Michael H. Email & Phone Number

South Charleston, Wv, Us

Current lead for Enterprise Applications Support Team responsible for monitoring, reporting, and support applications. Primary SME for Microfocus Application Performance Management (BAC/BSM/APM) focused around the End-User Management areas such as Business Process Monitoring (BPM), Real User Monitoring (RUM), and Diagnostics. Primary support for system monitoring in the environment covering uptime, cpu, memory, and filesystem monitoring and alerting. As well as trend analysis and investigation.Support for multiple other applications in use for the environment, including Jira, Confluence, Rundeck and custom applications. Migrated existing internal applications to a containerized architecture for easier administration, support, and a reduced infrastructure footprint.

Charleston, Wv

Managed existing Windows Server 2003 environment including MS SQL,Exchange, IIS, Storage Arrays and backups.Design, implement and migrate existing infrastructure environment to Windows Server 2008 R2, Dell PowerEdge servers, EqualLogic iSCSI SANs and PowerVault DL backup appliance to provide increased efficiency, function and reliability.Design and implement a Microsoft Hyper-V infrastructure to add efficiency,availability and significantly reduce IT hardware costs.Maintain backups utilizing Symantec Backup Exec 12.5/2010. Design and migratecurrent tape library to diskless solution.Implement and Manage MS System Center Configuration Manager and Operations Manager Develop and maintain group policies for the environment to enhance user experience and software management and lower administrative overhead. Design, implement and maintain Agency Intranet with SharePoint 2010. Develop and test Microsoft Dynamics CRM 4.0 as a platform for an application workplace and user interface. Develop, from the ground, an Agency inventory application in C# .Net to assist with the tracking of assets and supplies.

Frontline support technician for all technology at the Capitol Complex in a Windows environment Imaging of new computers utilizing Ghost and other deployment methods Configuring and troubleshooting Microsoft Outlook in an Exchange environment Providing support to state agencies to resolve users concerns with specific applications including but not limited to: Windows 2000/XP, Microsoft Office 2007/2003/XP, and VPNProviding support for network connectivity, Active Directory, and server issues

Master Of Science - Ms, Technology Management

B.B.A, Management Information Systems