Michael R. Heule Email & Phone Number

Coeur D'Alene, Id, Us

San Bruno, Ca, Us

• Managed and analyzed business data to facilitate decision making• Created and automated trend reporting using Tableau to effectively create forecasts and models• Partnered with Analytics and Product to identify strategic growth and performance opportunities, and develop improvement methods

Jp

In this role, I forecasted local and overseas factory inventory to meet upcoming demand for products and services. To make a difference, I created unique selling propositions and differentiators based on Senior Management objectives, market conditions and competitor intelligence. I also orchestrated efforts with Sales and Product Marketing teams for requirements, market strategy, and client messaging for the entire portfolio, including 10 mobile products and 7 desktop models. I integrated technology by enabling the Sales team to leverage the full suite of products, functionality and services during customer demonstrations. I identified key decision makers within the client's organization and ensured their participation at product demonstrations, ensuring all objectives were exceeded and all concerns were addressed. I also customized direct and partner sales coverage plans to increase the value proposition of Fujitsu offerings against competitors. Lastly, I partnered with factories to evaluate costs and determine opportunities to improve margins

Jp

• Achieved 129% of quota goal for FY19 (President's Club)• Achieved 118% of quota goal for FY18• Achieved 99% of quota goal for FY17As Senior Customer Success Manager, I formulated a strategic plan, using key metrics, to forecast product satisfaction and anticipate positive user experience. To ensure a smooth transition, I facilitated the client's onboarding process for successful adoption and deepened relationships. I managed all support functions for 90% of Sales team including Salesforce updates, producing quotes, customer training, and Key Performance Indicator report generation. I also provided onsite support for mobile computing demonstrations, product training and value proposition. Frequently, I would influence product development features and functionality by serving as the key customer advocate. I led cross-function adoption of process efficiencies and product improvement initiatives. One of my proudest moments was when I found out that I rated as the highest performing Success Manager, recognized for exemplary work and dedication.

Jp

As Business Pricing Analyst I produced competitive pricing proposals and margin analyses for effective revenue, profitability, and product configuration decisions. To ensure things kept moving forward, I secured approvals from Senior Management for new product introduction pricing strategy. I served as co-negotiator for transfer pricing with APAC and EMEA regional teams. I also ensured date compliance and specification accuracy for Product Launch Review deadlines. Finally, I negotiated transfer price reduction to ensure margin remains protected.

Jp

In this role, I resolved customer inquiries and escalated issues related to product specifications, return statuses, and customer satisfaction concerns. To prevent bottlenecks in the process, I orchestrated cross-functional transportation and logistics needs to meet customer requirements. I also overhauled Fujitsu America's Quarterly Business Review reporting design, enabling recipients to quickly understand business accomplishments, next steps, work arounds, and risks. To streamline the workflow, I designed and implemented macros and complex formulas resulting in a 50% time reduction spent on report generation. Lastly, I created new Order Fulfillment process for the Enterprise OM Group, in partnership with the cross-functional team, increasing efficiency by 25%.

Ba, Entrepreneurship, German

Master'S Degree, Executive Development For Public Service