Mike Heyner Email & Phone Number

Jacksonville, Florida, United States

• Helped design, develop and implement Health Management Associates’ “Getting-2-Great” cultural transformation across all hospitals. Designed and delivered a variety of educational programs and internal consultations to.
• Provides training resources and consulting services to leaders throughout the Health Management system to improve patient satisfaction, employee engagement and physician partnership.
• Functions as the system-wide ”root user” for patient satisfaction data, enabling and supporting multiple users across HMA’s 71 hospitals.
• Created and supports a network of “Super-Users” to retrieve, interpret and disseminate patient satisfaction information.
• Manages vendor relationships, maintaining costs, data integrity and efficacy.
• Ensures compliance with regulatory agency requirements relating to patient satisfaction assessment and improvement.

• Designed and delivered employee training sessions that resulted in knowledge development, performance improvements and increased customer satisfaction.
• Designed and delivered management development programs that enabled managers to better understand, interact with, influence and inspire their employees.
• Provided regulatory, compliance and other required training programs.
• Conducted and tracked all required employee training through use of an online learning management system.
• Served as an internal consultant to administration and management on quality and performance improvement.
• Functioned as a physician liaison and helped orient new physicians to the hospital.

• Developed and delivered targeted training programs. Clients included Cleveland Clinic, Nabi Biopharmaceuticals, Managed Care Concepts, Occupational Health Consultants, The International Academy of Design & The Florida.
• Marketed and promoted educational opportunities with current and potential clients

• Implemented all EAP (employee assistance program) training needs for more than 80 corporate clients including State Farm Insurance, Alltel Communications, Rayonier Inc. and Gulfstream Aerospace.
• Enhanced training programs through use of current technologies and development of training team presentation skills.
• Supervised activities in 8 regional offices. Responsible for advances in marketing/sales, training & development, customer relations, administration and personnel decisions.
• Guided and advised subordinates on policy and procedure and motivated individuals to reach corporate goals. Appraised work performance and counseled employees when necessary.

M.Ed., Counselor Education

Bs, Psychology