Michael Hill Email & Phone Number

Salt Lake City, Ut, Us

Accomplishments• Maintained Net Revenue Retention of 104% for Q4 2023 to Q3 2024 (upsold 23% of entire book).• Rated Top 10 for most upsells in Q3 out of 35 Account Managers.• Achieved 120% of Q1 2024 upsell target• Increased 300% Product Adoption (platform logins) within 6mo through personalized client engagements.Responsibilities• Drive successful account retention and expansion• Discover & successfully close upsells / cross-sells to maximize account growth and client satisfaction• Drive product adoption of SaaS Platform• Develop and execute SEO & SEM strategies to improve client visibility and performance• Conduct regular reviews and provide strategic recommendations to optimize performance.Role SynopsisScorpion is the leading provider of digital marketing services for local businesses in the United States.Managing relationships in the Legal Industry for a B2B Saas and Services Marketing Technology Company that offers SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to grow local businesses nationwide.

Irvine, Ca, Us

AboutSouthern California's only community bringing together innovative Founders, Marketing, Sales, CX, CS, & Product leaders.Responsibilities• Coordinating locations, speakers, sponsors and vendors• Digital Marketing for events (email, social media, YouTube)• Content Creation and promotion (videography and editing)

New York, Ny, Us

Accomplishments• Grew revenue from 3.3MM to 3.6MM ARR book of business and maintained an above-average 90% retention• Identified and upsold $300,000 in additional client revenue in partnership with the sales team.• Reduced time to launch 10% by introducing templates and resources for cross-functional teams.• Designed onboarding strategies that Increased product adoption by 30% within the first month.Responsibilities• Drive account retention and expansion• Develop internal knowledge center and client-facing educational materials• Present KPIs to executive and direct-level team members• Drive customer adoption of SaaS infrastructure platform• Analyze platform usage data and identify strategic opportunities• Solve technical issues including setup of API integrationsRole SynopsisManager of Customers for a B2B Saas and Services Marketing Technology Company that uses data and account intelligence to help our clients find, prioritize and engage the most influential members of the buying committee throughout the customer journey who are looking for our client’s solutions.

Irvine, California, Us

Accomplishments• Maintained 90% client retention with $14MM ARR book of business.• Decreased time-to-launch 40% (to 2 weeks) by developing an onboarding process that reduced customer churn.• Managed initiative to implement client server resulting in 90% adoption for all clientsResponsibilities• Streamline the onboarding process for new clients • Interview, hire, and train team members• Create a CSM Training course for new CSMs• Lead KPI presentations with founders, executives, and directorsRole SynopsisFounding member of the Customer Success team for a B2b Finance Marketing company. Responsible for managing marketing campaigns for several client accounts ranging from $12,000 to $1M+ in monthly spend, to drive lead responses to financial services clients. I worked with cross-functional teams in data, mail, and creative to deliver for 8 client accounts simultaneously.

Worked directly with small business owners to manage relationships with existing accounts. Responsibilities sometimes also included generating and nurturing leads using email, landing pages, website updates, and SEO articles.Responsible for email marketing campaigns to lists of 7,500+ contactsUsed SEO articles to drive 70% increase in site visits for a tech Startup by managing a team of 12 freelancers.Built automations that saved clients time and lowered unsubscribe and churn rates

Miami, Florida, Us

This position started as an internship and was intended to last 3 months. This turned in to a paid role after just a two months of putting in the extra time and effort to deliver for the founder.I quickly learned and applied SEO skills to bring traffic to the new website. Eventually, I managed a team of 12 interns and created a 40pg. brand style guide to instruct article writers on how to write better and more on-brand articles that would bring new traffic to the site.

Los Angeles, California, Us

• Learned foundational marketing principals in advertising, promotions, public relations, and target marketing whileimproving skills in organization, critical thinking, and interpersonal.• Increased brand awareness by 20% by helping create unique and engaging content for social media accounts.• Trained on various software programs in email marketing, generating newsletters, and in-venue promotions

Burbank, Ca, Us

• Successfully finished an internship with the Disney College Program and completed the Disney Marketing course• Resolved guest inquiries in a fast-paced environment• Received positive feedback from an observing guest for patiently and professionally handling a disgruntled guest and providing sufficient solutions.