Michael Henslee Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Irving, Tx

Managed a team of more than 50 associates including AVP's, Managers and Analysts, responsible for the set up and on-going maintenance of Exeter's Automotive Dealer relationships nationwide, Fraud Investigations and Recovery, QA Call Monitoring and Contract Maintenance and Scanning.• Led a cross functional effort between Risk, IT and Fraud to automate Exeter’s missing equipment review and recovery process. Automating the process helped with both efficiencies and recoveries. Monthly review times decreased from 4 weeks to 2 weeks and recoveries increased from $600k annually to $800K in the first 12 months. • Partnered with IT, Salesforce.com programmers and Operations management to automate the dealer review, set-up and on-boarding processes in Salesforce, as well as Exeter’s loan originations system. • Partnered with IT, Risk, Treasury and third party custodian vendor to develop automated reporting around the lien perfection process. Reporting enhances Exeter’s ability to properly track outstanding titles as part of our securitization requirements.

Irving, Tx

Responsible for Managing a Group of AVP's and Analysts whose primary purpose is to partnerwith Originations and Servicing to enhance processes around the Underwriting and Servicing of Auto Loans in Exeter's portfolio, as well as fraud management.• Meet monthly with Operational Management teams to discuss the results of each review • Provide training to frontline employees to enhance their knowledge and understanding of policies • Completed summary reports and presented final results to the Executive Management team • Provided operational support to align with organizational goals• Collaborated with Operations Management to identify best practices in identifying and managing fraud in the portfolio

Irving, Tx

Managed a portfolio of 45 Business Banking relationships throughout the Southern California region and Texas. I was responsible for managing all aspects of the relationship including: credit underwriting, depository accounts, foreign exchange requests and advance requests.• Ensure commercial clients needs are met through servicing of their existing portfolio of products and recommending new ones. • Collaborate with Business Banking Relationship Managers to obtain required documents to complete annual review for Commercial Banking clients in their portfolios• Complete and submit annual portfolio review reports to management team each month• Provided operational support to align with organizational goals

Senior Vice President in Risk Management with direct responsibility for managing a group of VP's and analysts who complete credit policy analysis, portfolio management/quality control reviews and fraud management activity within CitiFinancial Auto's $12 billion portfolio.• Met with all levels of Management semi-annually to review current policies and procedures and identify areas of opportunity to improve on the process. • Annually held training sessions with Operational employees on how to identify and prevent fraud within the auto division. • Responsible for scheduling and presenting presentations to Executive Management involving monthly Credit Review results, fraud trends and Dealer monitoring results • Annually Coordinated Risk department team building outings.• Provided coaching to operational staff on the proper interpretation and implementation of polices and procedures.

Managed a team of Quality Control analysts, who were responsible for reviewing both the Originations and Servicing throughout the year to ensure they are following credit policy and making sound origination and servicing decisions.Recruited by Risk Head to manage a cross functional team of risk, finance,compliance and underwriting analysts tasked with reviewing potential Portfolio Acquisitions. Responsibilities included loss forecasting, loan level pricing and underwriting the loans to ensure information in data files were accurate and loans were originated and serviced within company guidelines.

Managed a team of 10 underwriter in the North Texas Area that purchased indirect automobile loans from Car Dealerships in the states of Texas and Oklahoma. Originated between $240MM and $360MM annually. In 2002, I was recruited by CEO of company and the head of Risk to pilot a program in Oklahoma where Citi Auto would pay a Flat Fee only to the dealers, instead of the customary dealer reserve markup allowed by all other competitors. Despite being the only lender marketing this program in the market place, we were able to keep our market share flat and improve our credit quality during the 12 month pilot. In April 2004, the Center was consolidated with the San Antonio Center and I moved to the Risk Department and became the Fraud Manager. I managed a staff of 3 Fraud Analyst who were responsible for investigating Fraud claims throughout Citifinancial Auto.