National leader of the Global Enterprise Client Executive team, responsible for regional sales across Verizon Business Group's F100 Signature & Premier Global Enterprise accounts.Recruit, lead, mentor, and motivate a national team of Enterprise Client Executives across the United States, who support Verizon Business Group’s top F100 national accounts in their respective regions. Our team has geographic scope and responsibility to provide strategically impactful technology solutions that help these enterprises succeed. We are trusted partners who have an in-depth understanding of how each business operates today, as well as how to help them attain their goals of tomorrow.Empower the team to develop strategies and methodologies for creating incremental account growth, acquiring new business, and reducing churn. Coach and inspire team to meet and exceed key performance objectives, while maintaining the highest level of excellence in customer service. Provide mentorship and ongoing development that fosters collaborative team culture and advancement, while driving excellence in sales performance.Our mission is to elevate and expand strategic growth initiatives across Global Enterprise. We do this by meeting our customers where they are and creating allotment to achieve their desired outcomes.

Recruit, lead, mentor, and motivate a newly-created team of eight Enterprise Major Accounts Managers across the West, who support over 180 of Verizon Business Group’s top national accounts. Our team has geographic scope and responsibility to provide strategically impactful technology solutions that help these enterprises succeed. We are trusted partners who have an in-depth understanding of how each business operates today, as well as how to help them attain their goals of tomorrow.Empower team to develop strategies and methodologies for creating incremental account growth, acquiring new business, and reducing churn. Coach and inspire team to meet and exceed key performance objectives, while maintaining the highest level of excellence in customer service. Provide mentorship and ongoing development that fosters collaborative team culture and advancement, while driving excellence in sales performance.

Lead, mentor and motivate a team of six Government Business Account Managers, who work with Public Sector, Education and Non-Profit organizations throughout the Greater San Diego, Low Desert and Inland Empire area to provide Government and Non-Profit businesses with technology solutions that increase efficiency, reduce expenses, grow revenue, and profitability. Develop strategies and methodologies for acquiring new business and creative account growth. Coach team to meet and exceed key performance objectives, while maintaining the highest level of excellence in customer service. Create a collaborative environment to ensure team career development.

Develop deep relationships with Fortune 500 companies to empower them with mobile enterprise / IoT solutions that automate business processes, measurably improve operational efficiencies and allow them to focus on what they do best. Verizon Wireless Business Solutions works with businesses of all sizes and types to make the most of today's leading technologies to maximize productivity, improve efficiency and reduce expenses to directly effect their success and increase revenue. Going well beyond smartphones and tablets, Verizon Wireless is a leading technology company with the nation's most powerful 4G LTE Network, the industry's best solutions and partners, and the world's most dedicated and energetic people.

Work closely with healthcare organizations, providers, and technology partners to help create powerful solutions that enhance the delivery of healthcare, while providing a measureable impact to key healthcare and administrative metrics. Utilize the latest technology to create solutions that allow providers to get where they need to be faster, know what they need to know quicker, and streamline the doctor-patient relationship.- HIPAA-compliant, secure messaging- Telemedicine Solutions- Wireless Backup- Manage Patient Care More Effectively- Increase Doctor / Healthcare Provider Productivity and Efficiency- Keep Costs Down- Reduce Hopsital Readmissions

Human Touch® is the leading provider of high-quality, innovative lifestyle products, massage chairs, and experiences that deliver life-changing benefits. We have been making people feel better for over 35 years by developing state-of-the-art massage products containing patented massage systems that replicate techniques used by massage professionals. Our wellness solutions help to reduce muscle tension and pain caused by today's hectic lifestyle so that people can do what they do - better.Combining advanced technology and attractive design, Human Touch innovations are perfectly suited for today's modern and traditional living spaces. Our customers include serious athletes looking to recover from intensive training, thousands of chiropractors who integrate a therapeutic massage on a Human Touch massage chair into their professional services, back pain sufferers looking to reduce their aches and pains, and everyday people looking for a respite from the stress of today's lifestyle.Served as Director, Back Care, Salons Divisions and Healthcare / Commercial Channels sales for the leading provider of robotic massage chairs, zero-gravity recliners and wellness products.Pioneered, directed and managed sales programs and operations to improve financial performance and increase sales, revenue, profitability and client satisfaction across multiple divisions. Developed, coached and mentored sales associates in targeting large and small retailers, franchise operations, hotels, automotive dealerships, hospitals, nail spa manufacturers/distributors and healthcare organizations to uncover previously untapped, fast-growing market segments. Directed and participated in healthcare industry trade shows, which yielded an increased brand awareness and ROI. Cultivated consultative partner relationships with personally managed national accounts. Reported to company President.

Beverly Hills Motoring Accessories started from a dream and vision over 40 years ago, in 1976.Today we create the highest quality, exclusive accessories, for the world's finest cars with an emphasis on the customer.We were the first with custom made car covers, the most elegant and best custom made floor mats, Porsche Design products, AMG performance enhancements, and the first twenty years ago to build custom Suburbans, Lincoln Navigators with advanced electronics and performance and luxury upgrades that set the stage for the amazing SUV's produced by all of the worlds best brands. Spearheaded and directed sales programs and operations to drive performance for multimillion-dollar, high-end automotive specialty retail organization.Provided leadership for sales, customer service and retail store operations management to elevate sales and grow the business in a competitive marketplace. Hired, trained and motivated employees. Supervised financial tasks to cut cost and improve profits. Analyzed performance. Reported to the President and CEO.Selected Contributions:** Increased year-over-year sales in peak season by designing, implementing and facilitating telephone sales training program that educated employees in two call centers on sales/up-selling, closing, customer service and follow-through techniques.** Managed and executed e-commerce sales and service functions, and introduced high-impact sales strategies for the online channel that triggered 500% sales growth over the previous year.** Developed the "CustomerCare" program, an initiative that drove customer satisfaction by training and mentoring customer service staff in proactive issue resolution.

Reporting to the President, designed and implemented all aspects of training for the company, including retail stores and call center associates. Developed, implemented, produced and hosted company training videos, including "Image Update," an in-house, monthly motivational and informational training video that was distributed to and viewed by 80+ retail stores nationally, as well as to international licensees. Traveled nationally to stores to conduct sales training, open new stores, provide motivation while monitoring and evaluating implemented programs.

Reporting to the President, directed and managed two inbound telephone call centers, which contributed over 27% of total net sales for this $220M specialty retail corporation. Achieved double-digit sales increases over prior year sales in both years (23% in 1997 over 1996; and 13.7% in 1996 over comparable sales in 1995), which led to my involvement as Director, Sales Training for the entire company.Authored "Telemarketing Sales Manual," which became the basis for initial and ongoing training seminars for all call center sales and customer service associates. The seminars emphasized rapport-building, improved listening skills, needs-based selling, suggestive selling, objection handling, successful closing techniques and follow up.Managed all aspects of Call Center productivity, including abandonment percentage; wrap/idle time to plan objectives; occupancy percentage to plan; ACD allocation and analysis. Responsibilities included all training of telephone sales associates and written customer problem resolution communication on behalf of the Chairman.Also responsible for the training, monitoring, analysis and vendor billing reconciliation for third-party, out-sourced, external call center.

Complete responsibility for all aspects of operations at this $4M flagship location, including managing controllable and non-controllable expenses; recruiting, hiring and training all staff; visual presentation; inventory forecasting and reconciliation; customer relations and issue resolution.Nurtured and expanded customer base.Consistently exceeded Plan in store's comparable revenue, budget management, inventory reconciliation and visual presentation.Achieved store comp volume increases of 29.5%, 39.4% and 7.9% in 1993, 1994, and 1995, respectively. Consistently received company-wide awards and recognition during tenure as Store Manager, including "Image Awards" for "#2 Highest Volume in the Company" in 1996; "Highest ESP [extended warranty] Sales in the Company" in 1994; "Top Sales Increase - District 2 and In The Company," 1993; and "Top Sales Volume - District 2," 1993. Achieved 14 "Gold Awards" (recognition for meeting or exceeding quarterly sales plan).