Michael Heeren Email and Phone Number

As Chief Technology Officer, Michael’s 35 years of experience, skills, passion and leadership capabilities are essential to drive continued rapid and profitable growth for My Physicians Network. As a member of the Executive Leadership Team, Michael is a key role in establishing the technology vision and leads My Physicians Network’s technological innovation and development. Michael’s ability to recommend and implement the technical strategy roadmap that will align with My Physicians Network business goals and objectives in support of continuing growth. Michael also sees his role through the lens of My Physicians Network, while driving innovative technologies that will enhance My Physicians Network’s services and create a sustainable competitive advantage for the company and our clients while focusing My Physicians Network to be the world’s preeminent physician Network and delivering telehealth of tomorrow, today!

Specializing in Legal plans, identity theft plans, business plans, cyber security, digital forensics, computer consulting, Professional coaching, recruiting and public speaking.If you knew that you could pick up the phone and call an attorney and ask them any legal question, and not receive a bill, would you? Well that is what we do for individuals and small business owners, for less than a cup of coffee a day! Our plans can also be offered to employees as a benefit through payroll deduction. Employees protect themselves and their families, taking less time off work and less stress related illness and injuries. We also offer our Identity Theft shield, which is the best solution to the growing problem of identity theft, we will also provide our clients with a NO-COST Identity Theft Awareness Training and help them develop a security plan!

Part of a nationwide team of professional brand advocates; providing sales training and support in the retail channel for Samsung Electronics America. Duties include regular travel to various retail locations within the Midwest territory to build positive relationships with store management and staff in order to increase brand recommendation and product knowledge. This is accomplished by demonstrating unique features and benefits of industry-changing devices. Also responsible for reporting merchandising compliance and filtering valuable feedback, insights, and data to appropriate internal channels.

•Responsible for managing the CIT operations and data centers in multiple locations throughout North America •Recommend computer operation expansion based on current and projected activity•Provide processes such as problem and incident management with KPI reporting•On-call 24x7 and has responsibility for ensuring systems availability•Responsible for hiring, firing, scheduling, performance appraisals and pay reviews•Plans, conducts, and directs the analysis of business problems to be solved with automated systems and applications•Drive incident with time bound specifications to meet service level agreements•Identify, escalate and provide root cause analysis and corrective action implementation•Liaison between CIT, Business Analysts, Database Administrators and Systems Engineers in problem resolution

•Assist clients with all billing issues•Maintain contact management database •Train clients on various hardware and software•Design proposals in both written and PowerPoint •Encourage and motivate employees and customers •Help with delivery and installation of all equipment•Maintain and expand sales revenue in assigned account base as well as new market share •Integrate technologies to include the appropriate front-end solutions, connectivity and hardware

•Maintained Phone system•Managed switches and routers•Administered for company email•Overseen company software licensing•Administered data security access/firewall•Responsible for company wide virus protection•Overseen data backups, restoration and off site storage •Maintain multiple networks via internet/WANs/VPNs & Satellites •Assisted in pricing, purchasing, and repairing equipment and software•Responsible for daily operations of the computer network and equipment including the Help Desk•Implemented & Maintained Microsoft 2003 servers running Active directory, email, SQL, FTP, File servers, FAX & etc.

•Managed the Help Desk •Responsible for enterprise email•Delegated task and project responsibilities •Responsible for department administration•Responsible for data security access/firewall•Responsible for company wide virus protection•Implementation of (SAN) Storage Area Network•Overseen data backups, restoration and off site storage •Provided support with hubs, switches, routers, CSU/DSUs •Overseen daily operations of the computer network and equipment•Responsible for uninterrupted power supply system & company generator •Worked with clients to maintain and obtain connections via internet/WANs/VPNs•Maintained Novell and NT servers at corporate headquarters and six satellite offices

•Administered EMAIL•Collaborated secure data backups•Maintained computer software licensing•Defined and solved major network problems •Designed and optimized the LANs and WANs•Maintained the integrity of over 100 databases•Administration of Information Systems Department•Maintained Macintoshes in the marketing department•Research and develop “White Papers” that aid in design •Analyze and detect hardware problems on client's systems •Setup and maintenance of computer hardware and peripherals•Orchestrated a complete infrastructure of Internet and Intranet•Provided technical recommendations regarding the acquisition of companies purchased by Eagle Point•Did preliminary research, price negotiation, and final purchase of all corporate technology purchases•Designed and implemented MIS methodology to the satisfaction of the consultants at Deloitte Touche

•Developed and implemented a new business plan•Improved customer satisfaction•Educated and motivated employees•Increased sales revenue by over 60%•Designed and instructed training classes•Analyzed, developed and installed networks•Designed and provided service for custom computer systems•Successfully negotiated acquisition of new product lines

•Sold advertising for 12 major networks CNN, ESPN, FOX, TNN, MTV, TNT, Weather Channel, and ect.•Prospected and brought in new business •Developed and maintained major accounts including: Oldsmobile, Chevrolet, HyVee and Menards averaging over $12,000 monthly accompanied by approximately 75 smaller accounts averaging $500 monthly•Wrote and produced commercials to clients specifications and approval•Spearheaded the development of new promotions and client analysis

•Initiated and directed market research, identified and evaluated domestic and international clients•Acquainted business executives regarding their pre-press opportunities•Conceptualized and implemented creative new bonus plans, incentives and sales reports•Specialized teaching and utilization of pagination, color separation and photo retouching•Acquired clientele such as McGraw-Hill, Playboy Magazine and National Geographic•Developed copy and art concepts for printed sales proposals and multi-media presentations instrumental in gaining new and renewed clientele•Wrote media proposals, technical sales brochures and trade advertising campaigns•Recruited, hired and trained top sales executives along with technical and secretarial staff for each area

•Responsible for sales, operations management, administration and supervision•Provided specialized service in areas of sales•Instructed client training for wide range of software and hardware•Provided personal consulting for corporations and small businesses•Developed and programmed custom programs such as inventory control, accounts payable and accounts receivable for hair salon, video store, dental lab and veterinarian clinic•Clientele ranged from individuals to large corporations such as John Deere and Medical Associates •Authorized Apple VAR which consulted for the surrounding school districts•Effectively handled all customer services

•Operated a computer/electronic retail store•Provided wide range of sales from small electronics to business computer systems•Performed custom installations of audio and security systems •Training, motivation, coordination and evaluation of subordinate personnel•Compiled projections of monthly usage and materials for sale analysis•Directly involved with vender negotiations and purchasing