Michael Habib Email and Phone Number

* Strategic lead for Verizon's Conversational Experiences & AI integration for Assisted Sales Channels.* Build best in class experiences across all digital properties including desktop, mobile, & app* Increase digital personalization & segment targeting through the introduction of Generative AI Solutions* Analyze volume trends, sale quality, & experience based metrics to implement real time optimization* Identify innovative technologies & partnerships to drive incremental value to our customers & business* Enable Asynchronous Messaging capabilities including Apple Messaging for Business, 2way SMS, & Google Business Messaging* Deliver Verizon's commitment to a superior customer experience* Committed people leader, overseeing a 12 member team & multiple vendor relationships

• Develop & execute Verizon’s digital sales strategy supporting residential services, including managing Sales Chat operations, PnL and budget.• Build & execute Digital exclusive promo strategy driving digital adoption in alignment with corporate distribution strategy.• Manage Verizon’s residential sales chat teams of over 500 sales specialists, located across 3 countries.• Product lead bringing to market Video technology as a new method of selling & communicating with our customers.• Plan & operationalize rapid Covid-19 response initiatives including: shifting sales chat reps to home-based agent model, leading retail agent redeployment of 120 staff for digital post-sale support, and developing promo offers to maximize existing demand.• Support digital growth of new products including 5G Home, LTE Home Internet, and Verizon Protect Home.• Define strategies to increase ARPU & overall recurring monthly revenue per customer across our digital sales channels.• Increase cross-sell opportunities across the company’s product portfolio including initiatives like the wireless retail referral program & chat cross-sell functionality.• Define and measure program success through KPI creation, analytics review, and executive readout.• Develop and oversee marketing efforts to support program objectives including CRM, digital display, social, and live channel support.• People leader developing my direct team of 6 managers, collaborating with cross functional stakeholders, and managing vendor relationships.

Strategic lead for Verizon Fios' referral programs and digital accessories sales. • Drive continued demand and improve the customer experience for Verizon's referral program, Refer a Friend.• Identify unserved communities and create pilot programs to drive growth in the referral marketing space supporting Verizon's wireline business.• Develop strategies to increase demand on Verizon's accessories site, including revenue generation through expansion of smart home product sales and adoption.• Define and measure program success through KPI creation, analytic review, and executive readout.• Oversee marketing efforts to support program objectives including CRM, digital display, social and live channel support.• Lead and manage cross functional teams, vendor relationships, and expansion efforts to successfully attain business goals.

Channel Manager within Consumer Fios Marketing, focused on driving digital engagement, acquisition, customer loyalty, and revenue generation through strategic management of the Verizon Fios My Rewards+ Program and Refer a Friend Program.• Manage vendor relationship for execution of campaigns and overall program strategy• Organize and manage monthly sweepstakes promotions, partnering with various content providers• Oversee all marketing efforts and coordinate with branding, legal, IT, and marketing teams• Drive digital engagement across multiple platforms leading to $7 million in cost savings• Oversee content promotions to drive $2 million in incremental sales per quarter• Led strategy and operations for Refer a Friend program driving 121% Y/Y growth in total acquisitions.• Awarded “Best Makeover of an existing email program” by the Email Experience Council 2018.

Manage Verizon FiOS Customer Loyalty Program; My Rewards+.Maintain ownership of the Refer-A-Friend ProgramRun analytics pertaining to customer churn, program metrics, and marketing campaignsOversee customer escalations and provide resolutionPre/Post program launch testingCreative input on designing and organizing new promotions and programs.Maintain professional and effective working relations with partners.Design and approve creative within Brand guidelines

Manage international and domestic relations with Verizon’s partners. Act as the primary point of contact for partner companies to create, manage, and review customer accounts. Create partner performance reports and provide Analytics using Salesforce.com tools.

Teacher's Assistant for undergraduate course of Intro to Business. Class focus on economics, finance, accounting, international business, marketing, and legalTrack student understanding of subject matter and provide supplemental teaching/tutoringEvaluate and grade student's assignments, exams, and papers.

Work as a liaison between the United Nations and our field offices in the Middle East. Follow political, social, and economic trends in the Middle East. Write reports relevant to the political and economic needs of the agency.Attend various meetings and conferences and reporting back to our headquarters. Organize events and aid in planning fundraising opportunities. Be able to engage with people from various backgrounds to work towards a common goal. Predict how current events in various countries will shape their future political, social, or economic situations.

Identify customer’s needs and provide information about the benefits of the available products and services to meet their needs. Professionally and clearly explain and demonstrate the products and services available to meet the customer’s needs. Troubleshoot customer service questions to help resolve customer concerns/problems. Maintain floor stocking levels and displays.Reconcile and balance cash drawer to meet company standards.

Maintain and update IEP contact spreadsheetsResearch new targets for IEP outreach, including conference panel opportunitiesAssist in designing and promoting bi-annual call to action seriesPrepare new promotional materialsAssist in updating and developing toolkits and training materialsHelp strategize for OneVoice campaigns and projects in the U.SWork with American students and community members to write op-eds in their newspapers about the Palestinian-Israeli conflictDesign and execute social media strategies for outreach and campaign promotion

Understand training programs in clean energy and sustainable developmentAssist government relations team in finding and applying for grantsOrganize various grant opportunities through excelContact other organizations in order to group together for grant implementationContact government agencies to discuss available grants