Michael Hefner Email & Phone Number

Phoenix, Arizona, United States

Details coming soon

Phoenix, Arizona, United States

> As a team, paired with Business Development Manager to maximize Gross Profits through negotiation of special purchase and sale pricing, adjusted non-contract pricing to meet customer demands based on competition, securing new or repeat orders> Commended consistently for delivering exceptional customer service, attention to detail and accuracy handling high-value customers, and order values ranging from $10K to over $500K, surpassing revenue targets> Established or kept customer relationships providing a consistent inside sales point of contact increasing Business Development Manager’s efforts in the field securing new key accounts within a territory> Reduced my direct email and telephone customer communications by 20-30% partnering with E-commerce developing operational standards for customer interactions> Quickly learned, and became efficient with existing Prophet 21 ERP system

Phoenix, Arizona Area

> As a team effort, collaborated with an outside sales Account Manager to maximize Gross Profit by negotiating the special purchase and sale pricing, or adjusting non-contract pricing to meet customer demands based on competition, securing new or repeat orders> Interacted with diverse customers on a consistent basis, promoting service excellence through communication, response times, and customer service skills> Using Microsoft Dynamics GP, prepared and processed quotations, Purchase Orders, and expedite requests> Coordinated formal Requests for Quote (RFQ) responses from new prospects or existing accounts ensuring responses were comprehensive, addressed product requirements, pricing, and delivery needs

Phoenix, Arizona Area

> Proactively made 85+ daily outbound tele-sales calls to nationwide golf pro shops, golf professionals, specialty stores, and golf buyers to support, or show mutually beneficial customer/vendor relationships> Organized and updated a neglected sales territory database with new contacts to track new business, and received recognition for the improvement reducing time spent finding, and accessing correct account IDs in the CRM system> Increased business profitability supporting outside Field Sales Reps to promote brand development gaining new sales

Phoenix, Arizona Area

> Entered Sales and Purchase Orders advising customers and corporate personnel as to order confirmation/RMA process, product availability, or estimated delivery times> Coordinated formal Requests for Quote (RFQ) responses from new prospects or existing accounts ensuring detailed responses while addressing product requirements> Expanded annual sales volumes by developing, and nurturing profitable account relationships through exceptional customer service and follow-up skills

Scottsdale, Arizona, United States

> Planned, designed, created and/or modified new or existing corporate social media training curriculum and presentation materials using visual graphics: charts, graphs, and videos> Completed projects within allocated time frame> Generated and reviewed SEO statistical reports determining content updates for client websites> Compiled research and data collection analyzing and summarizing the findings for current/future project(s)> Collaborated with team members to identify, contribute, and recommend new ideas or methods for enhancing curriculum

Irvine, California, United States

> Utilized proprietary software to create, prepare, and evaluate program presentation and operational Key Performance Indicators (KPI) data for reports, charts and graphs> Readied and distributed monthly and quarterly management reports, proactively identifying key issues and communicating with executive and management staff> Performed ad-hoc reporting, analysis, and financial diagnostics for various departments> Completed daily, month-end and year-end reconciliation of credit card and automated clearing house (ACH) transactions> Distributed and tracked monthly Customer Satisfaction Survey and reported end results to executive staff> Consolidated program slideshow presentation slides shortening management and staff meeting times

Anaheim, California, United States

> Provided oversight in the delivery and evaluation of proprietary software enhancements and upgrades, working with project management and software developer keeping software updates on time and under budget > Demonstrated business acumen with knowledge and understanding of complex business operations, priorities, goals and strategy recommending changes continuously improving organizational efficiency and effectiveness > Initiated system change requests to update or modify proprietary software for business rule changes> Collected and documented software bug reports and conducted root cause analysis> Performed weekly/monthly data audits monitoring quality and performance standards continually keeping database error rate to less than three percent > Managed team of 3 individuals while concurrently managing multiple projects

Anaheim, California, United States

> Responded to daily e-mail communications received via the company website> Made timely leadership decisions regarding staff issues ensuring consistent policy implementation> Analyzed performance report statistics recommending improvements to processes communicating results to all levels of the organization> Assisted in maintaining daily, weekly and monthly workflow distribution reports anticipating resource needs, setting priorities, managing people and work, effectively achieving performance standards> Oversaw newly implemented document scanning operation, and maintained weekly performance standard statistics> Provided extensive research, analysis, images, and documentation evidence packets for an outside collection agency pursuing civil judgments

Anaheim, California, United States

> Responded to, and managed incoming and outgoing e-mail communications from customers and non-customers while maintaining a positive and friendly attitude> Lead the implementation of a new document scanning project reducing staff’s document location and research times> Trained, coached and motivated staff while communicating team objectives and goals in alignment with department/organizational goals> Consistently exceeded or met service level agreement (SLA) response time contractual requirements

Bachelor Of Arts, Business Administration - General Management

Associate Of Arts, Business Management