Michael Hirschi Email & Phone Number

United States

* Train Associates in all areas of the store from the first days on the job, to managing the stores at the highest level.* Customer Service & Satisfaction, direct contact for areas of opportunity that arise during any shift for customers.* Associate/Manager Relations, Retention and Engagement, coaching, and discipline.* Complaint/Compliment tracking for stores, identifying areas of opportunity, and how we can make changes to operations to ensure better customer satisfaction.* Ordering and Inventory Management through tracking and business trends.* Developing new operation standards and systems to ensure an efficient, clean and safe work environment.

Snowville, Utah

* Personally responsible for sorting and delivering mail in rural area route, under strict time constraints.* Organize materials and manage time to consistently meet deadlines on nearly 300-mile route.

South Ogden Utah And Hill Air Force Base Utah

* Played primary role in management team. Hired, trained, and coached 10+ employees, Implementing QA and inventory controls and techniques. * Reduced various types of waste including defects, waiting and over production. Helped revive struggling location, creating a profitable store within 3 months. * Increased On-Time-Deliveries by 200%. Reduced Inventory shrink by over 400%. Shorten average lead time by 50%.

Promontory Utah

* Worked under strict time limits to produce quality products. Organized with coworkers to maintain machinery. * Trusted to work with explosive materials increasing the need to maintain high quality and safety standards.* Consistently reached our target numbers for both production and quality. Able to fix problems in a timely manner to maintain the flow of the production line.

Ephraim, Utah, United States

* Under HIPAA guidelines nurtured rapport with healthcare staff to procure detailed medical records.* Coordinated confidential information and transfers to achieve smooth record transaction.* Consistently had 100% completion of personal call bank and worked in overflow.* Gained the ability to build rapport with clients which assured quicker results and helped build the company’s reputation.

* Responsible for nightly management, preparation, delivery, clean-up, and close of small business.* Organized co-workers daily duties and managed night crew consisting of 5+ individuals as well as being personally responsible for 40% production and/or 25% of deliveries