Currently I have 20+ years of both Client facing and backend application/infrastructure/project support experience in both the Healthcare and Finance industries. My work history demonstrates a solid background leading and supporting SaaS and infrastructure management including managing client/vendor relationships, communicating support resolutions to business, technical, and management, coordinating midsize to enterprise wide projects for new implementations, prioritizing demand and mitigating client/technology risk. Areas of Effectiveness include:* Prioritizing production project demand, managing resource allocations and technology risk solutions by making critical planned and emergency decisions regarding platform stability. * Establishing high standards for sustainable support, assisting Delivery and Support team efforts to optimize maintenance and operations according to ITIL framework* Leading and coordinating multi disciplined delivery and support teams to transform support model into a Agile/DevOps model. * Leading enterprise wide triaging efforts for both lower and higher environment issues such as Oracle DBA’s, AIX/UNIX/LINUX Integration Engineers, Server Admin’s, App Support Engineers, Developers, bank wide integrated application support teams, network, security, and audit teams, product/business teams, etc... * direct experience trouble shooting data driven issues and Web based issues via SQL, UNIX logs, XML, manual API/SOA/MQ calls, Authorization testing, Smoke/Sanity testing, functional and regression testing, GUI testing, code migration(GIT), release management, etc..* collaborating and building relationships with Product and Delivery to ensure smooth transitions from initial req’s to support* Assuming Subject Matter Expert (SME) role to assist implementation teams by matching internal technology capabilities (current and future) with existing client product usage (current system utilization) and client requirements (future needs assessment)