Michael Hillsden Email & Phone Number

Regina, Saskatchewan, Canada

Providing administrative services by managing the day to day operations of the Vaccine Clinic's front reception, vaccine needs and acting as a support to the Primary Health Care Networks vaccine management.Scheduling the front reception staff.Ordering supplies bi-weekely.

Regina, Saskatchewan, Canada

Calling out immediate needs for RN's, LPN's, Critical Care Assistants and other areas within the health region.

Regina, Saskatchewan, Canada

Stocking shelves, rearranging products, maintain the overall appearance of the store, building furniture

Regina

Implementing and running a Safety Management System.

Regina

Project managing the roof division by ordering the material, scheduling the job with the client, scheduling the contractor to perform the work, filling out documentation once the roof has been completed. Documenting and overseeing each construction project. Creating an employee code of conduct/ethics policy for Hope Construction.

Regina, Sk

Currently doing general construction work: basement development, roofing, insurance claims and renovations.

Regina

Company: SaskEnergy Project: My AccountDuration: February 2016 - March 2016• Planned, coordinated and managed the various Test and Quality Analyst related activities to meet the project target dates• Performed functionality testing between the pre and post upgrade applications • Performed web testing using a variety of web browsersCompany: Bayer Crop ScienceProject: Seed Treatment System ProcessDuration: May 2015 - June 2015• Interviewed SMEs to capture and document current process flows for the Seed Treatment System• Documented the solution requirements for the target system Company: CAG AllianceProject: Wealthview Banking SystemDuration: May 2013 - March 2015• Planning, coordinating and performing the various Quality Analyst related activities • Performing testing on each issue and testing the release to ensure it works before it is delivered to the client• Facilitated planning and requirements sessions with the client• Providing regular status updates• Initiating work activities within CGI’s organization required to fulfill work tasks across all sub-projects• Providing work estimates as requiredCompany: Manitoba Companies Office COSIIProject: COBRA – Business RegistryDuration: July 2012 – April 2013• Planning, coordinating and performing the various Quality Analyst related activities • Testing the in-house application and the web based application• Facilitated planning and requirements sessions with the client• Initiating work activities within CGI’s organization required to fulfill work tasks across all sub-projects• Providing work estimates as required• Planning and resource provision to meet client needs

Regina, Sk

• Facilitated the creation of the Test Plan document. This document was prepared for each testing phase of the banking system and each version was stored on the Share Point site. • Successfully implemented phase 1 of the Data Warehouse which interfaces to Conexus Credit Union’s existing province wide banking system. Also worked with business and technical resources successfully during this phase.• Facilitated Data Warehouse training tailored to the CEO and executives at Conexus based on the portfolios they looked after as well as to many other members of the organization.• Created and tracked each change request to the vendor or internal development, reviewed and prioritized each request and sent to the business unit for sign off.• Participated in the following projects related to the new banking system: Product Harmonization, In Branch Card Issuance, Mandatory Field and CRM (Customer Relationship Management) review.• Team lead for the Bill Payment, IVR and Data Warehouse Phase 2 projects. Facilitated each meeting and provided feedback to the project manager. Documented and prioritized all issues, updated requirements documents as needed with a new version number, recorded and tracked all testing performed on the different applications.

Regina, Sk

• Participated in the planning, development and implementation of Chip (‘smart”) Cards (MasterCard, Debit and Global Payment cards) as well as inter-branch banking into the Canadian Credit Union market using the SDLC as a guide.• Successfully implemented the automation of the SCMS Andis Server which builds the layout for the Chip Cards.• Performed testing and MasterCard certification on the Chip Cards with Everlink and MasterCard Canada using a variety of simulators: GCMS, Credit and Debit.• Project Lead on many projects and was able to successfully manage and implement application changes and fixes to respond to the user and business needs.• Simultaneously performed the PM and BA role on many projects such as the SCMS Andis Server upgrade. Created the statement of work, charter, project plan, schedule, budget, and status reports and provided that information to key committees and stakeholders.• Performed analysis and trouble shooting on issues to determine exact cause of the issue and worked with the programmer to get the issue corrected, such as why certain cards would not process through the MasterCard simulator.• Worked with a programmer to automate transaction testing during the IPM project so we could process more transactions each day and see how each one worked.• Created and tracked each change request to the vendor or internal development, reviewed and prioritized each request and sent to the business unit for sign off.• Created hand over documentation which included (policies and procedures, task lists for problem resolution, what reports to review and recommendations to solve the issue) for each project and distributed this out to the support desks to use after implementation.• Provided mentoring and supervision to the junior resources.• Facilitated meetings between multiple user groups to investigate and solve and fix issues that arose on the various projects I was involved with.

• Performed analysis and trouble shooting on issues to determine exact cause of the issue and worked with the programmer to get the issue corrected, such as why certain cards would not process through the MasterCard simulator.• Created and tracked each change request to the vendor or internal development, reviewed and prioritized each request and sent to the business unit for sign off.• Participated in the planning, testing and implementation of MasterCard scheduled releases into the CUETS environment and updated everything in Test Director.• Created hand over documentation which included (policies and procedures, task lists for problem resolution, what reports to review and recommendations to solve the issue) for each project and distributed this out to the support desks to use after implementation.

• Provided front line telephone support to Credit Unions and Merchants to analyze and provide the appropriate resolution to issues arising on their point of sale (POS) terminals.• Produced procedures for handling POS calls more effectively and uploaded them into our storage facility.• Developed and created with a friend an Access database to run the Merchant Value program.

• Provide secretarial and administrative support in order to ensure effective and efficient office operations• Types agendas for meetings• Word processes all manuscripts, letters, documents and proposals• Records, date stamps and distributes all incoming mail• Processes outgoing mail• Files all correspondence

• Supported the Y2K conversion team by analyzing, gathering data requirements from user groups, performing field mappings and documenting each step in Word Perfect.• Researched new interfaces to ensure they would be in alignment with Crown Life’s software needs.

• Responsible for collecting verifying and analyzing accounting data to ensure accounts were balanced, commission cheques were send out and audit checks were performed in accordance with the Service Standards as developed by Co-operators.• Developed effective working relationships with the Agents, Brokers and Third Parties.

Certificate, Professional Leadership

Certificate, Leadership Development Program

Certificate, Human Resources Management And Services

Business Administration, Business Administration