Anti-Human Trafficking legal team intern

• Maintained positive customer relationships by anticipating, investigating, and resolving business,distribution, and operational challenges• Developed and executed an independent plan to ensure customer satisfaction; serviced customerneeds through a strong knowledge of their business• Successfully managed a national health system account via a consultative sales strategy• Engaged collaboratively with internal subject matter experts to increase knowledge pertaining toour applicable solutions and services available to benefit the customer

• Drove market share for generic products through strong customer account management andidentified growth opportunities to provide value and increase account retention• Tailored solutions and sales messages to meet the customer’s needs and continually followed-up tocapture additional business and opportunity• Updated existing customers on any new programs, promotional activity, promoted different currentissues or unresolved problems as they related to sales• Collaborated with field sales force and sales management to develop and ensure a comprehensiveapproach and solution to meet customer needs and exceed customer expectations• Supported and executed individual programs to drive generic sales • Provided feedback, industry knowledge and specific recommendations to generics team onprograms, policies, products and prices• Documented all customer activity in CRM to ensure visibility to field sales counterparts

• Led bilingual recruitment staff to enroll 600+ children per year in 30 Pennsylvania counties• Analyzed trends and assigned recruitment territories; reviewed agricultural industry developments; evaluated recruitment trends• Spearheaded development of partnerships with school districts, community agencies, migrant employers, agricultural industries to identify eligible populations• Built trusted client and community partner relationships• Trained staff on changing regulations, client relationship management, best practices in identifying and enrolling eligible students• Trained LIU personnel on recognizing and reporting suspected child abuse• Trained Out-of-School Youth instructors in implementing GOSOSY curriculum• Enforced policies and procedures of the U.S./PA Departments of Education regarding migratory child eligibility• Provided data systems support to ensure accurate and timely student enrollment

• Designed teaching strategy to convey language and culture to 200+ students in the English department• Instructed weekly classes targeting students’ listening and writing abilities• Contributed lectures on US culture in two university conferences • Planned and implemented clubs, presentations, activities and events throughout the academic year • Promoted U.S. culture and English in public school lectures • Represented the U.S. State Department and the people of the United States in a professional and dignified manner

English/Spanish Interpretation for school-related functions at public schools throughout Adams County.

• Assistant staffer highly involved in the development and functioning of educational programming for youth in the Migrant Education Program and 21st Century Program through the LIU #12.• Supervised and tutored in after-school tutoring programs in Gettysburg High School and Gettysburg College• Enrolled families in Migrant Education and 21st Century programs for supplementary education opportunities• Assisted in the preparation and application of the LIU #12’s Summer School of Excellence program, including supplies ordering, advertising, scheduling, set-up, and management of 5-week program serving over 200 youth• Performed in-home visitations, lessons, and distribution of LIU program materials to participant families• Advocated for the migrant farmworker community in Adams County, Pennsylvania• Interpreted and translated Spanish/English for parent-teacher conferences and school district events

• Supported the Student Orientation Coordinator in all aspects of five-day Orientation for 600 first-year students• Fielded student and parent inquiries regarding orientation and First-Year Experience• Assisted in the implementation and facilitation of first-year programming events throughout the fall semester, including workshops on time and stress management • Recorded data input for tracking of first-year students’ program participation• Engaged in regular review of First-Year Experience program with Office of Resident Life staff for assessment and improvement purposes for future programming

I managed film screenings for classes. I also prepared class materials, including online worksheets through the Content Management System Software (CMS), and digitized audio language acquisition materials.