Michael Hertzog Email & Phone Number

Kirkland, Wa, Us

Bellevue, Washington

Summary: Uniquely adept at understanding business objectives, goals and initiatives and can creatively architect solution options that not only address top of mind objectives, but also offer ways of going beyond the scope of the initial requirements to address integration with other projects, and avoidance of future roadblocks or issues they may not have yet considered. Secondary responsibilities include partner and reseller relationship management, review of solution proposals and Statements of Work, building RFP responses, along with ongoing development of positive, long-standing customer relationships and establishing role as trusted advisor.Other key job responsibilities and successes include:•Responsible for planning & developing account selling strategies, and initiatives with Account Executives•Participate in quarterly strategic planning sessions with the sales management and cross functional teams•Identify needed resources for supporting territory growth, marketing & sales strategy•Work effectively across cross functional teams (Engineering, Marketing, Professional Services and Support)•Defining customer acceptance criteria and provide support for customer “proof of concept” projects•Provide technical leadership for the broader team and partner community and mentorship to new employees•Subject Matter Expert providing technical consultation and dissemination of product information to other teams•Serve in advocacy role to the platform teams and business units providing customer-based requirements and feedback•Strong aptitude in learning new technologies and how to best utilize them in customer environments•Integrated design of multi-protocol SAN & NAS network topologies (FCoE, FC, iSCSI, CIFS, NFS, S3)•Data protection and recovery methodology and design through the combined use of array-based Snapshot, cloning and mirror technologies (Asynchronous and Synchronous Data Replication)

Summary: Provided Technical Account Management and business development planning alongside several regional Account Executives designing solutions to address technical and business objectives for customers across the Northwest and Canada. Primary responsibilities included Pre-Sales technical assessments, architecting solution options to meet and/or exceed the customer’s stated operational objectives, as well as building solution proposals, Statements of Work and establishing a role as “trusted advisor” to further the development of long-standing customer relationships. Secondary responsibilities included overseeing proof of concept success as well as the post-sales project management, implementation, and knowledge transfer.Other key job responsibilities and successes include:•Successful history of meeting and/or exceeded yearly revenue goals across multiple Account Managers•Ability to resolve complex issues in creative and effective ways by leveraging many years of experience•VMware virtualization planning, implementation and connectivity to backend FC and iSCSI networks•Heterogeneous SAN, DAS & NAS design, upgrade, installation and configuration for: -EMC’s Clariion (block level storage) and Celerra (NAS Filer) product lines -Dell Equallogic and PowerVault series storage systems and PowerEdge Servers -Xiotech’s Magnitude and ISE Fiber Channel (FC) arrays -Compellent’s thin provisioned iSCSI Array solutions•Data Deduplication utilizing both hardware and software solutions that include Data Domain and EMC’s Avamar’s and DL3D proven technologies•Data Classification methodologies to address the need for Archiving and backup to disk/tape strategies•Installation and configuration of Silver Peak and Riverbed WAN acceleration appliances to improve network•Installation and configuration of Advanced SAN feature sets including Data Migration, Cloning, Replication, Mirroring to local, as well as remote sites for data backup and Disaster Recovery

Summary: Foundational member and area team lead for Dell’s Professional Services Northwest SAN division whose primary responsibilities include solution design and on-site installation, implementation, upgrade, and repair services of Dell / EMC Storage Area Networks (SAN), Direct attached Storage (DAS), Network attached Storage (NAS), Dell Power Vault Storage and Dell Power Edge Server solutions. Secondary responsibilities included Commercial and Enterprise Technical Account development and management to build positive, long standing customer relationships. Other key job responsibilities and successes include:• EMC Clariion & Symmetrix Storage Area Network design, installation, configuration and upgrades • Array initialization, security configuration as well as hardware redundancy and failover validation• Brocade / McData Fabric switch installation, configuration, and zoning• Virtualization planning and implementation with connectivity to backend Fiber and iSCSI networks• Data Migration, Cloning, and Mirroring to remote sites for data backup and Disaster Recovery.• EMC Navisphere Manager, Agent/CLI installation and configuration• EMC Powerpath LUN Masking and failover software installation and configuration• Installation and configuration of network switching and services (DNS, DHCP, IP) on all systems • Provide ongoing leadership and technical direction during difficult technical situations for junior staff• Training & Mentorship of newly hired and junior team members

Summary: Analyze operational objectives and goals of Enterprise businesses to design, architect and propose solutions for the integration of computer-based telephony and Unified Messaging systems. This often involved modifications to existing IT infrastructure including systems and network engineering to provide the necessary technical foundations and capabilities for the successful implementation of a Unified Messaging system. Other key job responsibilities and successes include:•Technical recommendations on server hardware and telephony circuit boards, DSP, and signaling requirements and configuration•Technical recommendations on wiring, cable management, patch panel connectivity, A/B switching, and related infrastructure requirements•Installation of all equipment related to the telephony systems, including all related hardware and software, and connection to data and voice networks, at customer sites •Configuration and testing of network services, email services as related to Unified Messaging•Configure and test Telephony circuits, including DID assignments, DNIS routing, auto-attendants and basic IVRs, reporting, and CT system security•Configuration of lines, line interfaces, users, stations, dial plans, and other system configuration requirements for systems being installed•Troubleshoot complex system hardware, voice and data network problems to isolate their root cause•Monitor real-time operations to ensure systems proper resource allocation, distribution, and licensing

Summary: Primarily responsible for the implementation, configuration and performance tuning of all Streaming Media Servers for business to business communications. Other key job responsibilities and successes included:•Communicating Activate's technical credibility and mission to potential customers, partners, and investors. •Pivotal team member in the design and implementation of a distributed Cell-based network architecture•Lead the technical advisory and evaluation efforts of the company and succeeded in becoming the technical liaison across the Production, Sales and Marketing teams•Oversight of the design, layout and connectivity of several multi-million dollar streaming media data centers as well as the network testing facility•Acted as 3rd tier support to the Network Operations Center to analyze and troubleshoot all network and systems related issues.•Co-developed new ways of splitting and passing streaming media packets with F5 Labs

Summary: Recruited by Microsoft’s NetShow “Windows Media” product group to join their Rapid Deployment Tiger Team -- aimed at providing Windows Media Streaming deployments across a series of diverse and highly visible vertical market segments.Other key job responsibilities and successes included:•Established accounts with customers in the Higher Education vertical market space and provided the technical expertise, on-site network and systems engineering, support and evangelism•Acquired the necessary funding to spearhead the development of a Windows Media player for operating system platforms other than those owned by Microsoft. This resulted in the early development of Windows Media Players for Macintosh, Unix and Solaris •Developed case study solutions mapping Microsoft’s technologies to resolve clear customer business issues and provided valuable customer feedback to Microsoft product and development teams.

Summary: Primary provider of desktop and network support services for Microsoft's Information Technology Group. Within two months promoted to a senior level team lead position with increased levels of responsibility and leadership. This involved daily collaboration with Microsoft’s NT, Exchange, Internet Explorer, Office and BackOffice teams to resolve daily issues and to develop solutions for internal beta product releases. Other key job responsibilities and successes included:•Resolved internal network connectivity, operating system and business critical software issues•Configured and resolved server and client side remote validation network connectivity issues through Microsoft’s firewall including RAS, ISDN, PPTP and Proxy server•Supported Microsoft’s World Wide network domains, including performance issues surrounding WINS, DHCP, Domain Controllers and Exchange servers