As a Training and Development leader with over 20 years of hospitality experience and an MS in Organizational Leadership, I am dedicated to fostering a culture of continuous improvement, innovation, and collaboration. My work focuses on organizational effectiveness, empowering teams with the skills and knowledge needed to deliver exceptional service and drive results across multiple brands.Key Achievements:Revamped Management Development Program: Integrated interactive e-learning modules, achieving a 95% completion rate and enhancing managerial skills across six brands.Turnover Reduction: Achieved a 26% reduction in manager turnover and a 17% decrease in hourly employee turnover through targeted training and development.Streamlined Communication: As a communication leader, reduced unnecessary emails by 40%, increasing direct interaction time with teams and guests, which improved collaboration and strengthened team dynamics.Collaborative Decision-Making: Fostered a collaborative environment, enhancing corporate decision-making processes and contributing to a 35% reduction in turnover.Organizational Effectiveness: Led cross-functional initiatives to align training with business objectives, ensuring organizational cohesion and improved efficiency at every level.I collaborate with senior leadership, including directors, brand presidents, and CEOs, to ensure training programs drive organizational effectiveness and meet strategic goals. My operator background enables me to implement meaningful change from the ground up, involving stakeholders at all levels.Let’s connect and explore how we can drive excellence and achieve remarkable results together!
Listed skills include Customer Service, Management, Hospitality, Training, and 37 others.
