Michael Hearne

Michael Hearne Email and Phone Number

Director, Marketing, Member Engagement and Experience at Be The Match / National Marrow Donor Program | Non-Profit, Start-up, Fortune 500 Leader @ NMDP
Michael Hearne's Location
Minneapolis, Minnesota, United States, United States
About Michael Hearne

Fortune 500 and start-up agri-business and food leader dedicated to unlocking company growth through deep customer understanding, data and content-enabled teams, and strategic processes that align core functions around a common mission and vision. Proven ability to build a customer-centric culture, integrate acquired businesses, and results-oriented leadership.Significant experience in building products from start-up to success, while simultaneously meeting tight deadlines under demanding time frames and challenging conditions. Proven ability to manage a wide range of responsibilities including: identifying opportunities and new markets, preparing business plans, analyzing data, establishing budgets, and managing forecasts. Highly analytical problem solver with strong leadership, communication, and interpersonal skills. Exceptional organizational aptitude for handling multiple projects and tasks within critical deadlines as well as identifying and implementing process improvements

Michael Hearne's Current Company Details
NMDP

Nmdp

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Director, Marketing, Member Engagement and Experience at Be The Match / National Marrow Donor Program | Non-Profit, Start-up, Fortune 500 Leader
Michael Hearne Work Experience Details
  • Nmdp
    Director, Experience Strategy And Engagement
    Nmdp Dec 2023 - Present
    Minneapolis, Minnesota, Us
  • Nmdp
    Director, Marketing, Member Engagement And Experience
    Nmdp Sep 2022 - Present
    Minneapolis, Minnesota, Us
  • Livestock Nutrition Center Llc
    Director Of Marketing And Customer Experience
    Livestock Nutrition Center Llc Dec 2018 - Oct 2022
    Memphis, Tn, Us
    Marketing leader focused on driving rapid growth through strategic planning, demand generation, authority building content creation, sales operations/enablement, and customer experience enhancements• Grew company topline by 302% in the past 3 years by developing and implementing a customer-centric growth strategy and leading a team of marketers and agency partners responsible for omnichannel communications, branding, and value-based messaging• Developed omnichannel promotional strategy for High-Density Nutrition products leading to significant topline growth• Increased leads pipeline by 5k qualified customers through digital content marketing focused on accelerating word-of-mouth and building authority around key differentiators• Spearheaded executive strategic alignment task force that reviewed all major investments against strategic alignment/performance targets resulting in the divesture of four businesses• Led executive customer strategy task force that narrowed the company’s focus on core customers and led to the rationalization of two major customer groups and hundreds of products resulting in a 30% reduction in sales orders while increasing profits• Built farm and fleet channel and product strategy and directly sold key product into Tractor Supply Company, including channel-specific packaging and pricing• Implemented SaaS CRM technology for 80+ person salesforce leading to increase in customer retention, improved internal collaboration, and increased lead and customer follow-up • Integrated automated customer satisfaction and voice of the customer processes with the CRM to collect new testimonials and quickly resolve negative customer experiences leading to a increase in net promoter score and far exceeding industry benchmarks• Outperformed industry digital engagement benchmarks by over 300% with a data-centric, account-based marketing approach that delivers targeted benefits messaging and promotional offers
  • Land O'Lakes, Inc.
    Marketing Manager, Pmi Nutritional Additives, All Species (Poultry, Swine, Dairy, Beef)
    Land O'Lakes, Inc. Oct 2016 - Dec 2018
    Arden Hills, Minnesota, Us
    Led cross-functional business team and managed P&L as employee #10 of intrapreneurial start-up focused on disruptive innovation in non-medicated feed additives• Grew full portfolio by over 500% by commercializing ten plus new products and driving production adoption to key the integrator and feed manufacturer customer segments• Led strategic plan development and budget allocation process for $50M portfolio across key species: beef cattle, dairy cattle, swine, and poultry• Developed an innovation stage gate and prioritization process, including robust financial proformas, that improved return on R&D spend• Launched a re-branding of the business, including an integrated engagement plan, to set the foundation for the next 10 years and improved brand awareness by over 400%• Negotiated with external supply chain partners to drive 10% improvement in performance with a 5% reduction in cost
  • Land O'Lakes, Inc.
    Marketing Manager, Corporate Marketing Strategy
    Land O'Lakes, Inc. Sep 2014 - Oct 2016
    Arden Hills, Minnesota, Us
    Reported directly to CMO as an internal consultant for all business units including Dairy Foods (Retail, B2C, Foodservice, B2B / Industrial ), Purina Animal Nutrition (All Species), and WinField United (Agronomy)• Managed Land O'Lakes brand licensed relationships, working with several other Fortune 500 companies to grow sales 16% more than their categories• Orchestrated, negotiated, and implemented three major SaaS technologies (e.g. DAM, CRM – Salesforce.com, and Budget Management) that improved communications consistency, marketing attribution, and customer centricity• Developed the standardized customer experience and business planning process for the entire $14B corporation, including voice of the customer and journey mapping best practices• Formulated and co-led marketing and customer experience best practice training for 200+ marketing organization• Directed RFP process and engagement with outside consultants to identify drivers of performance in Purina independent retail feed channel that led to a 5% increase in retention across 3000+ dealers• Devised a customer-centric brand strategy for feed additive business team entering a new business category in a way that managed channel conflict and maintained $500M in addressable market opportunity
  • Land O'Lakes, Inc.
    Associate Marketing Manager, Retail B2C, Foodservice Commercail/Non-Commercial, B2B Ingredients
    Land O'Lakes, Inc. Jun 2012 - Sep 2014
    Arden Hills, Minnesota, Us
    Managed the business P&L across all key segments of the Dairy Foods business unit ($100M - $1B), including brand strategy, marketing execution, and cross-functional team leadership • Drove twelve major product innovation and renovation projects through the stage gate process resulting in 10M+ lbs of volume while meeting stricter industry regulations• Led a front-end foodservice innovation pipeline discovery project that led to 400 product ideas and resulted in ten opportunities ($100M potential) that were vetted by the Operator Advisory Board• Designed an analytical model to help quantify the size of the opportunity for different strategic laneways, including market sizing and financial impact leading to $10M in incremental gross profit over the next year• Constructed the definitive non-commercial foodservice channel pricing model and process for handling price changes leading to steady customer retention and a 7% increase in gross profit
  • Harvard Business School
    Mba
    Harvard Business School Sep 2010 - Jun 2012
    Boston, Ma, Us
  • Land O'Lakes
    Associate Marketing Manager Intern
    Land O'Lakes May 2011 - Aug 2011
    Arden Hills, Minnesota, Us
  • General Mills
    Logistics/Operations Roles (Demand Planning, Operations Planning, Operations Management)
    General Mills Jun 2006 - Aug 2010
    Minneapolis, Minnesota, Us
    Logistics and demand planning partner for key business units. Managed warehouse and distribution center as part of the initial on-site rotational program.• Forecasted customer demand using SAP APO, including merchandising events, that is used to determine production, distribution, and procurement for $1.2 billion business• Advised 15 brand teams as an internal consultant for risk/waste mitigation, project timing/implementation, and promotional inventory execution • Analyzed, forecasted, and optimized freight rates on SWAT team that rationalized General Mill's carrier base using state-of-the-art lane optimization and bid software that saved over $40 million, in turn receiving a Champion's Award - General Mill's most prestigious award• Responsible for over $60 million in annual material spend• Managed 30 union warehouse personnel and galvanized them to improve warehouse efficiency by 9%• Piloted a project with the potential for $14 million in working capital savings by collaboratively reducing raw material warehouse usage through working with vendors to reduce lead times• Key member of campus recruiting team and leader of company-wide recruiting

Michael Hearne Skills

Brand Management Cross Functional Team Leadership Logistics Competitive Analysis Consumer Products Forecasting Strategic Planning Customer Insight Demand Planning Process Improvement Pricing Market Research Shopper Marketing P&l Management Fmcg Inventory Management Marketing Research Logistics Management Strategy Management Leadership

Michael Hearne Education Details

  • Harvard Business School
    Harvard Business School
    General Management
  • Indiana University - Kelley School Of Business
    Indiana University - Kelley School Of Business
    Marketing
  • Universitat Pompeu Fabra
    Universitat Pompeu Fabra

Frequently Asked Questions about Michael Hearne

What company does Michael Hearne work for?

Michael Hearne works for Nmdp

What is Michael Hearne's role at the current company?

Michael Hearne's current role is Director, Marketing, Member Engagement and Experience at Be The Match / National Marrow Donor Program | Non-Profit, Start-up, Fortune 500 Leader.

What is Michael Hearne's email address?

Michael Hearne's email address is mi****@****ine.com

What is Michael Hearne's direct phone number?

Michael Hearne's direct phone number is +195291*****

What schools did Michael Hearne attend?

Michael Hearne attended Harvard Business School, Indiana University - Kelley School Of Business, Universitat Pompeu Fabra.

What skills is Michael Hearne known for?

Michael Hearne has skills like Brand Management, Cross Functional Team Leadership, Logistics, Competitive Analysis, Consumer Products, Forecasting, Strategic Planning, Customer Insight, Demand Planning, Process Improvement, Pricing, Market Research.

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