in almost $500K in additional fee revenue within the first 6 months, and provided the foundation for over $10M in annual fee gains within 18 months.• Identified opportunities to reduce annual costs of a financial institution’s customer/branch support operations by over $10M and helped initiate the sub-projects required to realize the identified benefits. • Led the development of the future-state strategy for the large business customer care organization of a global telecommunications provider which focused on geographic consolidation, organizational and process redesign, and the development of new service models resulting in an estimated annual savings of over $30M.• Served as workstream manager and functional lead for an implementation of the Oracle R12 Project Costing, Time and Labor, Services Procurement, Accounts Receivable, and Cash Management modules. • Co-led an effort to separate technology systems and architecture and disposition technology contracts in preparation for a potential divestiture of a business unit from a large regional bank. • Part of the initial team of 5 that performed the scoping, design, and operational setup for what eventually became North Highland’s Truebridge sub-contracting/staffing organization (named one of the Fastest Growing U.S. Staffing Firms in 2014).• Served on the North Highland corporate 401K Investment Review Committee.

Greater Atlanta Area

Served as Account Manager, Project Manager and Workstream Lead in Capgemini Ernst & Young’s Customer Relationship Management practice focusing on Siebel Sales Force Automation and Customer Service/Support solution offerings. Notable delivery successes include: • Managed a team of 15 to implement, enhance, and provide support for a highly-customized Siebel-based property management solution that was deployed to over 3000 users at 700 different locations. This effort achieved one of the top (IED) Customer/End-user satisfaction ratings of any Siebel implementation to-date and had an estimated annual ROI of over $77M. • Led an accelerated implementation of the Siebel 2000 Service and Quality (Product Defect Tracking) modules for an industry-leading broadband equipment provider. Successfully transitioned the customer off of a non-customizable Clarify ASP platform and onto a Siebel platform designed to specifically meet their business needs. Exceeded customer expectations while decreasing the time to deliver by nearly 25%. • Participated in the conceptual and detailed design stages of a Siebel development and integration effort for a global media, entertainment, and hospitality services conglomerate. Assisted in gathering requirements and developing the detailed specifications for a recommendation engine that provided lodging recommendations based on inputted user preferences.

Greater Atlanta Area

Served as Project Manager and Workstream Lead in Ernst & Young’s ERP and CRM solution areas focusing on delivering PeopleSoft HR/Financials and Siebel Sales Force Automation and Customer Service/Support solutions for clients in the Healthcare, Property Management, and Utilities industries. Notable delivery successes include: • Served as team lead during the solution confirmation, implementation planning, and preliminary design stages of a combined Quintus 5.5.1 – Siebel 2000 MME Call Center implementation for a start-up provider of Health Savings Accounts. • Led an implementation of the PeopleSoft Project-Costing software solution. Role responsibilities included definition of the current state and future state processes, solution design, system configuration, data mapping and conversion, system testing, end-user training, and post-production support.• Participated in the design, development, and quality assurance stages for a multi-site implementation of the PeopleSoft 7.5 General Ledger module. Role responsibilities were focused on Current/Future State Design and Testing/Quality Assurance. • Participated in the design and deployment of the PeopleSoft 6.0 General Ledger module. Responsibilities included formulation of company-wide Policies & Procedures and End-User Training Development/Delivery