Michael Hennessy-Rivera Email & Phone Number

Riverview, Florida, United States

Process various ticket tasks for customer accounts

Mount Kisco, NY

- Coordinated with patients, doctors, and external practices via phone to distribute sensitive patient information.- Resolved patient inquiries efficiently and provided patients with in-depth explanations on processes and records.- Handled sensitive patient data and maintained consistent, detailed documentation to ensure HIPAA compliance.

Stamford, Connecticut

- Managed audit and closing processes for former residents. Validated documentation and performed quality assurance to confirm compliance with state health department standards and minimize facility-level liability.- Fulfilled chart and record requests originating from patients and other permitted parties on weekly cadence.- Owned newly-admitted resident.

New Rochelle, NY

- Synthesized performance and identified team opportunity areas to present in quarterly meetings. Articulated future-facing team goals and pinpointed personnel and resource constraints.- Led prioritization of incoming requests for a 128 bed facility. Assessed urgency and identified cross-department dependencies. Communicated weekly with the staff manager.

New Rochelle, NY

- Scheduled transportation and accommodations for residents in-need of external appointments.- Maintained appointment schedules for residents. Handled reschedule, revision, and cancellation requests.- Created medical charts for new admissions and ensured that existing resident charts were updated and accurate.

Port Chester, NY

- Sourced & developed 20+ client relationships. Conducted comprehensive fitness assessments for new members.- Assist members on the gym floor with questions about specific exercises, proper use of equipment along with exercise recommendations to reach desired fitness goals.- Promote personal training program and gym amenities to prospective clients.

Pleasantville, NY

- Performed various duties necessary for athletic events and intramural activities. - Worked with the facilities team for the maintenance of Pace University athletic fields. - Supervised weight room and enforced safety regulations.- Provided check in and security services at the front desk.

Master Of Science, Information Systems, 3.74

Bachelor Of Science - Bs, 3.43

Activities and Societies: Dean’s List (Fall 2014, Spring 2015) Golden Key National Honor Society University Honor Society Alpha Phi Sigma