Michael Hayes Email & Phone Number

Denver, Co, Us

Scottsdale, Arizona, Us

As a pioneer in gig economy SaaS solutions, our platform streamlines independent contractor management with comprehensive recruitment, onboarding, compliance, and retention tools.Responsible for leading the strategy and execution to:• Drive the development of robust API tools• Spearhead integration strategy with third-party platforms• Cultivate and manage key partnerships to enhance product functionality and market reach• Collaborate cross-functionally to align partnerships and integrations with product visionLeveraging 15+ years of experience in product lifecycle management, Agile methodologies, and data-driven decision-making, I'm focused on expanding Openforce's ecosystem to deliver increased value to contracting companies and independent contractors in today's evolving work landscape.

Utilizing data-driven insights to optimize the product mix and inventory controls, I yielded a 36% revenue increase and an 18% profit improvement.Leveraging my substantial product management and operations experience, I provide guidance and coaching to new business owners and startups. Services include product strategy, pricing, branding, go-to-market, and business development. With a keen focus on profitability and execution, I help companies go from 0 to 1 and beyond.

Nashville, Tennessee, Us

One of my special projects was leading a global cross-functional team of clinical and technical staff to overhaul the service delivery quoting catalog, netting a 90% reduction in SKUs.Product operations liaison for Implementation Services and Customer Support groups within the enterprise imaging division. Facilitated GTM activities and transformation to a best-practice agile SaaS model.

Cincinnati, Ohio, Us

Drove rapid growth from zero to $20M in daily transactions and contributed $75M to the top line in under two years.Spearheaded the global product team charged with delivering the award-winning triPOS suite of integrated payment products. These innovative offerings covered a wide spectrum of platforms, ranging from direct on-premises solutions to cutting-edge cloud-based systems, as well as seamless mobile integration on iOS and Android. We also delivered middleware API services that opened new doors for streamlined payment processing.Our first-of-its-kind solution simplified the implementation process for vertically integrated fintech ISVs while ensuring strict PCI compliance. By empowering POS vendors, we helped them navigate the ever-changing landscape of EMV payment processing, freeing them to focus on delivering tangible business value to top-tier merchants in diverse marketplaces.

Andover, Ma, Ma, Us

One of my innovative solutions generated an additional $350K MRR for cloud services and 21 new logo customers.Owned international portfolio management for cross-product solutions including cloud/network bundles, managed hosting, business continuity/disaster recovery (BCDR), and packaged security. As the channel liaison, I helped drive partner relationships and sales. Frequent content contributor and sought-after presenter.

Atlanta, Georgia, Us

A highlight for me was growing annual revenues by $5.5M through new premium content, subscription sources, and digital media partnerships.Owned P&L for mobile advertising, web portal, content storefront, and ring-back tones platforms. Managed a key vendor relationship with a $2M+ development budget. Leveraged analytics to meet customer needs and business goals. As an R&D team member, identified new strategies and supported special projects for the CTO.

One of my business development wins netted acquiring a $MM long-term contract for a healthcare technology startup.Sole proprietor providing top-notch business development, process improvement, and product management services. Client roster included Cricket Communications, VMware, ITG Health, Configuresoft, and International Technology Group. I managed the business startup and day-to-day operations, including business development, accounts receivable, client consultations, and service delivery.

Under my leadership, we delivered multiple releases of our flagship security and compliance product and launched the Remedy Service Desk integration (ITSM) add-on solution.Owned product development for a global enterprise provider of cutting-edge configuration and virtualization management solutions. Led the entire product lifecycle, from conception to launch. Transformed insights from customer visits and trade shows into actionable plans. Boosted market awareness by training our sales, professional services, technical, and support teams. Equipped with in-depth knowledge of functionality, positioning, and pricing, we achieved tremendous success.

Alpharetta, Ga, Us

My proudest achievement was reducing maintenance costs by 60%+ while simultaneously increasing developer productivity by 20%+ by formalizing software development life cycle (SDLC) systems and processes.Helped build a division from 0 to 1 which provided HIPAA-compliant supply chain analytics solutions for healthcare systems. Established product management, development, QA, and support teams. Implemented an issue tracking system and support processes to reduce incident response times and improve customer satisfaction. Set pricing strategies, crafted messaging, and planned launches. Served on the board of directors for an influential industry advocacy group.

Waltham, Ma, Us

My efforts to create impactful multi-year product roadmaps contributed to the company's exit via acquisition.Led end-to-end product enhancement initiatives, driving major releases for compliance and data loss prevention solutions. My strategic approach maximized profitability and market share. I delivered a cutting-edge SaaS solution, empowering customers to enhance security and meet regulatory requirements like SOX, Gramm-Leach-Bliley, and HIPAA. Introduced best practices and discipline in product management, which helped strengthen our market position and financial stability.

San Mateo, Ca, Us

My leadership increased average quarterly product revenues by 48% year over year, growing to $14M+, and earned an invite to the President's Club.I managed the product team charged with defining and implementing enterprise change management solutions that enabled customers to adhere to ITIL, CMM, RUP, or the new agile methodologies. Helped the field staff attain domain and product expertise. Served as the subject matter expert for strategic sales activities and analysts' briefings. Oversaw beta program management, roadmap development, and customer advisory boards.

Bachelor Of Science - Bs, Marketing

Associate Of Arts - Aa, Business Administration