Michael Hennessy Email & Phone Number

Galway

Singleview Product Support• Lead a team as part of a global follow the sun model. • Liaise with internal and external customers.• Prioritise the workflow for the R&D development team.• Facilitate the resolution of incidents an efficient manner.• Helped develop a new process with the introduction of Atlassian Agile tools. Confluence and Jira.• Developed reports using SQL, Excel and Jira. • Ensured the team met it’s KPIs each year.

Galway

Singleview Product support• Lead a team as part of a global follow the sun model. • Liaise with internal and external customers.• Prioritise the workflow for the R&D development team.• Facilitate the resolution of incidents an efficient manner.• Helped develop a new process with the introduction of Atlassian Agile tools. Confluence and Jira.• Developed reports using SQL, Excel and Jira. • Ensured the team met it’s KPIs each year.

Galway

• Provided level 4 support filtering software bugs from a development team.• Led the team in the absence of the team lead.• Resolved 80%+ of issues within the team, exceeding the KPI most years.• Provided onsite support at numerous clients.

Galway

• Member of a new CRM system development team.• Developed using an inhouse expression language. • The CRM system is still in use 20 years later at multiple sites worldwide.

Brisbane, Australia

Toronto, Canada Area

Toronto, Canada Area

• Worked as part of an international team developing a telecommunications billing system.• Helped deliver a multi-million billing solution using RGP 400 on AS400.• Led the rating testing team.

Galway

RPG, AS 400 development

Dublin

• Worked as part of a small team delivering Payroll and Time & Attendance software.• Developed software on a Unix platform using a proprietary scripting language.• Onsite installation of software.

Higher Diploma In Science In Data Analytics, Data Science

This higher diploma will give technical skills in statistics, programming, database management and web mining in addition to business.

Qualified Financial Adviser (Qfa), Financial Planning

The QFA is a professional designation which meets the Central Bank’s Minimum Competency Code (MCC) requirements for selling and advising.

Project Management

Diploma In Psychology, Psychology

Bafs, Actuarial And Financial Studies

Statistics, Computer Science, Linear Algebra, Economics, Financial Mathematics.