Senior Technology Manager | Client Service Delivery Manager | Team Leadership & IT OperationsImplementation Management | IT Process Improvement | Systems Integration | High-Level SupportE: distel@att.net Business-focused and change-adaptive technology professional with over 20 years of experience leading teams in delivery of high-touch communications, project support, and solution delivery for a remote sales force with $5B+ in annual revenue.Collaborative and engaged leader with strong project management skills leveraged to continually optimize performance, improve system availability, and rapidly triage and resolve issues for field teams in a highly diverse remote/virtual infrastructure. Innovator who thinks out of the box to deliver smart solutions, empowering field teams with right-fit technology and partnering with the business to proactively implement applications, communication tools, and best practices that improver customer experience and collaboration.CORE COMPETENCIES• Networking & Collaboration • Cloud/Hybrid Infrastructure• Enterprise Project Management• Stakeholder Management• Change Management • Documentation & Governance• ITIL Service Management • Vendor Management• Requirements GatheringCAREER HIGHLIGHTS ▶︎ Built and led a highly specialized concierge-level IT support and solution-delivery team for Starwood Hotels & Resorts Worldwide. Team was recognized as integral to growth and retained despite IT outsourcing companywide.▶︎ Played key role in integrating systems, processes, and technology during mergers, acquisitions, and organizational restructuring. Developed strategy and best practices for assimilation that were adopted as a blueprint for future endeavors.▶︎ Paved the way for remote productivity of field sales force in early stages of virtual office expansion. Throughout tenure, consistently implemented new processes and solutions to drive productivity and scalability of field/remote sales teams.
Listed skills include Technical Support, Team Leadership, Information Technology, Computer Hardware, and 39 others.