Michael Moll Email & Phone Number

Portland, Or, Us

Portland, Or, Us

I am responsible for the entire IT program, aspects of which include:Escalation / Tier III End User SupportHiring and Management of IT StaffSupervising the IT HelpdeskManaging All Vendor RelationshipsCompleting Vendor Risk AssessmentsLarge Scale / Org Wide IT Project Management and ImplementationCreating and Maintaining Cybersecurity and Awareness Training ProgramCreating, Maintaining, and Enforcing IT and Compliance PolicyHardware Procurement, Setup, and DeploymentIT Budgeting and Financial ForecastingNew Hire Onboarding/Offboarding

Portland, Or, Us

Tools and Applications:Office 365 AdminAzure Active Directory w/ AD Connect (AD Sync)Intune MDMWindows Server 2012R2, 2016Exchange OnlineMicrosoft Teams AdminSharePoint Online AdminLogMeIn AdminKnowBe4 AdminVMware vSphere, vCenter, and ESXiFortinet FortiGate (100D, 101F)FortiClient 6.0+ VPNNetSuite CRM/ERPVeeam Backup & RecoveryCompleted Projects:Transitioned All IT Support to In-House, Removing MSP VendorMigration from On-Premises Exchange to Exchange Online (Office 365)Implemented Windows 10 Enterprise with Hybrid AD JoinImplemented Microsoft Defender Endpoint (Defender ATP)Migrated from MaaS360 to Intune Mobile Device Management (MDM)Implemented Office 365 Data Loss Prevention (DLP)Created and Deployed Company SharePointMigration from On-Premises PBX to Microsoft Teams VoIPCreated Cybersecurity and Awareness Training ProgramSOC 2 Type 2 Certification and Yearly Audit w/ Zero Findings

Portland, Oregon, Us

I work with, and for, Portland Internetworks' clients to create strong, mutually beneficial relationships. Interacting closely with decision makers, I liaise and provide guidance for business growth relative to IT needs including on-premises, cloud, PBX, networking, workstations, A/V, and IoT.Topics:Microsoft AzureMicrosoft Office 365Cloud Migration & HybridizationShoretelTools:ConnectWise SellMicrosoft Volume Licensing (VLSC)TechDataIngram MicroDell EMC (Partner Program)

Lake Oswego, Or, Us

Office 365 and Azure AdminTopics:On-Premises Exchange to Office 365 MigrationAzure AdminOffice 365 AdminWindows Server 2008, 2012, 2016Exchange 2007, 2013, 2016Active DirectoryTools:BitTitan Migration WizAzure PowerShell

I ensure daily business workflow is not interrupted by technical issues, as well as maintain network server resources. My regular tasks include active directory upkeep, on-boarding including workstation build and setup, phone system maintenance, network cabling, and end user troubleshooting.Support Topics:Adobe AcrobatDassault Systems SolidWorksAutoDesk (Deployment and Troubleshooting)Microsoft Outlook 2013Active DirectoryAvaya VOIP AdminPolycom

Redmond, Washington, Us

I help to rebuild, maintain, and strengthen the relationship between Microsoft and its users. I am responsible for solving hardware and software related issues on customer technology including Windows OS, Windows Phone, Xbox, Microsoft Office, and Mac.Support Topics:Microsoft Outlook 2007, 2010, 2013, 2016Office 365 Home and Small BusinessMicrosoft SharePointWindows 7, Windows 8.1, Windows 10Hardware Diagnostics, Repair, and InstallOneDrive and other Cloud ServicesMac OS X including Office, Boot Camp, and ParallelsMicrosoft User Account and BitLockerTools:Microsoft Dynamics CRMRemote Desktop ConnectionSkype for BusinessHyper-VParagon Hard Disk Manager 2012, 2015Eurosoft QA+Win

Redmond, Washington, Us

A customer service driven role with underlying sales. I am responsible for customer acquisition and retention through product and services education, recommendation, sales, technical support, and personal training.Accomplishments:2nd highest revenue earner in store with $800,000+Represented Microsoft Retail Stores at World Partner Conference 2013 in Houston, TX and Techready 2013 in Seattle, WA.Elevated role as a visual lead (creating and maintaining marketing collateral as well as imaging demonstration devices)Elevated role as a small business captain (acquiring and nourishing small business relationships, closing business sales, assisting in off-site business meetings, and maintaining the CRM system).Elevated role as a technical service advisor (troubleshooting, repair, and support).Over 200 completed learning modules covering corporate compliance, selling strategies, CRM, device and service knowledge testing, and more.

Boston, Massachusetts, Us

My position involved promoting and marketing Windows 8 and Microsoft Surface. I was responsible in hiring, scheduling, and training of event staff, promoting Windows devices and SaaS, and reaching daily survey metrics.Accomplishments:Exceeded daily quota multiple times with 200+ surveys completed on a quota of 75-100 depending on day.Successful campaigns prompted rehiring for additional events.

Bachelors Of Science, Marketing And Advertising Management

Associate Of Arts (A.A.), Transfer