General Manager for prepaid (incentive, reward, gift card) processing and card production businesses; the worlds’ largest, supporting 300 retailers across the U.S. and 50 international markets. P&L responsibility for a business with ~$200M annual revenue. Manage a direct team of 30 employees, and 150+ indirect staff in shared service roles. Drove entry into digital distribution channels through acquisitions and internal build. Achieved very high client renewal rates through aggressive product innovation, platform stability, and highly trained service teams. Spoke at international and domestic trade shows, press interviews and radio programs.

Governed product strategy across First Data’s industry-leading closed-loop prepaid solution. Partnered with relationship managers on client negotiations including pricing, service offering, and liability. Guided product strategy including demand prioritization across sales, operations, technology and security; leading to a single roadmap that optimized delivery to the client base. Led build/buy determinations for several key product components that included a business intelligence reporting application, card reload automation application, Internet card sales application, and card balance management tools resulting in annual revenue gains of $5M+ annually

Managed relationships with Citi, Wells Fargo, and PNC in support of prepaid product launches into First Data’s small merchant (SMB) channel, driving over 10,000 new client boardings annually. Developed and launched a gift card product line for resale via First Data’s independent sales organization (ISO) channels. Authored strategy documents that led to a new set of policies on how to more collaboratively partner with competitive firms.

Led a software development team of 20 including coders, testers, project managers, and contractors. Oversaw a budget of over $3M for labor and hardware. Delivered an application to manage Qwest’s $500M (wholesale and retail) International Long Distance product that reduced costs through automated supplier selection and arbitrage identification, increased revenue through customized pricing and provided highly granular profitability reporting.

Led development of a data collection, monitoring, and analysis application that provided previously unseen real-time information around the $400M service repair process. Provided consulting to operational teams on applying these metrics to business cases ensuring capital funding for appropriate initiatives. Identified expense savings worth $20M annually by measuring inefficiencies in customer service operations that the Network organization did not have visibility to with their own system analysis.

Directed the design, installation, and support of radio communications systems aboard ships. Ensured full system life cycle planning including coordination of logistics support and crew training. Supervised a $10M effort to outfit 49 patrol boats with radios that operate over an encrypted military satellite voice/data network.

Led and trained an 8-person team to conduct federal law enforcement at sea. Responsible for safe boarding of vessels, knowledge and proper application of federal and international maritime laws, and building relationships with the commercial fishing community. Section chief for maintenance and operation of ship's communications suite including the status of hardware, message traffic management, and cryptographic material.