-Oversaw and built our bootstrap lab, coordinating with the architect and appropriate teams to land racks, generate cutsheets, and bring the racks online.-Assisted with the power down and migration of the bootstrap lab from our location to another DC.-Was a point of technical escalation for the local team.-Regularly performed hardware troubleshooting, ran cabling, and racked and stacked gear from servers to switches.-Due to our site being a lab, non-standard work was regularly required that did not have any documented processes or procedures and required me to think on my feet to get the job done.-Was the representative for our team in our Knowledge Management meetings, sharing appropriate and applicable information with my team.-Spun up our weekly wrap up email in which I tried to encompass everything that had been accomplished that week. Trying to keep everyone in the loop of the status of all our projects. -Managed our teams on-call schedule-Managed two separate Jira ticket queues, one for breakfix, one for project work.-Maintained our team’s public facing confluence pages.

• Maintain and Support High Availability Enterprise Data Center with 50,000+ live devices Oversaw project to migrate customers out of cabinets in order to update infrastructure Work with internal and external customers on a daily basis Manage and prioritize work via a web based ticket system. Triaging based on health of system in question and customer impact.• Day to day tasks include: hardware troubleshooting, OS rekicks (Windows, Linux, ESXi), rack and stack of servers and net devices, making, running, and troubleshooting copper cabling, running and troubleshooting fiber, configuring ILO and DRAC, and troubleshooting issues via ILO and DRAC. • Tasked with providing fiber troubleshooting training due to extensive fiber knowledge• Highest Metrics on shift for completed tickets per day

• Monitor Destiny, test environments, and Bungie.net backend, which involved monitoring user concurrency trends• Pre-testing and testing deployments of all CDNs and TUs• Whenever large user drops occurred, investigated and reached out to the appropriate departments• Day to day also involved updating runbooks and detailed how-tos during emergencies.• Work closely with the department of player support to accurately and specifically keep players up to date during times when the service may be unstable

• Maintain and support large, critical, High Availability Enterprise Data Centers and Computing Infrastructure with over 10K live devices (Servers, Blade Chassis, Networking and Security devices, Storage Arrays, etc.) and Structured Cabling Distribution Areas (MDF).• Accustomed to providing after hours support and being in an on-call rotation• Understand the importance of a Change Control Process (ITIL) Accustomed to working in Critical Data Centers that cannot have any unplanned downtime or outrages.• Experience using a web based ticket system to triage and respond to customer’s needs.• Experience working with outside customers, and other internal teams to effectively improve, maintain, and troubleshoot data center infrastructure. • When applicable created small, simple applications in Java to assist with day to day administrative duties, and created simple teaching and reference tools for new employees. Also used VB script with secureCRT to automatically query switches to determine current capacity and create an easy to understand .CSV file.• Had a critical role in a Data Center Consolidation project which involved reducing our foot print from three DCs down to one. Performed planning, was one of the main coordinators with other teams, and executed as much of the work as I could to ensure it went as smooth as possible• Physically moved and rebuilt one data center’s LAN, WAN, and SAN from four rooms/phases to one. Moving one environment at a time, each being taken care of in a single day. This was part of the consolidation project.• Played a major part in building out new CERT and QA environment in our new main Data Center. This included properly physically prepping our cabinets, planning and coordinating with multiple teams to set up the network and deploying servers. Deployment involved racking, cabling, and dressing everything to allow for proper airflow for the servers and following data center best practices.

Provided Customer ServiceWorked electronics department periodicallyUnloaded trucks and stocked floorCashiered when neededKept the isles and my area of the store tidy

Troubleshot basic desktop and network problemsInstalled hardware/softwareAssisted in maintaining the network with outside consultantsWorked with Windows Server 2003 administering rights and new users on the network