Michael H. Email & Phone Number

Global, Remote First, US

In this role, I incorporate a unique combination of skills, including expertise in financial management, an understanding of IT and DevOps methodologies, and the ability to navigate compliance and security landscapes. I also utilized the necessary ability to lead cross-functional teams and drive strategic initiatives that align with the organization's.

Atlanta, GA, US

• Promoted to oversee development and launch of security product and organizational compliance. Reported To: CEO, Direct/Indirect Reports: 3/10, Territory: North American Market, Annual Revenues: ~$7.9M engineering.
• Renewed and attained multiple certifications for SOC and AWS partnerships.
• Virtual CISO for small-mid business clients in process and thought leadershipDesigned internal standards and processes for the next level of growth
• Established processes around compliance requirements and IT needs through documentation and software integration.
• Assist clients with governance -SOC, NIST, PCI-DSS, HIPPA

Atlanta, GA, US

• A manager-of-managers, promoted to oversee Head of SRE, a Service Delivery Director, and 3 PM’s, each with 4 to 9-person teams. Reported To: CEO, Direct/Indirect Reports: 5/48, Territory: North American Market, Annual.
• Staffed Engineering ~150% in 9 months
• Increased the sprint efficiency for each team member to 30% higher.
• Improved service delivery timelines and decreased meeting volumes by 25%.
• Remote Operations leadership of 50+.
• Enhanced client reporting professionalism by identifying KPIs.

Atlanta, GA, US

• Promoted to hire and train a high-performing 24/7 NOC team to respond to and resolve issues around incident response. Reported To: CEO, Direct Reports: 8 global SREs.▌AREAS OF IMPACT★ Developed Team Infrastructure ★.
• STAKEHOLDER ENGAGEMENT▸ Developed agreed-upon SLAs and metrics with clients.▸ Improved average customer Net Promoter Score (NPS) from 8–9 to 9–10.▸ Brought SLAs from 92% to 99–100% in 2 months.▸ Built processes to.
• HIGH-PERFORMANCE TEAM DEVELOPMENT▸ Created a 24/7 incident response using offshore contractors and skilled SREs.▸ Removed roadblocks to work completion with monitored workload and delivery rates and technical.

Atlanta, GA, US

• Recruited to Blue Sentry IT to create technical solutions for clients within a timeline. As DevOps Engineer, I architected, deployed, and supported clients with solutions built within AWS.▌AREAS OF IMPACT★ Developed.
• Improved deployments from 5 hours to 15 minutes with NOC processes, documentation, and automation.
• Load testing a Kubernetes cluster using Jmeter.
• Proactive observability metrics and alerting for critical applications and components.
• MySQL tuning for for ~20% improvement.▌DEMONSTRATED EXPERTISEAWS Premier Partner ■ Business Architect ■ Business Compliance ■ Business Continuity & Disaster Recovery (BCDR) ■ Business Process ■ Cloud Development ■.

• Appointed as Cloud Engineer to create on-time technical solutions for the cloud-native services company, CorpInfo (now Onico).▌KEY DELIVERABLES
• Architected, deployed, and supported clients with solutions built within AWS.
• Coordinated the migration of ~300 servers to AWS from two data centers.▌DEMONSTRATED EXPERTISEAWS Premier Partner ■ Business Continuity & Disaster Recovery (BCDR) ■ Cloud Development ■ Cloud Migration ■ Computer.

El Segundo, California, US

• Promoted to Implementation Manager at Reliam to project manage and support existing and incoming solutions using Agile methodologies.▌KEY DELIVERABLES
• Architected, deployed, and helped clients with solutions built within AWS and on-premise.
• Provided on-premise and AWS customer support across thousands of machines, VMs, and virtualization platforms.▌TECHNICAL ENVIRONMENTCitrix ⦁ VMware ⦁ Windows ⦁ Linux ⦁ NFS▌DEMONSTRATED EXPERTISEAWS Premier Partner ■.

El Segundo, California, US

Hired to provide Managed Services and maintain high server availability through clustering and load-balancing in a hybrid architecture with high-volume networks and websites.▌TECHNICAL ENVIRONMENTAWS Applications ⦁ Server & Database Backups ⦁ Network & Firewall Configuration ⦁ VPN Management ⦁ Load Balancers, Switches, Web Servers, SQL etc. ⦁ Router and.

• Hired to support Sudjam’s development teams and customers. Managed a 3.5K sq ft data center with ~300 machines in a predominantly Windows environment.▌KEY DELIVERABLES
• Cut support response times from days to hours with new ticketing system.
• Brought 75% of past due accounts current.▌TECHNICAL ENVIRONMENTDatacenter Technologies ⦁ VMware ⦁ Windows ⦁ Linux ⦁ NFS ⦁ Puppet ⦁ Kickstart▌DEMONSTRATED EXPERTISEIT Team Leadership ■ Customer Retention ■ Data Center.

Los Angeles, US

• ▌KEY DELIVERABLES
• Provided key staff and procedural improvement recommendations to management.
• Provided customer server support and troubleshooting.▌TECHNICAL ENVIRONMENTLinux ⦁ WindowsApplications: Apache ⦁ PHP⦁ MySQL ⦁ Sendmail ⦁ Exim ⦁ cPanel/WebHost Manager ⦁ Webmin ⦁ Virtuozzo/OpenVZ ⦁.

Los Angeles, California, US

• In this cross-functional leadership role, grew and developed Media Temple’s technical and customer service teams while overseeing staff on/offboarding, scheduling, and training.▌KEY DELIVERABLES
• Increased the support team from two to 20 to field over 300+ daily calls.
• Helped develop and manage an incident management team of 14 rotating staff, plus a three-person legal team.▌DEMONSTRATED EXPERTISECall Center Operations ■ Cross-Functional Leadership ■ Customer Service ■ Incident.

• Leveraged strengths in Network and System Administration to build and maintain on-premise servers to meet customer’s growing computer hardware demands.▌KEY DELIVERABLES
• Increased company’s revenue by approximately 500% within 18 months.
• Saved customers thousands of dollars on their annual IT spend.▌TECHNICAL ENVIRONMENT:IT Platforms: Windows ⦁ RedHat ⦁ Cisco▌DEMONSTRATED EXPERTISE■ Computer Networking ■ IT Infrastructure Engineering ■ IT.