Michael A. Hsiung Email & Phone Number

Las Vegas, Nevada, United States

-discovered main target vertical for exponential growth during interview-sourced tools and created internal infrastructure for sales and support operations (Zendesk Support - free, Dialpad - 10 lines free for life, Ricochet360 for sales and CMS)-acted as a consultant on product, website and marketing development-created interactive sales scripts and implemented auto-dialing feature with Ricochet360 - 150-200 dials per day-produced and edited video tutorials (Adobe Premiere + Motion Array)-Content Planning (blogs)-held interviews and assisted with new hires-assisted in training and onboarding-took on any other requests of the CEO

Las Vegas, Nevada Area

•Founded VapeHappy.com in 2013 and generated over $8M in sales• Sold VapeHappy.com in 2019 • Generated all sales without any paid advertising using social platforms• Created systems and controls for administration, fulfillment, and customer service• Designed, manufactured, and brought two products to market that generated 2 million in sales independently• Created Core Values for the Company Culture• Content Marketing Creator - Vape Happy YouTube, Instagram, Facebook• Supervised and trained 5 full-time employees• Promoted products on multiple channels with the main focus on social media and email marketing via MailChimp to our 50k+ customer list.• Handled selection, negotiation, purchasing, importing, and management of all products sold (over 16,000+ lifetime SKUs by variant)• Managed Affiliate Marketing Network and Influencers• Proficient with WordPress, WooCommerce, and Shopify Plus

Newport Beach, California, United States

I specialized in working with business owners to establish any of the following:*Credit/Debit Card Processing*E-Check Processing*Gift Card Applications*Shopping Cart Systems and Billing gateway for Online transactions

Irvine, California, United States

Started with Outside Services - Customer Service, Cart Management, Club Cleaning, Ball Picking and anything else requested• Passed PGA Playing Ability Test and moved into the Pro Shop as Assistant Golf Professional• Manage bookings, retail sales, tournaments and worked as a Starter• Opened and closed the entire club depending on working shift (keyholder) • Provided Golf Lesson as a Registered PGA Apprentice• Oversaw selection of products for purchase and display.

Ontario, California, United States

• Family owned mail order/online business• Created private label disposable cameras for businesses and weddings• Worked in every facet of the business from sales, production and fulfillment • Started during high school doing production• eventually managed all operations