Michael H. Email & Phone Number

Global, Remote First, Us

In this role, I incorporate a unique combination of skills, including expertise in financial management, an understanding of IT and DevOps methodologies, and the ability to navigate compliance and security landscapes. I also utilized the necessary ability to lead cross-functional teams and drive strategic initiatives that align with the organization's financial and operational goals.* Strategic Planning and Financial Management* DevOps Leadership* Compliance, Risk, and Security Oversight* Cost Control and Optimization* Stakeholder Engagement and Reporting

Atlanta, Ga, Us

Promoted to oversee development and launch of security product and organizational compliance. Reported To: CEO, Direct/Indirect Reports: 3/10, Territory: North American Market, Annual Revenues: ~$7.9M engineering services ~$8.6M AWS & Azure infrastructureCreated governance and maintained compliance for multiple audits• Renewed and attained multiple certifications for SOC and AWS partnerships.• Virtual CISO for small-mid business clients in process and thought leadershipDesigned internal standards and processes for the next level of growth• Established processes around compliance requirements and IT needs through documentation and software integration. • Assist clients with governance -SOC, NIST, PCI-DSS, HIPPA

Atlanta, Ga, Us

A manager-of-managers, promoted to oversee Head of SRE, a Service Delivery Director, and 3 PM’s, each with 4 to 9-person teams. Reported To: CEO, Direct/Indirect Reports: 5/48, Territory: North American Market, Annual Revenues: ~$7.2M Engineering Services and ~$8.6M AWS & Azure Infrastructure▌AREAS OF IMPACT★ Unifying Team Cultures ★ Developed Proactive & Compliant Business Continuity & Disaster Recovery (BCDR) ★ Improved Service Delivery ★ Strengthened Engineering Accountability ★ Developed Operational Processes & Automating Metrics ★ Manage $12m revenue across multiple environment types and cloud providers ★ SOC 2▌KEY DELIVERABLES•Staffed Engineering ~150% in 9 months•Increased the sprint efficiency for each team member to 30% higher.•Improved service delivery timelines and decreased meeting volumes by 25%.•Remote Operations leadership of 50+.•Enhanced client reporting professionalism by identifying KPIs.•Increased Engineering and Service Delivery teams by 400%.•Cut over $500k in infrastructure costs▌DEMONSTRATED EXPERTISEAWS Premier Partner ■ Business Continuity & Disaster Recovery (BCDR) ■ Business Continuity ■ Business Process Documentation ■ Client Deliverability Standards ■ Cloud Deployment ■ Cloud Migration ■ Computer Networking ■ Continuous Deployment Frameworks ■ Continuous Integration ■ Customer Retention ■ Cybersecurity Incident Management ■ Data Security ■ Deployments ■ Disaster Recovery ■ Engineering Process Enhancement ■ High-Performance Team Development ■ Hybrid/Cloud Computing ■ KPI ■ Organizational Culture ■ IT Service Delivery ■ Workflow Creation

Atlanta, Ga, Us

Promoted to hire and train a high-performing 24/7 NOC team to respond to and resolve issues around incident response. Reported To: CEO, Direct Reports: 8 global SREs.▌AREAS OF IMPACT★ Developed Team Infrastructure ★ Grew Department Revenue ★ Increased Team Accountability▌KEY DELIVERABLES• STAKEHOLDER ENGAGEMENT▸ Developed agreed-upon SLAs and metrics with clients.▸ Improved average customer Net Promoter Score (NPS) from 8–9 to 9–10.▸ Brought SLAs from 92% to 99–100% in 2 months.▸ Built processes to pro-actively protect client service quality.•HIGH-PERFORMANCE TEAM DEVELOPMENT▸ Created a 24/7 incident response using offshore contractors and skilled SREs.▸ Removed roadblocks to work completion with monitored workload and delivery rates and technical expertise.▸ Corrected operational service gaps using audited and documented processes.▸ Tracked ticket volume KPI metrics and customer NPS.▸ Monitored performance on SLAs with regular reviews and follow-up metrics.▌DEMONSTRATED EXPERTISEAWS Premier Partner ■ Business Compliance ■ Business Continuity & Disaster Recovery (BCDR) ■ Business Process ■ Cloud Development ■ Cloud Migration ■ Computer Networking ■ Continuous Deployment Frameworks ■ Continuous Integration ■ Customer Retention ■ Cybersecurity Incident Management ■ Data Security ■ Deployments ■ DevOps Engineer ■ Enterprise Architecture Planning ■ Enterprise IT Infrastructure ■ High-Performance Team Development ■ Hybrid/Cloud Computing ■ Incident Management ■ Information Security ■ Infrastructure Engineering ■ Internet Application ■ IT Audit ■ ITIL ■ IT Infrastructure Management ■ IT Security Operations ■ IT Service Management ■ IT Strategy ■ Managed Services ■ Mentoring ■ Migrations ■ Network Administration ■ Network Security ■ P&L Management ■ Planning & Execution ■ Protocols ■ Service Level Agreements (SLAs) ■ Stakeholder Management ■ System Monitoring Solutions ■ Systems Administration ■ Team Management ■ Technical Architect ■ Vendor Management

Atlanta, Ga, Us

Recruited to Blue Sentry IT to create technical solutions for clients within a timeline. As DevOps Engineer, I architected, deployed, and supported clients with solutions built within AWS.▌AREAS OF IMPACT★ Developed Comprehensive Security Solution ★ Drove Operational Cost Savings▌KEY DELIVERABLES• Improved deployments from 5 hours to 15 minutes with NOC processes, documentation, and automation.• Load testing a Kubernetes cluster using Jmeter.• Proactive observability metrics and alerting for critical applications and components.• MySQL tuning for for ~20% improvement.▌DEMONSTRATED EXPERTISEAWS Premier Partner ■ Business Architect ■ Business Compliance ■ Business Continuity & Disaster Recovery (BCDR) ■ Business Process ■ Cloud Development ■ Cloud Migration ■ Computer Networking ■ Continuous Deployment Frameworks ■ Continuous Integration ■ Customer Retention ■ Cybersecurity Incident Management ■ Data Security ■ Deployments ■ DevOps Engineer ■ End-User Computing ■ Enterprise Architecture Planning ■ Enterprise IT Infrastructure ■ Executive Director ■ High-Performance Team Development ■ Hybrid/Cloud Computing ■ Incident Management ■ Information Security ■ Infrastructure Engineering ■ Internet Application ■ IT Audit ■ ITIL ■ IT Infrastructure Management ■ IT Security Operations ■ IT Service Management ■ IT Strategy ■ Managed Services ■ Mentoring ■ Migrations ■ Network Administration ■ Network Security ■ P&L Management ■ Planning & Execution ■ Protocols ■ Query Optimization ■ Service Level Agreements (SLAs) ■ Stakeholder Management ■ System Monitoring Solutions ■ Systems Administration ■ Team Management ■ Technical Architect ■ Vendor Management

Appointed as Cloud Engineer to create on-time technical solutions for the cloud-native services company, CorpInfo (now Onico).▌KEY DELIVERABLES•Architected, deployed, and supported clients with solutions built within AWS.•Coordinated the migration of ~300 servers to AWS from two data centers.▌DEMONSTRATED EXPERTISEAWS Premier Partner ■ Business Continuity & Disaster Recovery (BCDR) ■ Cloud Development ■ Cloud Migration ■ Computer Networking ■ Continuous Deployment Frameworks ■ Continuous Integration ■ Customer Retention ■ Cybersecurity Incident Management ■ Data Security ■ Deployments ■ DevOps Engineer ■ End-User Computing ■ Enterprise Architecture Planning ■ Enterprise IT Infrastructure ■ Executive Director ■ High-Performance Team Development ■ Hybrid/Cloud Computing ■ Incident Management ■ Information Security ■ Infrastructure Engineering ■ Internet Application ■ ITIL ■ IT Certifications ■ IT Security Operations ■ IT Service Management ■ Managed Services ■ Mentoring ■ Network Administration ■ Service Level Agreements (SLAs) ■ Stakeholder Management ■ System Monitoring Solutions ■ Systems Administration ■ Team Management ■ Technical Architect ■ Vendor Management

El Segundo, California, Us

Promoted to Implementation Manager at Reliam to project manage and support existing and incoming solutions using Agile methodologies.▌KEY DELIVERABLES•Architected, deployed, and helped clients with solutions built within AWS and on-premise.•Provided on-premise and AWS customer support across thousands of machines, VMs, and virtualization platforms.▌TECHNICAL ENVIRONMENTCitrix ⦁ VMware ⦁ Windows ⦁ Linux ⦁ NFS▌DEMONSTRATED EXPERTISEAWS Premier Partner ■ Computer Networking ■ Customer Retention ■ Cybersecurity Incident Management ■ DevOps Engineer ■ Infrastructure Engineering ■ IT Infrastructure Management ■ IT Security Operations ■ IT Strategy ■ Managed Services ■ Network Administration ■ Network Security ■ Protocols ■ System Monitoring Solutions ■ Systems Administration ■ Vendor Management

El Segundo, California, Us

Hired to provide Managed Services and maintain high server availability through clustering and load-balancing in a hybrid architecture with high-volume networks and websites.▌TECHNICAL ENVIRONMENTAWS Applications ⦁ Server & Database Backups ⦁ Network & Firewall Configuration ⦁ VPN Management ⦁ Load Balancers, Switches, Web Servers, SQL etc. ⦁ Router and Load Balancers Management▌DEMONSTRATED EXPERTISEAWS Premier Partner ■ Business Continuity & Disaster Recovery (BCDR) ■ Cloud Development ■ Computer Networking ■ Customer Retention ■ Cybersecurity Incident Management ■ Data Security ■ High-Performance Team Development ■ Hybrid/Cloud Computing ■ Incident Management ■ Information Security ■ Infrastructure Engineering ■ Internet Application ■ IT Audit ■ ITIL ■ IT Infrastructure Management ■ IT Security Operations ■ IT Service Management ■ IT Strategy ■ Managed Services ■ Network Administration ■ Network Security ■ Protocol Development ■ System Monitoring Solutions ■ Systems Administration ■ Team Management ■ Technical Architect ■ Vendor Management ■ Web Server Management

Hired to support Sudjam’s development teams and customers. Managed a 3.5K sq ft data center with ~300 machines in a predominantly Windows environment.▌KEY DELIVERABLES• Cut support response times from days to hours with new ticketing system.• Brought 75% of past due accounts current.▌TECHNICAL ENVIRONMENTDatacenter Technologies ⦁ VMware ⦁ Windows ⦁ Linux ⦁ NFS ⦁ Puppet ⦁ Kickstart▌DEMONSTRATED EXPERTISEIT Team Leadership ■ Customer Retention ■ Data Center Operations ■ End-User Computing ■ Incident Management ■ Information Security ■ Infrastructure Engineering ■ Internet Application ■ IT Infrastructure Management ■ IT Service Management ■ Network Administration ■ Network Security ■ Protocols ■ Query Optimization ■ Stakeholder Management ■ System Monitoring Solutions ■ Systems Administration ■ Team Management ■ Technical Architect ■ Vendor Management

Los Angeles, Us

▌KEY DELIVERABLES•Provided key staff and procedural improvement recommendations to management.•Provided customer server support and troubleshooting.▌TECHNICAL ENVIRONMENTLinux ⦁ WindowsApplications: Apache ⦁ PHP⦁ MySQL ⦁ Sendmail ⦁ Exim ⦁ cPanel/WebHost Manager ⦁ Webmin ⦁ Virtuozzo/OpenVZ ⦁ Firewalls▌DEMONSTRATED EXPERTISEFirewalls ■ IT Infrastructure Development ■ IT Security ■ Processes & Procedure Development ■ Systems Administration ■ Servers ■ Staff Development ■ Troubleshooting ■ Website Application Support ■ Web Hosting

Los Angeles, California, Us

In this cross-functional leadership role, grew and developed Media Temple’s technical and customer service teams while overseeing staff on/offboarding, scheduling, and training.▌KEY DELIVERABLES•Increased the support team from two to 20 to field over 300+ daily calls.•Helped develop and manage an incident management team of 14 rotating staff, plus a three-person legal team.▌DEMONSTRATED EXPERTISECall Center Operations ■ Cross-Functional Leadership ■ Customer Service ■ Incident Management ■ Network Administration ■ Network Operation Center (NOC) ■ Technical Service Delivery ■ Onboarding ■ Scheduling ■ Staff Training & Development ■ 24/7 Operations ■ Web Operations ■ IT Management

Leveraged strengths in Network and System Administration to build and maintain on-premise servers to meet customer’s growing computer hardware demands.▌KEY DELIVERABLES•Increased company’s revenue by approximately 500% within 18 months.•Saved customers thousands of dollars on their annual IT spend.▌TECHNICAL ENVIRONMENT:IT Platforms: Windows ⦁ RedHat ⦁ Cisco▌DEMONSTRATED EXPERTISE■ Computer Networking ■ IT Infrastructure Engineering ■ IT Infrastructure Management ■ Network Administration ■ Network Security ■ Systems Administration ■ Vendor Management