Michael Hartley Email & Phone Number

Responsible for ensuring that the Samsung Experience estate across the UK is operationally setup and the consumer and colleague training is executed at the highest level. Working closely with various internal HQ teams and Partner Retail Services (PRS) to maximise sales and profitability of the Samsung Experience Stores.-Completing Brand Standard Audits of SES stores to ensure compliance and execution is in line with Samsung Expectations-Deliver Project executions across the estate, which will make SES the best place to experience the latest Samsung products -Maintain the Samsung brand integrity in SES, through the implementation and validation of agreed SES operational standards and services-Be an ambassador for the Samsung brand and its values by motivating and inspiring SES store management and staff-Support the Head of Operations by being responsible for the sign off of all furniture, fixtures and POS requirements-Implement Samsung Experience Stores retail strategy and vision to achieve the overarching Samsung business plan and targets. -Responsible for identifying and addressing areas of operational opportunity and weakness, while keeping abreast of the competition, market trends and product developments-Support the Head of Operations in the delivery for all operational requirements within SES-Navigate all divisional product management and marketing teams to ensure SES is up to date on Samsung’s latest product offerings-Work alongside PRS to execute operations requirements in stores as part of the Head of Operations strategic plan-Manage Partner Retail Services to execute all planograms, display stock and product security-Support senior HQ team with regular business trade/operational updates-Support the SES marketing team by ensuring all marketing executions are operationally signed off -Lead key operational projects from begin to end. Ensure project delivery is executed to high standards, on time and within budget

Manchester, England, United Kingdom

Working with the Brand Samsung, I'm responsible for leading a team of Omni-channel Territory Managers (OTMs) to drive Samsung market share and accelerate the brands position in Retail, Online and within Contact Centres. Our aim is to heighten the commercial sales performances across all channels and touch-points.Covering flagship locations in the north including, Manchester, Liverpool, Leeds and Sheffield with 260 retail stores and 8 contact centres. Developing strategic Omni-channel plans to drive sellout performance across all related Mobile Experience categories.Building weekly PowerPoint insights, competitor analysis, commercial updates and MEP TCO excel documents for HQ account teams

Yorkshire And Derbyshire

TUPE over from Samsung in July 2015 to align with rest of field team being supported by Blue SquareWeekly channel insight reporting (Three and EE) direct to the client on consumer competitor insights, barriers to sale, share of voice and operational feedback from both retail and online-Built strong relationships with key stakeholders to drive commercial targets and brand love across 400 retail stores and 9 channel partners-Plan, support and setup experiential activities during several flagship product launches across the UK-Responsible for the coaching and development of a team of Area Managers and in Store Promoters up to 100 people across the region and division with clear succession planning -Consistently delivered exceptional operational best practice across the region and division-Delivering above target sales performances through development of a high performing team – Winning multiple national quarterly recognition awards-Created a working environment that ensures the brands vision and values are consistently delivered through an engaged team-Covered Retail Divisional/Head of Field Role for 3 month period – leading divisional performance to number 1 in the UK across a scorecard of Key KPI’s-Delivered estate wide projects including national retail empowerment plans, new company ways of working and national sales reporting tools used at all business levels

North East & Yorkshire

Responsible for building strong professional relationships with channel retail partners to maximise sell out potential in all touch points for the mobile brandInspiring, coaching and developing a high performing team of Area Sales Managers to deliver top level results Recruit, Inspire and train Area Managers into role, ensuring alignment to business requirements and possess the knowledge and skills to succeedShare best practice with peers to raise capability within the teamBuilding a consistent brand experience in stores by building and executing the strategic plans to ensure a consistent and efficient executionWorking with product teams in delivering in-store executions for key products, to a high brand standard, identifying issues and finding solutions Ensuring the team understands and demonstrates the brands values and lead by exampleSupporting on-going company sales initiatives and execute to a high standard at all timesProject managing company initiatives including the rollout of new Samsung stores Supporting the business with Samsung Korea head office visits to UK. Planning and hosting visits across flagship locations such as London, Birmingham, Manchester, Leeds and Belfast.

(Supporting Samsung) Manchester And The North

Working within Blue Square within the early stages of the original Retail Field Team set up in partnership with the client Samsung. I was promoted within 9 months to a position direct at Samsung.Championed an online training platform nationally delivering increased engagement both internally and externally in channel partner stores, driving training numbers, product knowledge and consistent traffic to the site. Part of listening groups from the field to HQHelped build and develop the growing retail team. Recruited and coached new colleagues into the businessSupported the line manager in gathering and analysing sensitive retail sales insightIncreasing WOW / YoY sales numbers from a number of in area stores by 50% through training, relationship building, compliance and store standards and localised reward and recognition

North England And Scotland

Working directly with the client Trend Micro, managing sellout, category analysis, channel relationships, product training, merchandising and product retail space negotiation. Developed sales plans and executed for channel and end customers including working with channel partners such as Dixons & Comet Retail in the north of England and Scotland.

Leeds, United Kingdom

Supporting the General Manager in inspiring the team to bring the companies vision to life aligning colleagues in the business areas to short to long term goals.Leading the sales floor, driving all colleagues and peers in delivering excellent customer behaviours whilst exceeding sales volume and profit objectives. (Up to £15 million annual turnover)Ensuring omni channel retailing is at the heart of the teams strategic plan to support a seamless customer journey. Understand the capabilities of all of team members and have the ability to support their performance with regular one to ones and encouraging a live personal development plan, to drive continuous improvement compliantly in current role, as well as achieving short long-term career goals. Identifying commercial opportunities within each department and across the store to maximise sales through winning business from the competition.Working in flagship key store locations across Yorkshire including, Leeds, Huddersfield, Wakefield, Halifax and Bradford.

Leeds, United Kingdom

Previously Warner Brothers (Village) before the takeover in May 2003.