For over 20 years, I have worked with companies ranging from micro-businesses to large corporates across Australia and Canada including Kraft Foods, Telstra, Commonwealth Bank of Australia and Accenture to develop and implement customer strategies and programs to drive business growth.While I am passionate about helping to create truly customer-centric organizations, I am also an avid traveller and am regularly invited to be a guest speaker and panellist for an array of SME and start-up events and podcasts across Australia, Canada and the United States. Some of my key accomplishments include:* I developed enterprise level strategy recommendations for the Australian Small Medium Business (SME) market including key target segments, value propositions, customer solutions and customer experience requirements for a global insurance company* I developed the business and marketing strategy including client servicing model, education/thought leadership offerings and industry engagement programs for an international customer service organisation* I developed the go to market and product launch strategies for an international market research technology company* I conducted seminars on B2B customer and growth strategies for the Canadian Australian Chamber of Commerce and the German Australian Chamber of Commerce* I provided recommendations for customer experience enhancements for companies including Colonial First State, Metro Trains Melbourne and Pearson Publishing

Selling to other businesses has always been a complex and challenging process.Over the past 18 months, the needs, expectations, and buying behaviours of business clients have changed dramatically. The strategies you used last year, even 6 months ago may no longer apply.Success in B2B requires that you adopt new strategies and approaches both with the clients and prospects as well as how you operate internally.Take a VIP Day - a “deep-dive” into your business to develop your detailed and customized Business Growth Action Plan and Roadmap. Comes with 12-months of implementation support following your VIP Day.This is ideally suited for CEOs and business owners of service-based SMEs (e.g. Accounting, Law, IT, Consulting) that provide their services to other businesses and wish to:* Plan: Start and/or grow their business but lack a plan/don’t know where to start* Acquire: Attract and acquire larger business customers (such as corporates and/or government)* Grow: Expand the business through increased client spend, new markets and/or new offeringsClick below to learn more!

Want to secure business customers so your business can survive & succeed in the “new norm”?As the world comes out of lockdown, business will be tougher than ever before: Key clients and hot prospects have gotten cold or dropped off the radar, and big contracts may have been put on hold or cancelled altogether.And you are under enormous pressure, feeling the weight of the entire world on your shoulders as you fight to keep the business going, paying the bills and keep your staff all on board? While the obstacles do seem insurmountable and the future is unclear, there are in fact many businesses that need your company now more than ever. The future of your company that you have worked so hard for and sacrificed so much to create can have a better and stronger future. That's why we created Refocus, Reignite & Rise, an online advisory program for CEOs of service-based SMEs who want a clear roadmap to acquiring those larger business customers to drive business growth and ultimately create the impact and legacy they seek.After working with SMEs and corporates in the B2B space for over 20 years as well as closely monitoring how the needs and expectations and behaviours of business customers have changed as a result of the pandemic, I can show you what you and your company must do to gain the business customers that you want and need in order to not only ensure business recovery but also business growth. Click below to learn more!

Are you looking to grow your service-based SME this year but unsure how? Stuck for new ideas and inspiration to navigate the challenges of the current economic climate?If you answered yes to either of these questions, The Empower Mastermind Group could be for you.Empower is a highly focused, action-driven group to support CEOs and Managing Directors of service-based SMEs/SMBs seeking to grow their companies through client acquisition, retention and business innovation.By participating in the Empower Mastermind Group, you will become more effective at the 3 crucial activities your company must continually engage in to have sustainable, profitable growth:* Listen: Learn how to correctly identify who the business buyers you need to target really are, and what you must provide to help them buy from you* Innovate: Identify what changes, improvements and/or introductions are needed in your business to meet buyers’ needs and achieve the growth and impact you seek* Grow: Learn strategies to expand your operations and manage your company culture, financials and people to sustain growth over the longer termMeetings are conducted virtually for flexibility, as the group consists of members from different (non-competing) industries across a number of different geographic regions.Because membership is tailored, by engaging with the group, you can be assured of having access to a wide range of business experience, knowledge, perspectives and ideas to help you grow your business.

Get the guidebook that’s helped hundreds of SMEs and start-ups acquire customers and grow their businesses!Written for start-ups and SMEs, the book covers essential B2B topics and helps start-ups and SMEs struggling to:* Identify the industries, markets and business customers they should focus on* Create products, services and solutions that business customers want to buy* Achieve sustainable, profitable growthWhether you’re an owner or founder of a start-up or SME or you’re in a key leadership role, Listen Innovate Grow helps anyone in an organization responsible for driving B2B growth with the tools, strategies, and approaches to realize their growth ambitions and secure B2B sales.

Providing StartUp Canada members with insights as to leading best practices and approaches to B2B customer and marketing strategies.

Stone & Chalk is an independent, nonprofit Fintech innovation hub whose overarching objective is to help foster & accelerate the development of world-leading Fintech startups.Stone & Chalk’s flagship Mentor Program sets it apart from other hubs, connecting founders to high calibre mentors that will make the difference to their success. Mentors provide a trusted advisor relationship which both facilitates learning and provides a confidential sounding board, guiding startups through their business challenges; enabling them to commercialise at scale.

During this contract role, I served as both the Associate Lecturer and Subject Coordinator for the Services Marketing courses at both the MBA and Undergraduate levels. In this capacity, I was responsible for educating student as to approaches to developing marketing strategies for service organisations and how they could be applied across a range of industries including Professional Services, Financial Services, IT, Telecommunications and Transportation.

As head of customer research for Telstra's Wholesale Division, I led and implemented major research initiatives such as developing a wholesale market segmentation as well as conducting an annual Customer Value Analysis study of the wholesale market. I also successfully developed and implemented a comprehensive Customer Insights and Satisfaction Program including strategic customer workshops, an operational service tracking program as well as the designed and implemented a customer insights decision support tool.

Completed industry and market analyses and strategy recommendations for corporate clients in the Financial Services, Automotive and Transportation sectors.