• Provide training, mentorship, and career management for a team of Business Analysts and Scrum Masters located locally, remotely throughout the United States, United Kingdom, and Nigeria• Improve collaboration between users and technical teams through integration and alignment of people, processes, and technology through continual review and suggestions for improvement• Obtain a deep understanding of relevant business area(s), recommend solutions, and documents business processes and high requirements leveraging the standards defined with the BACoE• Serve as a pivotal link in ensuring the successful specification of requirements to deliver effective business solutions and business process transformations• Promote and mature the agile delivery methodology for “Run” demand type projects with the organization • Improve requirements quality through the formalization of the expected quality, format, and presentation of artifacts• Drive collaboration, provide education, and drive business analysis as well as Agile and SAFe delivery maturity• BA task assignment, work management, and project collaboration using Smartsheet, Resource Manager, Azure DevOps, and JIRA

• IT liaison to 13 Underwriting, Claims and Operations departments coordinating development work needed for delivering product enhancements and remediations for multiple online and on-prem applications • Managed Senior Business Analysts and Junior Business Analysts through mentorship and development• Partnered with AVP Portfolio Manager to ensure IT initiatives are delivered successfully through continual evaluation of capacity vs demand assessments• Principal member of several high priority Underwriting, Operations and Claims Executive project teams• Produced requirement documentation including wireframe prototype and use cases for full life cycle rate, quote, bind and policy issuance system for multiple commercial lines of insurance including General Liability, Property, Inland Marine, Excess Casualty, Miscellaneous Professional Liability and Environmental using Axure RP and JIRA

• Managed the hiring, coaching and professional development for 6 Business Analysts/Scrum Masters/Project Managers• Led enterprise-wide projects for various underwriting and operations business units• Collaborated as Project Manager/BA for internal team with vendor’s Project Manager to deliver online rater for new Cannabis Division; authoring all requirement documentation needed for development via JIRA user stories• Provided agile principles training for new hires and new product owners• Conducted “Round Table” discussions with my teammates where we discussed various suggested topics, met with various business managers, and collectively viewed job enrichment videos targeting BA or Scrum Master skills• Represented company at industry automation conferences (WSIA) and external agent site visits as SME• Prepared user stories for Duckcreek configuration of Small Business policy administration system• Worked closely with AVP in compiling monthly IT project status reports for presentation at company’s IT Steering Committee

• Led team of Senior IT Business Analysts, Project Managers and Scrum Masters• Continued to serve as Scrum Master and Business Analyst for one of our largest business units• Created user stories in Azure DevOps, lead daily scrum, performed capacity sprint planning with the team, conducted user story estimation ceremonies, and grooming sessions with the product owner• Documented multiple product enhancements to online rater and its accompanying API or rating web service• Coached teammates, and fellow scrum masters through sprint impediments• Served as administrator for LexisNexis OFAC application for Compliance, Legal and Finance Departments• Worked closely with Actuary to implement Predictive Analytics API that revolutionized how company manipulates rating• Created user stories for our Location API that expanded the use of demographic data to evaluate risk (i.e., Crime Scores, Wildfire Scores)

• Successfully led as Scrum Master and Business Analyst for IT team that included a product owner, developers, and testers• Created user stories, agile ceremony facilitation and coordination, managed business analysts and resolved application process impediments for our business customers• Performed quality assurance for API enhancements by running scripts using XML and JSON request files • Collaborated to define and document business requirements via use cases for application enhancements with decision makers, stakeholders, and end users• Designed new systems enhancements and online applications that improved outdated business processes and information process flows (i.e., an online Loss Runs subscription service for external agents)• Served as Project Manager and BA for successful document management system automation project (ImageRight) for Claims, Underwriting, Operations, and Human Resources departments• Responsible for authoring and disseminating company’s rating API documentation updates and announcements to outside vendors and external agents with comparative rating systems• Prepared schema documentation for rating enhancements made to company rating API while serving as company’s rating API SME to external vendors and agents• Attended the ACORD review and voting sessions as company representative when new schema elements were being introduced

• Designed, implemented, and maintained an online commercial inspections submission website for thriving Inspections Company

• Responsible for forms library creation and policy issuance for various customers in the Property & Casualty, Life and Surplus Lines Insurance industry• SME in Documaker/Oracle Development Studio tool used for policy forms creation and DAL scripting• Company is an Oracle Gold Partner and an authority in Oracle Documaker• The company staff included former executives and architects of Docucorp, Inc. • Provided various policy issuance services solutions

• Spearheaded all technology driven initiatives for US Legal and Compliance Department• Managed the preparation of ISO and state statistical data call reports for admitted and non-admitted companies• Built database to track the scheduled data call reporting for the company• Performed as Project Manager for company's centralization of cancellations and non-renewals process. • Implemented the Cancelation and Non-renewal Oden utility trained our Underwriting staff throughout the country in its use• Built and maintained the Compliance Department SharePoint site that provided important information for Underwriting and Claims staff• Successfully delivered an integrated policy issuance application for Lloyd’s of London Syndicate operation• Responsible for maintaining Agency Licensing records for the company including the issuance of contracts, the obtainment of required documentation and the registration of agents in their designated state(s)• Responsible as System Administrator for all software and web-based tools used to support Underwriting and Compliance (i.e. SERFF, NISS, IDP, SIRCON, DNBi, ISO, ReferenceConnect, OdenPT)

• Partnered extensively with Product Development and Compliance Executive to deliver forms libraries for admitted and non-admitted business units via Oracle Internet Policy Processing System including Inland Marine, Property Brokerage, Commercial Binding Authority, Professional Liability, Ocean Marine and Brokerage Casualty• Managed internal and offshore policy issuance forms and integration development team• Managed Company Data Dictionary essential for maintaining integration of rating data to binder and policy issuance documents via XPATH• Built forms library database housing content for 5 brokerage business units including 2,700 ISO and AAIS forms• Successfully implemented a web portal for internal underwriters and external agents providing online access to policy issuance forms and endorsements, applications, and industry publications for the entire company

• Member of Company’s Project Management Office• Successfully managed the design, implementation, and delivery of commercial binding business unit’s web-based Online Agency Manual via iEngineering’s ALIS System• Successfully managed, designed, and implemented Company’s first integrated online policy issuance system for 5 brokerage business units in 5 locations using a 3rd party application and Company’s rating system• Company’s project team member with vendor OneShield; responsible for implementing its Policy Transaction Processor System Project Team for our Operations Division

• Successfully built, implemented, and distributed policy issuance system files for the Commercial Binding Authority Division and their authorized agents (43 agencies, 83 locations) using the Policy Publishing System from Oracle

• Implemented and maintained a web-based policy issuance application (iPPS from Oracle) for Commercial Binding Authority agents including General Liability, Commercial Property and Package policies• Received award for connecting policy issuance application to central database that housed class code data thereby ensuring the population of policy forms with valid data

• Responsible for responding to consumer inquiries through company’s help phone line and written inquiries including product information and adverse reaction solutions

• Successfully developed and facilitated a computer training program for 112 employees (social workers and management staff)• Conducted classes for staff 3-4 days a week

• Provided staff support for any customer escalations• Responsible for day-to-day management of customer service staff (25 staff members)• Successfully implemented operation efficiencies that resulted in a 30% improvement in customer resolution processing times

• Managed 23 technicians and 2 technical leads handling remittance processing functions including check encoding, quality assurance and problem resolution

• Maintained departmental financial reports for five IT divisions• Project lead for initiative removing $30,000 in reporting inefficiencies

• Supervised 8 technicians and 1 technical advisor responsible for servicing 23,000 Eastern Region employees’ Prudential Investment Plan and 401k accounts• Responsible for day-to-day operations including training, performance evaluations, quality control and problem resolution

• Supervised 6 technicians and 1 technical advisor responsible for daily account reconciliation, payments, and deposits in Claims Settlement Certificate Division• Responsible for day-to-day operations including training, performance evaluations, quality control and problem resolution

• Supervised 8 technicians responsible for processing claim payments and other maintenance transactions. • Responsible for training, performing quality reviews and monitoring production