Michael Hill Email and Phone Number
I am an Account Manager with proven B2B Customer-Facing experience managing executive and director-level customers of enterprise, mid-market, and SMB clients.I am passionate about seeing my and the efforts of my team directly impact the top line of my clients.My previous roles included the following responsibilities: managing high-revenue accounts, streamlining client onboarding, and strategizing upsells and expansions. I focus on building client trust and loyalty by telling customers what they need to hear and putting myself in their shoes.I support the company by…– Ensuring Client Retention: aligning expectations and driving growth– Discovering Renewal opportunities: achieving quarterly revenue goals– Improving Inefficiencies: Building systems that support cross-functional team productivity– Innovating: Creating a seamless post-sale experience for my clientsI thrive in an environment where problems are best solved through innovative thinking. I seek to create systems and processes that improve efficiency and allow for more creative and impactful work.Industry Knowledge: Legal and FinanceMarketing Knowledge: SEO, PPC, Social Media, Direct Mail, Programmatic, Email, and Account-BasedPlease send a connection request and say hello on LinkedIn.
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Account ManagerScorpion Dec 2023 - PresentSalt Lake City, Ut, UsAccomplishments• Maintained Net Revenue Retention of 104% for Q4 2023 to Q3 2024 (upsold 23% of entire book).• Rated Top 10 for most upsells in Q3 out of 35 Account Managers.• Achieved 120% of Q1 2024 upsell target• Increased 300% Product Adoption (platform logins) within 6mo through personalized client engagements.Responsibilities• Drive successful account retention and expansion• Discover & successfully close upsells / cross-sells to maximize account growth and client satisfaction• Drive product adoption of SaaS Platform• Develop and execute SEO & SEM strategies to improve client visibility and performance• Conduct regular reviews and provide strategic recommendations to optimize performance.Role SynopsisScorpion is the leading provider of digital marketing services for local businesses in the United States.Managing relationships in the Legal Industry for a B2B Saas and Services Marketing Technology Company that offers SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to grow local businesses nationwide. -
Co OrganizerSocalcx Oct 2023 - PresentIrvine, Ca, UsAboutSouthern California's only community bringing together innovative Founders, Marketing, Sales, CX, CS, & Product leaders.Responsibilities• Coordinating locations, speakers, sponsors and vendors• Digital Marketing for events (email, social media, YouTube)• Content Creation and promotion (videography and editing) -
Strategic Customer Success ManagerMadison Logic Apr 2022 - Mar 2023New York, Ny, UsAccomplishments• Grew revenue from 3.3MM to 3.6MM ARR book of business and maintained an above-average 90% retention• Identified and upsold $300,000 in additional client revenue in partnership with the sales team.• Reduced time to launch 10% by introducing templates and resources for cross-functional teams.• Designed onboarding strategies that Increased product adoption by 30% within the first month.Responsibilities• Drive account retention and expansion• Develop internal knowledge center and client-facing educational materials• Present KPIs to executive and direct-level team members• Drive customer adoption of SaaS infrastructure platform• Analyze platform usage data and identify strategic opportunities• Solve technical issues including setup of API integrationsRole SynopsisManager of Customers for a B2B Saas and Services Marketing Technology Company that uses data and account intelligence to help our clients find, prioritize and engage the most influential members of the buying committee throughout the customer journey who are looking for our client’s solutions. -
Customer Success ManagerKuber Nov 2020 - Apr 2022Irvine, California, UsAccomplishments• Maintained 90% client retention with $14MM ARR book of business.• Decreased time-to-launch 40% (to 2 weeks) by developing an onboarding process that reduced customer churn.• Managed initiative to implement client server resulting in 90% adoption for all clientsResponsibilities• Streamline the onboarding process for new clients • Interview, hire, and train team members• Create a CSM Training course for new CSMs• Lead KPI presentations with founders, executives, and directorsRole SynopsisFounding member of the Customer Success team for a B2b Finance Marketing company. Responsible for managing marketing campaigns for several client accounts ranging from $12,000 to $1M+ in monthly spend, to drive lead responses to financial services clients. I worked with cross-functional teams in data, mail, and creative to deliver for 8 client accounts simultaneously. -
Customer Success ManagerIndependent Apr 2019 - Sep 2020Worked directly with small business owners to manage relationships with existing accounts. Responsibilities sometimes also included generating and nurturing leads using email, landing pages, website updates, and SEO articles.Responsible for email marketing campaigns to lists of 7,500+ contactsUsed SEO articles to drive 70% increase in site visits for a tech Startup by managing a team of 12 freelancers.Built automations that saved clients time and lowered unsubscribe and churn rates
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Content Development ManagerFurlough Jul 2019 - Nov 2019Miami, Florida, UsThis position started as an internship and was intended to last 3 months. This turned in to a paid role after just a two months of putting in the extra time and effort to deliver for the founder.I quickly learned and applied SEO skills to bring traffic to the new website. Eventually, I managed a team of 12 interns and created a 40pg. brand style guide to instruct article writers on how to write better and more on-brand articles that would bring new traffic to the site. -
Marketing Intern: Brand/ShowHouse Of Blues Entertainment Jun 2018 - Aug 2018Los Angeles, California, Us• Learned foundational marketing principals in advertising, promotions, public relations, and target marketing whileimproving skills in organization, critical thinking, and interpersonal.• Increased brand awareness by 20% by helping create unique and engaging content for social media accounts.• Trained on various software programs in email marketing, generating newsletters, and in-venue promotions -
Customer Service Representative - Disney College Program InternThe Walt Disney Company Aug 2017 - Jan 2018Burbank, Ca, Us• Successfully finished an internship with the Disney College Program and completed the Disney Marketing course• Resolved guest inquiries in a fast-paced environment• Received positive feedback from an observing guest for patiently and professionally handling a disgruntled guest and providing sufficient solutions.
Michael Hill Education Details
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Cal State Fullerton, College Of Business And EconomicsMarketing
Frequently Asked Questions about Michael Hill
What company does Michael Hill work for?
Michael Hill works for Scorpion
What is Michael Hill's role at the current company?
Michael Hill's current role is Customer-Obsessed | B2B SaaS MarTech | Solution-Focused | Pro Musician.
What schools did Michael Hill attend?
Michael Hill attended Cal State Fullerton, College Of Business And Economics.
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