Michael Hetzler Email & Phone Number

www.pghwindowdoor.com

Supply masonry and chimney professionals with materials and equipment to repair and restore fireplaces and chimneys.

Managed more than 50 national and international sales offices in the sale of inventor services.• Recruited, hired and trained Regional Sales Directors and Sales Representatives• Increased company’s dollars per lead average by $50

Managed 15 sales representatives and 6 appointment setters in sale of inventor services over the telephone.• Recruited, hired and trained Sales Representatives and Appointment Setters• In July of 2004, department had $100,000 in sales volume

Managed department of 20 people to provide customer services and patent referral services to more than 800 inventor clients.• Designed programs to add client contacts during our performance of a two-year service• Doubled client contacts after layoffs forced the department to downsize by 30%• Decreased customer complaints by 50%

Supervised department of 20 people to provide customer service and patent referral services to more than 800 inventor clients.• Controlled scheduling• Recruited, hired and trained client service representatives• Monitored client contacts• Handled more difficult clientele

Identified and recruited qualified computer professionals for open positions acquired by my sales person.• Used methods of recruiting such as: sourcing, cold calling, career fairs, referrals and internet• Managed database of more than 200 computer professionals• Familiarized myself with programming skills such as: C++, JAVA, MFC, Visual Basic, html, Autocad, and Pro-Engineer

Bachelor Of Arts, English Writing

Education record