Michael Hansborough Email & Phone Number

Carson, Ca

✓ Manage damaged vehicle inventory for up to 2,400 vehicles and assess vehicles for cosmetic damage and/or safety related damage.✓ Create claims for damaged vehicles based on the severity of damage and cost for repair.✓ Research prior claims to confirm repair quality and/or issues where a vendor needs to readdress a repair. ✓ Order safety items and/or parts for vehicles to certify vehicles are ready to be sold.✓ Coordinate mandatory manufacture recall fixes activated for any rental/sold vehicles.✓ Liaison between the Remarketing Hub, various levels of management, Vendors, Dealerships, Internal Service Centers and the Vehicle Repair Review Team to ensure vehicles are repaired correctly and logged accurately and in a timely manner.✓ Organize vehicle delivery movements with the driving team to various locations within Southern California and Out-of-State. ✓ Train and develop staff based on best practices and the implementation of new procedures.✓ Manage relationship with outside vendors to confirm repair cycle time is low and vehicles are repaired in an efficient manner. Notable Accomplishments✓ Promoted to Vehicle Repair Coordinator in June of 2016 of one of the largest remarketing hubs in the company.✓ Developed and designed the first training manual for the Vehicle Repair Coordinator position at the Carson Remarketing Hub.

Westwood/Century City, Ca

✓ Manage corporate, hotel, body shop, dealership and insurance accounts ensuring timely delivery of service along with exceptional customer service. ✓ Develop marketing plans to secure new accounts to increase monthly account revenue.✓ Create daily action plans to ensure that all orders are filled and each customer leaves completely satisfied.✓ Field and conduct daily calls to reduce delinquent payments, update clients on repair deadlines and assist clients with the reservation process. ✓ Assist clients with vehicle selection, protection options and vehicle purchasing.✓ Train and develop new staff on account relations, customer service, software training, daily operations and sales.Notable Accomplishments✓ Since April my branch has consistently carried a 90% Service Quality Index ranking, scoring a 100% perfect score in August 2015.✓ Selected to operate the branch’s largest account at Beverly Hills Porsche September 2015 through October 2015.

West Los Angeles, Ca

✓ Actively pursue enrollment of new members through promotions and referrals. ✓ Strategize and develop marketing plans to acquire new memberships.✓ Administer daily club tours and membership presentations to potential members and guests. ✓ Utilize computer programs to track appointments and sales.✓ Assist with sales trainings and peer development.

Santa Fe Springs, Ca

✓ Drive product sales with in-store sampling, promotional events and giveaways.✓ Monitor product sales throughout the course of promotional events. ✓ Ensure staff are engaging with customers and promoting the brands correctly and effectively.✓ Design and assemble promotional event displays in a variety of venues.✓ Collaborate with store management to maximize product visibility and customer interaction during events.✓Follow up with consumers and provide incentives for purchases.

Santa Monica, Ca

✓ Managed daily operations and customer events while providing exceptional customer service and promoting a fun filled experience to the public. ✓ Encouraged food & beverage upselling and promoted special event potential with patrons.✓ Tracked payroll, revenue, profit and loss, project progress, employee performance and inventory for the venue.✓ Conducted daily financial affairs including: audits, cash handling and deposits.✓ Assisted in scheduling facility upgrades and maintenance during an on-going remodeling process.✓ Interviewed, hired employees and ensured that staff followed the operation standards of the company.✓ Oversaw product ordering based on inventory management and demand.✓ Supervised monthly safety walks of the facility to confirm the venue was safe for operation.✓ Ensured product quality and confirmed that food and beverage were created to standard.

Beltsville Community Center, Beltsville, Md

✓ Organized programs and revenue producing activities such as classes, tours, tournaments, special events.✓ Developed effective marketing plans and techniques for special events, center activities, and classes. ✓ Followed up on membership leads and room rental inquiries and facility bookings. ✓ Designed flyers and bulletin boards to promote classes and special events.✓ Conducted daily financial affairs including: audits, handling cash, deposits, and completing bank logs. ✓ Tracked payroll, revenue and expenses, profit and loss for the year as it pertained to the allocated budget. ✓ Supervised contract initiations, renewals, amendments and payments. ✓ Maintained, updated and scheduled preventative maintenance for a high volume fitness facility. ✓ Maintained intermittent staff contract renewals and fingerprint staff when needed. ✓ Recruited, trained, and evaluated staff and held them to high customer service standards.Notable Accomplishments✓ Planned and implemented annual special events with attendance ranging from 75 participants to 5000 participants.◊ Attendance from 2010-2013 at the Beltsville Community Day rose over 150% under my supervision.◊ Participation at the Annual Beltsville Community Health Fair rose over 200% from 2012 to 2013.◊ Audience turnout at the Beltsville Jazz Under the Stars Summer Jazz Concert series grew over 150% from 2012-2013.

Wells Linson Complex, College Park, Md

Progressed through a series of promotions, culminating into a year round management position.✓ Managed and evaluated employees.✓ Supervised, maintained and created work schedules for Managers & Guards.✓ Handled and managed daily financial affairs: daily admissions, deposits, SMARTlink reports & audits.✓ Trained and supervised lifeguards, rink guards, counselors and cashiers.✓ Audited staff on CPR & First Aid procedures.✓ Monitored, inspected and maintained machinery for the aquatics facility and ice rink.✓ Supervised daily clean-up duties.✓ Handled proper building openings and closings according to protocol.✓ Supervised marketing and recruitment for the facility.✓ Handled registrations, admissions, account creations & facility bookings.✓ Proofread approved fliers and brochures.

Laurel, Md

Advanced through a series of promotions which ultimately placed me as the Store Manager of one of the top 10 stores on the East Coast in terms of sales.✓ Supervised a staff of 8 employees.✓ Trained staff on store duties and customer service.✓ Handled customer complaints and quality control.✓ Advised and interacted with patrons about product selection.✓ Assisted with product design and creation of arrangements.✓ Fulfilled daily supply orders based on inventory demands and monitored deliveries for quality and accuracy.✓ Conducted weekly and monthly inventory for the store.✓ Delivered orders to product recipients where needed.✓ Handled daily income and nightly deposits.