Michael Hammett Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Collaborate with a broad range of stakeholders to effectively govern marketing technology platforms. Leverage an Agile methodology and mindset to support an integrated workflow and 'always on' approach. Support the development of new governance requirements to enable continuous monitoring of the capability. Enable the delivery of the Legal/Risk/Compliance process and model. Ensure compliance with laws, regulations, and Wells Fargo policies, standards, and business principles. Significant achievements include:* Implemented and facilitated new Legal/Risk/Compliance hub-and-spoke model that ensures collaborative stakeholder engagement while meeting aggressive program timelines* Contributed to the re-engineering of standard marketing process to significantly reduce end-to-end approval lead times* Created and documented end-to-end QA/QC process for the development and delivery capability within risk management requirements, guidelines, and expectations* Identified and resolved key challenges across multiple areas in order to consistently evolve the governance process to become more effective and efficient over time

San Francisco, Ca

Lead team of highly experienced operational risk consultants to design enterprise-wide third party program requirements to identify, assess, mitigate and manage the risks associated with Wells Fargo’s enterprise-wide population of third party service providers.

San Francisco

*Developed an Operational Risk Assessment tool to enable a standardized approach in the determination of risk on broadly varying technology topics to ensure consistent methodology for risk applicablility, ratings and conclusions*Created an Operational Risk Transition framework to implement IT consistency with technology integrations; drove development of recommendations and execution of detailed transition plans to achieve risk alignment with standardized technology support*Partnered with leadership to form an outcomes-based program designed to standardize end-to-end execution of server lifecycle management support for patching, configuration management, tools/automation/reporting, software deployment, and End of Life issues in order to mitigate risks and create efficiencies

*Established Network Business Contracts team in order to streamline identification of business requirements for contract/sourcing events and prioritize contract/sourcing events based on business need and financial impact*Partnered with the Lines of Business and Procurement in order to negotiate and implement innovative Master Services Agreements resulting in advantageous Service Level Agreements and flexible spend and commitment terms*Realized millons of dollars in cost savings and run rate reductions through contract rate compliance efforts, annual rate reviews, sourcing events, and inventory optimization programs*Expanded scope of legacy Wells Fargo Vendor Management Program to encompass legacy Wachovia vendors prior to program deadlines, resulting in early and significant risk mitigation and cost optimization opportunities*Developed structured vendor performance and stewardship methodology which standardized the view of vendor performance and issue management across spectrum of vendors*Fostered strategic relationships between key vendors and senior leadership within Wells Fargo, resulting in improved levels of service, performance and partnership

*Developed sales support strategy to resolve historical issues and foster proactive partnership with Fortune 50 financial services client, resulting in 100% achievement of high-growth revenue plan*Continuously improved end-to-end customer experience (pre-sales engineering through post-sales support), resulting in upward trend in customer-rated Vendor Scorecard grade

*Developed and executed Total Account Management (Holden) Strategic Plan to create sales dynamic which resulted in retention and growth of all Signature Client contracts

*Led account team resources globally to consistently exceed assigned revenue plan worldwide, resulting in being stack ranked as #4 Global Account Manager at MCI in 2001/2002