Michael Harshman Email & Phone Number

Wisconsin, United States

• Working for the state of Wisconsin Department of Health Services in the Office of Electronic Health Records.
• Project Lead on multi-facility effort for system utilization and adoption.
• implemented Agile methodology within multiple projects
• Worked directly with facilities in setting up their workflows and EHR training curriculum for their PCT and PCS disciplines
• Developed training requirements and strategy, then designed and developed the training curriculum for the Electronic Health Record system for RCT, RCS, PCT and PCS disciplines to ensure end-user needs are being met.
• Assumed a peimary role in building and continuous improvements for the Train environments of the EHR system.

Wisconsin, United States

• Working as a contractor for the state of Wisconsin Department of Health Services in the Office of Electronic Health Records.
• Worked directly with facilities in setting up their workflows and EHR training curriculum for their PCT and PCS disciplines
• Developed training requirements and strategy, then designed and developed the training curriculum for the Electronic Health Record system for RCT, RCS, PCT and PCS disciplines to ensure end-user needs are being met.
• Participated in building the Train environment of the EHR system.
• Collaborated with the Analyst team members to start learning EHR system configuration/Build processes in CERT and in PROD.
• Conducted EHR New Employee Orientation training for RCT, RCS, PCT, PCS, and Nursing staff members.

Greater Chicago Area

• Served as primary SDLC role on very complex projects that spanned across many development teams and business teams reducing company costs by over $500,000 annually
• Oversaw focus groups and one-on-one sessions for requirements gathering for over
• Participated heavily in design reviews across multi-functional groups for thin client and cloud applications
• Effectively trained over 500 employees in multiple modules of ERP systems via large classroom settings, one-on-one training, documentation, videos, and other online and collaborative tools resulting in an increased.
• Standardized business processes and practices across multiple platforms and company divisions
• Evaluated multiple legacy systems and 3rd party systems for compliance and risk assessment

Mendota, IL

• Technical resource and trainer to assist with software issues at the production facility
• Successfully regained the confidence in the company for multiple at-risk customers
• Trained and assisted team members on the Order Entry system and MS Office programs
• Managed all aspects of production from initial customer contact to delivered product
• Assumed a lead role in developing, implementing, and training a Customer Service Workload system that is still in use today in multiple facilities
• Developed training materials and classes for staff to increase productivity and for customers through RRD Print University sessions

Peoria, Illinois Area

• Managed production on 4 & 5-color process catalogs, FSIs, direct mail and advertising for 15 million copies annually which was 33% of company business
• Oversaw quality and press checks at major printers to ensure quality standards were met
• Secured vendor relations with printing companies, separation houses, and letter shops assuring cost-effective and timely production of materials; vendor negotiations with sales and customer service staff
• Facilitated training sessions for individuals and groups to facilitate knowledge and personal growth
• Worked closely with multiple stakeholders and departments from sales and marketing, to design and production and fulfillment

Mt. Morris, IL

• Effectively managed multiple major customer accounts totaling over 65 million printed copies monthly
• As a superuser, trained staff on the utilization of systems such as Toolbox (Prograph), AS400, productive Internet usage, and software packages such as Word, Excel, and Lotus Notes
• Collected, analyzed, and reported manufacturing data and equipment information to divisional management

Mt. Morris, IL

• Presswork ranging from setting up the press to stacking the printed signatures; Performed all basic press functions
• Supplied presses with the material needed for manufacturing as well as the distribution of the final printed product