Michael H. Email & Phone Number

Gaithersburg, Maryland, United States

Manage a portfolio of enterprise-wide IT projects, many spanning multiple years. Skilled in overseeing complex, long-term initiatives, coordinating resources across departments, managing vendor relationships, and engaging stakeholders to ensure projects are delivered on time and within budget, driving business transformation.

Worked as a Project Manager in the Project Management Office. Successfully managed multiple projects simultaneously, ranging from IT installations for new facilities to software and hardware upgrades. Focus on transforming healthcare through technology, ensuring each project contributes to improving patient care and operational efficiency. Experience in coordinating diverse teams and resources, and ensuring that every initiative is completed on time, on budget, and in alignment with strategic goals.

Washington D.C. Metro Area

Leads and provides expert technical leadership to highly visible, sensitive and multi-faceted IT projects. Develop project plans which identify key issues, problems, approaches, performance metrics and resources required. Negotiates time commitments and resource allocation. Responsible for schedule, risk, billing, issue and change management aspects of the field installation.Trained all other Project Managers on best practices for Microsoft Project, SharePoint and KPI reporting. Performed regular training sessions to ensure that the entire team followed the same process.

Bethesda, Maryland

Planning for a building’s technology systems is as important as planning its structural, electrical, and mechanical components. Hospitals and medical centers seek a technological advantage for patient care, commercial building owners can sell the benefits of a state-of-the-art office to potential tenants, and military clients require an infrastructure that helps fulfill their mission.S2N Technology Group understands the intricacies of integrating information technologies with construction.

Washington D.C. Metro Area

Providing technology to meet the clients needs by effectively translating business requirements, managing project schedule, scope, and cost. Experienced in leading stakeholders and technical teams from project initiation through completion. Responsible for management of IT Deployment team. Team provides Tier II support and acts as project resources across the country for IT Deployment projects.

Inova Medical Group

Streamlined IT processes for Inova Medical Group, reducing costs. IT deliverables now take days to complete instead of weeks. Simplified IT budgeting planning and tracked estimated vs. actual cost. Result was more accurate budget planning and forecasting of costs. Managed integration of multiple systems with EPIC via interfaces. Reduced data entry errors and improved user satisfaction.

Manages medium to large complex IT Projects. Responsible for all aspects of project management and for keeping projects on time, within budget, and within scope. Mentors project team members. Analyzes business requirements for new system requests, system upgrades, and system replacements to ensure compatibility with IT standards and successful implementation. Determines if the requested functionality exists within an existing IT System or if a new system is required to meet the business needs. Manages system selection process, as needed. Serves as the IT liaison for processing requests for new systems, procurements, moves, facility openings and other business unit IT initiatives.

Assists customers in resolution of issues to facilitate departmental operations. Develop detailed project plans and timelines to facilitate implementation timeframes. Evaluate new technology to enhance and maintain Information Services standards. Communicate with customers to manage expectations. Develop documentation to provide detailed progress and history to expand Inova's knowledge base.

Assists customers in resolution of issues to facilitate operations. Serve as a customer advocate to provide efficient and effective Information Services solutions. Assist customers in the specification of technology purchases to optimize standard Information Services devices. Develops in depth knowledge of departments/business units represented to facilitate operations. Documents progress to generate good historical data and expand Inova's knowledge base.

Manages the technical support of Information Services desktop hardware and software in order to maintain continued business computing operations. Provides proper installation, integration, and initial operation of the clinical and ancillary Information Services desktop environment to support the business unit goals for computing operations. Manages the Information Services technical modifications, configuration standards, and related documentation to support continued business computing operations. Provides thorough analysis, timely resolution, and follow-up to problem issues, assigned tasks, and requests for project related technical specifications to support continued business computing operations.

Provide first level support of Information Services problems to diagnose interruption of system availability. Triage problems to isolate root cause to facilitate system restoration. Escalate to second and third level support in accordance with Service Level Agreements for notification of assistance required to restore full system functionality. Thoroughly document each call in the Call Management system accurately and effectively to ensure seamless communication between departments. Follow departmental policies to provide quality customer service.

Responsible for overseeing the shipments of thousands of medical images between ten different medical clinics. Performed weekly tracking report uploads onto the study website. Routine data entry of research findings into the study database.

B.S., Kinesiology

Participated in numerous research studies while on campus.

A.A.S, Network Engineering