Mike Hinz Email & Phone Number

United States

Wheeling, Illinois, United States

Wheeling, Illinois, United States

Round Lake, Illinois

• P&L responsibilities - increase in sales of 8.5% / decreased shrink by $37K.• Team Lead / Customer Experience; oversee 60+ team members / Store Director responsibilities • Responsible for day-to-day operations, scheduling, logistics coordination, product control.• Hi-Lo/Forklift certified / Certified Food Safety Manager

Itasca, Illinois

• Achieved recertification for corporate ISO 9001:2008 QMS in November 2015.• Conducted both internal and external audits resulting in 17 corrective actions being implemented.• Managed 60K sq. ft. distribution center for peak summer season resulting in the delivery of over 1000 customer orders.• Company liaison between customers and claims team. Duties included commodity inspection, site visits, contract review, and carrier requirements.

Two Pierce Place, Itasca, Il 60143

• Lowered bad debt to < 1% on annual sales of $500M.• Decreased DSO from 35 to 30 days on annual sales of $500M.• Coordinated audit project for one of our largest clients resulting in a $1.6M gain in revenue. Transitioned collections responsibilities from Account Management to GB Finance.• Achieved Measures that Matter – Company/Departmental Goals and Objectives. • Chosen to lead team that was responsible for day to day portfolio management.• Developed and implemented an enhanced funding process which resulted in $7M dollars in client monies being allocated to appropriate account within 48 hours. • Identified negative trends within the aging portfolio and made recommendations of corrective action to senior management.• Built relationships with both internal and external clients to support growth opportunities. • Interviewed potential associates and implemented training plan for new employees resulting in increased productivity.

Two Pierce Place, Itasca, Il 60143

• Prepared renewal quotations for client base of 75-100 along with new business quotations for prospective clients• Performed annual review of existing client's accounts which consisted of overall profit analysis and recommended service improvements• Managed month-end close activities which included revenue recognition, variance analysis, and the creation of a senior management reporting package• Reconciled claim count activity for client base of 75-100 based on billing schedule which resulted in an increase in revenue

330 S. Mannheim Road, Hillside, Il 60162

• Managed Order Management, Billing/Agent Compensation, and Document Control Divisions – Full P&L responsibility of $700K; $144 M in annual sales.• Organized upgrade of manual document control system to an automated organizational imaging system resulting in a savings of $150K for company.• Facilitated conversion of order management and invoicing systems from mainframe to Web-based seamlessly. This included suggestions and implementation of modifications to project scope, deliverables, timelines, and resources.• Selected Project Divisional Lead for execution of 18 month strategic plan.

330 S. Mannheim Road, Hillside, Il 60162

• Coordinated compensation for all 3rd party contractors utilizing Comdata Fleet Services.• Created and implemented an approved vendor tracking process for all internal and external service requirements resulting in $100K savings for company.• Facilitate weekly functional manager meetings improving employee knowledge and efficiency.• Internal ISO auditor.• Managed team of 15 billing specialist.• Worked directly with collections realizing optimal cash flow.• Implemented automated agent compensation program; resulted in savings of $250K to company.• Supported customer service by providing client specific supporting documentation along with contract verification.• Assisted with creating, documenting, and implementing the initial ISO 9001 certification

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Business Administration (Bba), Logistics, Materials, And Supply Chain Management

Activities and Societies: Basketball Referee for Macomb YMCA