Michael Hertzog Email & Phone Number

Kirkland, WA, US

Bellevue, Washington

• Summary: Uniquely adept at understanding business objectives, goals and initiatives and can creatively architect solution options that not only address top of mind objectives, but also offer ways of going beyond the.
• Responsible for planning & developing account selling strategies, and initiatives with Account Executives
• Participate in quarterly strategic planning sessions with the sales management and cross functional teams
• Identify needed resources for supporting territory growth, marketing & sales strategy
• Work effectively across cross functional teams (Engineering, Marketing, Professional Services and Support)
• Defining customer acceptance criteria and provide support for customer “proof of concept” projects

• Summary: Provided Technical Account Management and business development planning alongside several regional Account Executives designing solutions to address technical and business objectives for customers across the.
• Successful history of meeting and/or exceeded yearly revenue goals across multiple Account Managers
• Ability to resolve complex issues in creative and effective ways by leveraging many years of experience
• VMware virtualization planning, implementation and connectivity to backend FC and iSCSI networks
• Heterogeneous SAN, DAS & NAS design, upgrade, installation and configuration for: -EMC’s Clariion (block level storage) and Celerra (NAS Filer) product lines -Dell Equallogic and PowerVault series storage systems and.
• Data Deduplication utilizing both hardware and software solutions that include Data Domain and EMC’s Avamar’s and DL3D proven technologies

• Summary: Foundational member and area team lead for Dell’s Professional Services Northwest SAN division whose primary responsibilities include solution design and on-site installation, implementation, upgrade, and.
• EMC Clariion & Symmetrix Storage Area Network design, installation, configuration and upgrades
• Array initialization, security configuration as well as hardware redundancy and failover validation
• Brocade / McData Fabric switch installation, configuration, and zoning
• Virtualization planning and implementation with connectivity to backend Fiber and iSCSI networks
• Data Migration, Cloning, and Mirroring to remote sites for data backup and Disaster Recovery.

• Summary: Analyze operational objectives and goals of Enterprise businesses to design, architect and propose solutions for the integration of computer-based telephony and Unified Messaging systems. This often involved.
• Technical recommendations on server hardware and telephony circuit boards, DSP, and signaling requirements and configuration
• Technical recommendations on wiring, cable management, patch panel connectivity, A/B switching, and related infrastructure requirements
• Installation of all equipment related to the telephony systems, including all related hardware and software, and connection to data and voice networks, at customer sites
• Configuration and testing of network services, email services as related to Unified Messaging
• Configure and test Telephony circuits, including DID assignments, DNIS routing, auto-attendants and basic IVRs, reporting, and CT system security

• Summary: Primarily responsible for the implementation, configuration and performance tuning of all Streaming Media Servers for business to business communications. Other key job responsibilities and successes included:
• Communicating Activate's technical credibility and mission to potential customers, partners, and investors.
• Pivotal team member in the design and implementation of a distributed Cell-based network architecture
• Lead the technical advisory and evaluation efforts of the company and succeeded in becoming the technical liaison across the Production, Sales and Marketing teams
• Oversight of the design, layout and connectivity of several multi-million dollar streaming media data centers as well as the network testing facility
• Acted as 3rd tier support to the Network Operations Center to analyze and troubleshoot all network and systems related issues.

• Summary: Recruited by Microsoft’s NetShow “Windows Media” product group to join their Rapid Deployment Tiger Team -- aimed at providing Windows Media Streaming deployments across a series of diverse and highly visible.
• Established accounts with customers in the Higher Education vertical market space and provided the technical expertise, on-site network and systems engineering, support and evangelism
• Acquired the necessary funding to spearhead the development of a Windows Media player for operating system platforms other than those owned by Microsoft. This resulted in the early development of Windows Media Players.
• Developed case study solutions mapping Microsoft’s technologies to resolve clear customer business issues and provided valuable customer feedback to Microsoft product and development teams.

• Summary: Primary provider of desktop and network support services for Microsoft's Information Technology Group. Within two months promoted to a senior level team lead position with increased levels of responsibility.
• Resolved internal network connectivity, operating system and business critical software issues
• Configured and resolved server and client side remote validation network connectivity issues through Microsoft’s firewall including RAS, ISDN, PPTP and Proxy server
• Supported Microsoft’s World Wide network domains, including performance issues surrounding WINS, DHCP, Domain Controllers and Exchange servers