Michael Headrick Email & Phone Number

United States

New York, New York, US

Understanding business needs and objectives from C-Suite Executive Stakeholders across the organization. Developing Strategy framework for technology value delivery at Teachers College, Columbia University.Building design thinking & user experience capabilities across the College.Building product management practices in the IT & PMO department.

• CO-RESIDENCY is a remote art residency program with distributed team from around the world: https://www.co-residency.com
• Experimenting with a new kind of residency structure to support the arts and artists around the world; and remove the barrier of entry to participate in residencies.
• Facilitate conversations around current global crises with artists, advisors and the public.
• Developed platform to highlight artist's work: https://co-residency.art/

CH

Advising and coaching product managers in growing organizations. Working with a range of individuals and teams to build their product skills. Focused on coaching: Teams to build their product skills and empower a more cohesive team unit, conflict resolution and group dynamic, product career development.Clients: Henry Schein, Intersystems

CH

• Supporting the adoption of Extreme Programming (XP) and Lean Product practices for the Enterprise Product Acceleration lab at CVS Health, working for the CVS Health Specialty Medicine teams to innovate their products.
• Led design and research efforts to modernize customer experience and support platforms for Specialty Rx.
• Coached product managers, business partners and stakeholders to drive product development practices.Clients: CVS Health

CH

• Software product generated over 300x in revenue in under 3 months after launching a new learning platform and business backend system for LDD.
• Manage and optimize internal business technology systems and the user-facing learning platform for over 7000 users (students and instructors).
• Develop new products and engagement models for Lewis Deep Democracy to work with organizations, companies, startups and individuals.Client: Lewis Deep Democracy (A conflict resolution, facilitation and coaching.

Houston, Texas, US

• Strategy for charging systems and new stations at Volta. Driving teams towards business outcomes and station platform enhancements.
• Drives Product portfolio customer experience strategy for Driver Experience and Charging Systems.
• Developed OKR framework and measurement framework for product portfolio.
• Launched customer acquisition products at third party platforms to drive discovery of the Volta Charging network through Google Maps, Apple Maps, Plugshare.

Brooklyn, NY, US

• Built, mentor and empower a team of product managers across the Asia Pacific region, delivering value through managing products for SK-II (P&G Billion Dollar Brand) and Google.
• Driving internal enablement around user-centered thinking and user research processes—created new research and measurement frameworks for design and product teams.
• Driving measurable business results for clients in areas such as user acquisition, eCommerce conversion, and business process automation/efficiency.

San Francisco, California, US

• Works with large organizations like DBS, Singapore Airlines and Singtel to deliver products and establish efficient teams.
• Aligns and drives teams of Engineers, Product Managers, Designers, and business specialists to deliver impactful products.
• Leverages mobile, web, and other business applications to answer the pain points of users and customers.
• Makes data-driven decisions based on analysis of existing data, user interviews, and prioritization processes that include business units and stakeholder strategy.
• Supports in reorganizing their team structures, encourages growth within the teams, and establishes best practices.
• Part of an integrated team that focuses on enablement of agile development best practices including Lean, UCD (User-centered Design), and XP (Extreme Programming).

New York, New York, US

• Worked with VML as the Product Owner for Ford’s FordPass app.
• Managed design and product team of 5 people (3 designers, one business analyst, and one other product manager).
• Worked along side Marketing team (ten people), Development team (25 people).
• Localized the FordPass experience for Ford drivers in China.
• Conducted market research into other mobility apps in China, user interviews with Ford drivers in three cities in China,
• Prioritizated of features to be developed for the China market; worked with Dealer Servicing teams to identify service opportunities for users.

CH

• Worked with real-time photo collaboration technology startup in collaboration with a National Hockey Team to provide a tool for fans to interact with the game.
• Created product MVP concept created for Innovation competition.
• Supported delivery of measurable business results through product solutions that meet both market needs and company goals.
• Created wireframes/mockups that highlighted experience for the pitch to the Penguins.
• Runner-up award for the competition and created product roadmap/strategy for future clients.Client: Rewyndr

CH

• Created roadmap for their Chinese photo sharing app to enter the international market.
• Managed a team of six developers, three marketers, and a data analyst.
• Conducted user interviews and observed difficulties in the registration flow. Streamlined the user journey and removed three steps. Implemented social login with Facebook for international markets.
• Increased registration conversions in international markets (Malaysia, Singapore, Indonesia), created roadmap that included prioritization of opportunities for localization in other markets.Client: nice Technology.

Pittsburgh, PA, US

• Worked as an Information Designer on a knowledge sharing product for large non-governmental organization.
• Analyzed multiple business units, subsidiaries, and offices sharing knowledge about proposals and sales.
• Analyzed corporate structure, current knowledge sharing tools, and office interaction to create product for better interaction.
• Interviewed with stakeholders and individual contributors in offices around the world, synthesized current practices.
• Created wireframes and IA for the new internal Sharepoint tool. User rules and access rights for knowledge sharing product defined.

Masters, Clinical Psychology

Bachelor Of Arts (B.A.), Architecture

Diploma