* Manage book of business with 14 agencies: ~1100 Adwords accounts and ~$56M spend at 28.5% Y/Y Growth* Oversee marketing strategies and target ROI for 335+ priority accounts* Team lead for Account Strategist and New Business Sales Representative assigned to book of business* Develop marketing strategy with partner agencies for joint acquisition events/lead-gen activities* Engaged three non-responsive/disengaged agencies resulting in ~$19.5M spend at 46% Y/Y growth * Collaborated with partner agency on marketing strategy regarding Hannover-Messe trade fair resulting in 440+ leads* Conduct bi-weekly vertical specific digital marketing educational webinars* Established relationships with 12 new to Google agencies; 8 successfully transitioned to Google teams as program scales

* Average advertiser ROI (spend/conversions): 17% increase following account strategy session* Q1 2014: 106.6% revenue and 124% operational metrics / Q2 2014: 104% revenue and 118% operational metrics* Implemented and supported BETA implementations in ~30 whitelisted Google Adwords accounts* Presented Quarterly Business Reviews to partner agencies with account recommendations

* Managed 13 strategic accounts determined by management to be of vital importance to Google and Google Offers* Defined the Strategic Account Manager role to provide in-depth performance analysis, maximum partner ROI, solicit product feedback from merchants and communicate feedback to ENG/product teams* Transitioned partners from ‘pre-paid’ Offers to ‘savable’ Offers (Google Promos) resulting in $34.5K incremental revenue * Constructed and presented post-run analytical data analysis for strategic accounts* Worked cross-functionally with Google Product Managers to streamline processes and enhance CRM system/tasks

* Piloted, coordinated and managed national “offline” accounts consisting of merchant features in 3+ Offers markets * Launched the online only pre-paid Offers platform achieving 115% gross revenue and 108% net revenue * Pioneered the “PPO Redemption SWAT” initiative working with merchants to ensure that all used vouchers were marked as “Redeemed” in Google’s system therefore reducing Google’s outstanding liability by $4.3M* Maintained 4x the average cadence for Multi-City Sales/National team resulting in 165 merchants onboarded* Assisted sales representatives with closing 20+ accounts* Developed bulk upload and geographic location cross-coordinate feature for Google Places Page

* Launched Houston, TX market two weeks after joining Google * Spearheaded collaboration between Google Offers Marketing and PR teams and launch merchant marketing/PR representatives resulting in positive media coverage and the most successful non-subsidized launch for Google Offers ($12K+)* Educated and onboarded 30+ SMBs on Google My Business Products including Offers, Places and Wallet* Trained and mentored two new-hire Account Managers

* Finished 120% of quota producing $426K+ incremental revenue* Managed enterprise content management (ECM) projects with budgets ranging from $200K-$1M* Collaborated with ENG and management regarding product enhancements, functionality requests and troubleshooting feedback* Negotiated product and services pricing, project expectations and contractual agreements* Constructed and presented solution proposals utilizing Solution Based Methodologies* Assisted with product installation, implementation, troubleshooting and training for accounts* Managed accounts consisting of S&P 100 companies, financial institutions and municipal governments* Administered systems integrations to streamline operational productivity processes

* Expanded 70% of channel partners in operational size and book of business averaging 32% Y/Y revenue growth* Developed cross functional business plan incorporating external channel partners and internal department stakeholders* Coordinated and conducted monthly educational workshops at industry specific conferences* Led cross-functional SCRUM groups regarding large implementations to resolve critical cases* Produced educational video for new hires including product overview, corporate processes, responsibilities, expectations and available resources

* Referred 120+ sales opportunities to distribution channel resulting in 18% growth * Awarded 4 of 12 “2009 Run Smarter Awards” for innovative uses of the product and market awareness* Assigned as corporate representative at municipal government functions including Collin County Board meetings* Responsible for strategic planning of client infrastructure and troubleshooting product implementation* Managed existing accounts and interfaced with internal business groups in developing committed partnerships * Selected as mentor for newly hired account managers and interns

* Served as Aide to the Chambers of Justice Antonin Scalia* Researched, organized and prepared for the Supreme Court’s daily operations* Completed Customer Service Skills Course for Federal Employees from the Human Resources Institute, 2004

* Managed accounting and bookkeeping, cash flow, and product information* Customer service, sales, and employee training* Opening and closing of the studio and store